Desktop Support Specialist

4 weeks ago

Coral Gables, United States University of Miami Full time
Current Employees:

If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this .

* Overnight Position*

The University of Miami Health System, "UHealth", IT Department has an exciting opportunity for an overnight Desktop Support Specialist. The Desktop Support Specialist provides triage, diagnostic, and troubleshooting technical support services, related to clinical and business applications and operating systems, to ensure enterprise-wide networks and peripherals are functioning properly. This employee collaborates with project management, network services, and application development to identify requirements and resolutions to incidences.

  • Creates and manages escalated trouble tickets to maintain data integrity.

  • Uses various applications to research and resolve incidences.

  • Coordinates with team members on projects and issues.

  • Creates and manages documentation and procedure.

  • Communicates project status to management.

  • Provides front end support and maintenance of the applications and modules used within the organization.

  • Conducts one-on-one training of end users for specialty applications.

  • Assists internal and external customers, end users, and patients in accessing the most appropriate application functions for their needs.

  • Informs users of base requirements to meet troubleshooting needs.

  • Supports the design and system configuration for dedicated specialty portals and email accounts.

  • Routes prescription, patient advices requests, and duplicate patient account issues to the appropriate department pool or party.

  • Validates that physicians are grouped in the correct department pools.

  • Provides guidance and backup to technical support specialists and other relevant staff.

  • Adheres to University and unit-level policies and procedures and safeguards University assets.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

MINIMUM QUALIFICATIONS:

  • Bachelor’s Degree in relevant field required.

  • Minimum 5 years of relevant experience

  • Skill in completing assignments accurately and with attention to detail.

  • Ability to analyze, organize and prioritize work under pressure while meeting deadlines.

  • Ability to process and handle confidential information with discretion.

  • Ability to work overnight shifts, evenings, nights, and weekends as necessary.

  • Commitment to the University’s core values.

  • Ability to work independently and/or in a collaborative environment.

  • Proficiency in computer software (i.e. Microsoft Office).

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

Patient safety is a top priority. As a result, during the Influenza ("the flu") season (September through April), the University Of Miami Miller School Of Medicine requires all employees who provide ongoing services to patients, work in a location (all Hospitals and clinics) where patient care is provided, or work in patient care or clinical care areas, to have an annual influenza vaccination. Failure to meet this requirement will result in rescinding or termination of employment.

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click for additional information.

Job Status:Full timeEmployee Type:StaffPay Grade:H7

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