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Lead Recreation Fee Technician

4 months ago

Death Valley, United States National Park Service Full time

Major Duties--
Lead at least three full-time employees performing duties associated with the collection of fee revenue and donations collected from the public under the authority of published policy, guidance, and regulations.
Serve as a front-line, recognizable representative, answering visitor questions and explaining the area's recreational opportunities, including interpretive services, concession operated facilities and services, campground availability, hiking trails, etc.
Perform assignments in accordance with all published policy, guidance and regulations governing the handling of funds.
Provide on the job training, mentoring, and coaching to employees, volunteers, and/or interns in accordance with established procedures and practices.
Work to resolve difficult or sensitive problems associated with the collection, remittance, and deposit of fee revenue and donations.

Physical Demands

This position requires standing for long periods of time, as well as walking, bending, and lifting of moderately heavy items. Mental stress and physical fatigue occur due to the high volume of personal contacts and the responsibility of dealing with large amounts of money. If applicable, extreme physical exertion may be required while performing search and rescue, wildland firefighting, or emergency response duties.




Work Environment

This position typically works at an entrance station, campground office, fee office, remit office, visitor center, and/or visitor contact station. Work is often performed in small, outdoor structures with open windows which results in exposure to extremes of temperature, rain, snow, wind, and direct sunlight. Park areas may be geographically located in areas of high elevation, rugged terrain, or dense populations. High levels of vehicle noise and emissions may exist during heavy visitation periods. Work temperatures may range to over 120 degrees (shade temperature) at elevations below sea level. Relative humidity is generally very low but periods of extremely heavy rainfall may cause flash floods which bring hazardous situations for visitors and employees. Traveling in 4X4 high clearance vehicles on minimally improved roads and exposure to poisonous snakes, insects and plants are all within the scope of the physical environment encountered in this job. Duties may be performed alone and/or in isolated locations.