![Old Republic](https://media.trabajo.org/img/noimg.jpg)
Customer Support- Tier 1
2 months ago
SUMMARY:
Provide operational assistance for customers through customer contact, daily troubleshooting, documentation, and resolution of issues with a high degree of problem closure on first contact.
*Position located in Minnetonka and only local candidates would be considered.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Provide support services using internal and external applications
- Troubleshoot issues daily for customer issues
- Escalate issues based on business impact and service level agreement (SLA) requirements
- Thoroughly document incident activities
- Have an understanding of basic support service concepts and be able to identify the differences among events as incident or problem
- Escalate and coordinate communication across functional groups
- Ability to understand XML structure
- Provide a high level of customer satisfaction
- Act as a first point of contact for business operation
- Entry-level position for individuals with the aptitude, educational background, or related work experience to begin a career in Customer Support.
- Typically has 0-2 years of relevant work experience.
- Proficient in navigating computers and browsers to manage digital tasks and accessing online resources
- Proficient in Microsoft Windows and Office suite (Outlook, Word, Excel, Teams, etc.)
- Ability to grasp and follow processes and concepts to interpret and apply information effectively.
- Maintain detailed understanding of business operations, workflow, and procedures for supported business functions.
- Typing skills: 40-50 wpm
- Ability to operate scanner, printer, fax machine, phone.
- Experience with Salesforce or another CRM system is preferred but not required.
- Knowledge of XML is a plus.
Educational Requirements:
- Recent graduate of a related degree or certification program; or a demonstrable skill, aptitude or ability; or some prior, related work experience resulting in the ability to fulfill the entry-level responsibilities of the position.
- Excellent interpersonal and customer service skills.
- Ability to prioritize and handle multiple projects and prioritize effectively.
- Strong attention to detail and organizational skills.
- At a minimum, the ability to work an identified shift between the hours of 7:00 a.m. to 7:00 p.m., Monday through Friday.
- Consistent attendance is required, which may include attendance at after-hour company events.
- Ability to accept supervision.
- Ability to foster, develop and maintain professional and collaborative working relationships. Must be able to get along with others, i.e., peers, supervisors, outside customers, and vendors.
- Ability to interact effectively and professionally with all levels of management, employees and customers by email, phone, video conferences and in person.
- Must be a personable, positive, and professional representative of the company.
- Ability to work overtime as requested and approved by supervisor.
- Perform other duties as assigned by supervisor.
- Proactive problem solver with a strategic mindset that is capable of critical thinking.
- Able to follow instructions given both in writing and verbally to complete tasks accurately
- Ability to work with confidential information.
- Must be flexible with a can-do attitude and can remain professional under high pressure situations.
- Ability to change tasks quickly and proficiently.
- Demonstrate a strong aptitude for quickly learning new applications and tools with training.
- Ability to work in an office setting five days a week.
- Repetitive and continual keyboard activity and interaction
Sedentary work: The majority of activity in this position involves sedentary work including sitting, standing, walking and the occasional need to lift or move objects.
#LI-MB1
We offer a competitive salary, and an excellent benefit package including health, life, and disability insurance; paid time off; and retirement plans
Note: If you currently are employed by Old Republic Title (or one of its wholly owned affiliated companies) please get in touch with your human resources representative regarding the application process.
For California applicants, please click the following link to view our CCPA Applicant Notice
Old Republic Title is an Equal Opportunity Employer
-
Customer Support- Tier 1
4 weeks ago
Minnetonka, United States Old Republic Title Full timeTime Type: Full time Posted On: 8 Days Ago Job Requisition ID: R-2171 Job Description: SUMMARY: Provide operational assistance for customers through customer contact, daily troubleshooting, documentation, and resolution of issues with a high degree of problem closure on first contact. Position located in Minnetonka and only local candidates would be...
-
Customer Support
5 months ago
Minnetonka, United States Technomark Full time**Our team can get you started on your next project.** The Technomark design and engineering team will work with you to fully understanding your needs, from collaboration, design verification, sourcing the best materials, prototyping, and manufacturing to your exacting standards. Before delivery, parts are visually inspected and electrically tested for...
-
Customer Support Specialist
6 days ago
Minnetonka, Minnesota, United States Planet Fitness - PF Baseline Fitness Full timeJob OverviewAs a Customer Support Specialist, you will serve as the initial point of contact for our clientele, delivering outstanding assistance and service. Your main objective is to aid customers with their inquiries, address concerns, and guarantee a satisfactory experience with our organization.Key Responsibilities:Address customer inquiries through...
-
Customer Support Representative
4 hours ago
Minnetonka, Minnesota, United States Pilgrim Dry Cleaners Inc Full timePosition: Customer Service RepresentativeLocation: MinnetonkaPilgrim Dry Cleaners Inc is seeking a personable and enthusiastic individual to join our customer service team. This role offers flexible hours and competitive compensation. If you have a passion for assisting others and possess strong customer service abilities, this position may be ideal for...
-
Certified Clinical Support Specialist
6 days ago
Minnetonka, Minnesota, United States 10bits Full timeCompany Overview:10bits is a leading provider in Healthcare and Professional Staffing. We specialize in delivering top-tier clinical professionals to hospitals and medical facilities, ensuring compliance with the highest standards to deliver exceptional medical care.Position:Certified Clinical Support SpecialistLocation: Minnetonka, MNEmployment Type:...
-
Property Manager 1 MN
3 months ago
Minnetonka, United States CommonBond Communities Full timeDescription Property Manager Tier 1 Home is the foundation for everything in life. Since 1971, our model has been about supporting residents in finding stability and achieving their goals. It's why we're more than housing-we combine quality affordable homes with our on-site Advantage Services-because we believe that with the right support and opportunities,...
-
Customer Service Representative
3 months ago
Minnetonka, United States Packard Culligan Water Full timeJob DescriptionJob DescriptionCustomer Service Representative - Join Our Dynamic Team!Are you a positive and adaptable individual looking for a unique customer service opportunity? Do you excel in multitasking and thrive in a dynamic work environment? Join our team at Culligan Water in XXX, where our CSRs don't just provide service; they build lasting...
-
Customer Service Representative
3 months ago
Minnetonka, United States Packard Culligan Water Full timeCustomer Service Representative - Join Our Dynamic Team! Are you a positive and adaptable individual looking for a unique customer service opportunity? Do you excel in multitasking and thrive in a dynamic work environment? Join our team at Culligan Water in XXX, where our CSRs don't just provide service; they build lasting customer relationships and deliver...
-
Healthcare Support Specialist
5 days ago
Minnetonka, Minnesota, United States UnitedHealth Group Full timePosition Overview:This role focuses on providing exceptional assistance to members and their families within a specialized service and clinical framework as part of an inbound call center team. Key Responsibilities:1. Deliver comprehensive support to families, ensuring that members with unique needs receive the necessary guidance and resources.2. Engage with...
-
Operator 1 - 1st Shift
2 weeks ago
Minnetonka, United States Abbott Laboratories Full timeOperator 1Working at AbbottAt Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self and live a full life. Youâll also have access to:Career development with an international company where you can grow the career you dream of.Free medical coverage for employees* via the Health Investment Plan (HIP)...
-
Operator 1 - 1st Shift
2 weeks ago
Minnetonka, United States Abbott Laboratories Full timeAbbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.Operator...
-
Inventory Control
2 weeks ago
Minnetonka, United States Techlink Systems Full time $19Job DescriptionJob DescriptionLocation: Minnetonka, MN (onsite)Work Hours: 3:30 PM - 2 AM; M-FBenefits: Medical Insurance, Dental Insurance, Vision Insurance, 401KRequired: HS DiplomaERP systemShipping and Inventory in manufacturing experience Essential Functions:Receive materials to be accurately stored in warehouseAccurately prepare orders for shipping...
-
Technical Support Representative
2 months ago
Minnetonka, United States Trimble Inc. Full timeYour Title: Technical Support Representative Job Location: Minnetonka, MN (Onsite Role)Shift: 1st and 2nd Shift-Monday-FridayOur Department: Customer Support Do you want to be a part of a leading provider of Transportation Management Software (TMS), Asset Management Software (AMS), and Fleet Management Software (FMS)? We are devoted to propelling companies...
-
Support Associate
3 months ago
Minnetonka, United States Chico's Full timeWe are customer obsessed, innovative, and have the best culture in retail. Join our team today!POSITION OBJECTIVE:The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through performing various sales operations functions,...
-
Support Associate
3 months ago
Minnetonka, United States Chico's FAS Part timeWe are customer obsessed, innovative, and have the best culture in retail. Join our team today!POSITION OBJECTIVE:The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through performing various sales operations functions,...
-
Inventory Coordinator
2 weeks ago
Minnetonka, United States Techlink Systems Full time $19Job DescriptionJob DescriptionJob Title: Inventory CoordinatorLocation: Minnetonka, MN (onsite)Pay rate: $ 19.36 an hourBenefits: Medical, Dental, and Vision coverage Contract Duration: 1 year (Possibility of conversion to permanent/extension)Work Hours: 3:30 PM - 2 AM Description:This position is non-exempt. Hours over 40 will be paid at Time and a...
-
Customer Service I
6 days ago
Minnetonka, United States Spectraforce Technologies Full timeTitle - Customer Service I Duration- 12 Months Location- Minnetonka, MN, 55345 Shift- 8 am - 1 pm (Part-time) Job Description: Takes inbound or places outbound calls to provide information to customers. Utilizes a database to retrieve customer or company information. Must be able to learn and follow detailed instructions, use a variety of resources and...
-
Operator 1 - 2nd Shift
1 month ago
Minnetonka, United States Abbott Laboratories Full timeJob DescriptionWorking at AbbottAt Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self and live a full life. Youâll also have access to:Career development with an international company where you can grow the career you dream of.Free medical coverage for employees* via the Health Investment Plan...
-
Operator 1 - 1st Shift
4 weeks ago
Minnetonka, United States Abbott Laboratories Full timeJob DescriptionWorking at AbbottAt Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self and live a full life. Youâll also have access to:Career development with an international company where you can grow the career you dream of.Free medical coverage for employees* via the Health Investment Plan...
-
Operator 1 - 3rd Shift
2 weeks ago
Minnetonka, United States Abbott Laboratories Full timeAbbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.Working at...