Rooms Manager
1 month ago
- Insurance enrollment available from DAY 1
- Paid time off available from DAY 1
- Holiday pay available from DAY 1
- 401(k) enrollment after 30 days
- Hotel and travel discounts at worldwide destinations
- Professional development and promotion opportunities
About this job…
The Rooms Manager is responsible for the overall operation of the hotel specifically front office and housekeeping day to day operations. Tasked with cultivating a best-in-class team, the Rooms Manager is responsible for leading hiring, training, and retention efforts. A successful Rooms Manager will lead a well-functioning hotel operation, proactively address guest concerns, inspire associates to deliver on expectations, and promote a diverse and inclusive environment for all hotel guests and associates.What you’ll be doing…
- Proactively address guest concerns by ensuring appropriate, accessible, and convenient amenities and service offerings.
- Control purchasing to ensure effective management of controllable expenses.
- Hire, train, and motivate an effective hotel team to deliver on guest expectations.
- Promote a diverse and inclusive environment for all hotel guests and associates by building relationships with hotel leaders to promote a positive culture.
- Lead the hotel team through personal example while inspiring hotel leaders to uphold the culture of the company and hotel.
- Effectively communicate with housekeeping and front desk departments to ensure availability of supplies and tools needed to perform work.
- Listen to guests and empathize with their challenges and act on guests concerns.
- Always maintain professionalism consistent with hotel brand and company expectations.
- Know, maintain, and communicate hotel emergency procedures; inform and assist guests and operations in emergencies.
Source: Hospitality Online
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Rooms Manager
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