Customer Success Manager

2 weeks ago

Miami, United States Jigsaw Full time
About us

At Jigsaw, we’re on a mission to transform the way professional services and financial institutions work. We do this by helping our clients organise, visualise and use their data (think Figma or Canvas but for the ‘City’). Our clients include the world’s biggest consultancies, leading financial institutions and top law firms.  

Jigsaw was founded by two seasoned entrepreneurs, Stephen and Travis. This is their second venture together; their first was acquired by a US private equity firm and went on to become a billion-dollar company and a household name in professional service firms across the world. Jigsaw is now on a growth trajectory few Series A companies achieve - putting us in the top quartile SaaS companies globally. Today we proudly serve thousands of users from nearly two  hundred businesses worldwide, who love our products and use them everyday. 

But we’re only getting started We have ambitious goals and we’re looking for talented people to help us achieve them. 

Why join us? 

We're not about the corporate grind; instead, we thrive on creativity, enthusiasm, and a touch of humour to make magic happen. 

We hire people with high ownership and a bias for action. Then we trust and empower them to do their best work. 

About the role

You’ll be the trusted point of contact for our legal clients. You’ll get to develop and maintain long-term relationships with some world renowned brands, and be their internal advocate and problem solver.

Working in a start-up presents variety and multiple opportunities to take on additional responsibilities to expand beyond your normal role. Things can move fast and we’re looking for someone flexible and driven, with a natural ability to learn and quickly adapt. This is a fantastic opportunity to springboard into the exciting world of entrepreneurialism, offering potential for fast career growth and in-depth exposure to starting and growing a business.

This is not just a job. If you are motivated, enjoy working in a dynamic team environment and would like to be part of the technology revolution, we’d like you to join us on our journey.

You'll get to...

  • Serve as the main point of contact within Jigsaw, collaborating with internal teams and relaying information as necessary

  • Manage product trials, including training and collating feedback

  • Assist with customer queries and requests in a timely manner

  • Conduct periodic customer health-checks, identifying renewal risk and opportunities for upsell

  • Strategise with the customer to align goals, promote adoption, and drive value

  • Maximise retention and annual increases

  • Support customers in their onboarding and account set up

  • Train end-users and other trainers

You'll need...

  • Excellent verbal and written communication skills, both internally and with external stakeholders

  • An ability to work in an incredibly fast paced environment and ‘think on your feet’

  • Strong organisational skills

  • An ability to adapt, multi-task and prioritise responsibilities

  • Positive and high energy

  • A problem solving mind-set

  • Legal Customer Success experience would be beneficial but not essential

  • To be a team player and self-motivator

  • A proven track record of achieving and exceeding goals

Compensation Range: $70K

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