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Technical Support Representative

1 month ago

Minnetonka, United States C4 Technical Services Full time
Job DescriptionJob Description

We are seeking technically skilled customer focused service representatives for an ongoing, onsite contact in Minnetonka, MN 

Technical Support Representatives are responsible for assisting and educating our customers using a variety of modes including phone, web and chat. Customer inquiries are related to both software, hardware, account management, installation, and best practices relating to our product and industry. We are excited to offer employment in a fun office environment that includes a strong culture that rewards performance. Career advancement is readily available for reliable, motivated, creative, hardworking, and positive individuals

Primary Responsibilities:

  • Respond to incoming customer inquiries; focusing on quality, technical acumen, and customer satisfaction
  • Clear and thorough documentation of customer interactions
  • Support inquiries include questions relating to:
    • Hardware
    • Software
    • Wireless communications
    • OTAP (Over-the-Air-Programming)
    • Account management (billing)
    • Upgrades
    • Online orders
    • Industry events
  • Research and prepare detailed escalations to second level support which includes Wireless Communications, Customer Managers, Integration Services, 3rd Party Partners and Leadership
  • Review, manage and follow up on open issues as needed
  • Project work that includes long and short term initiatives

Required Skills:

The ideal candidate should possess excellent written and verbal business communication abilities with demonstrated analytical and technical problem solving skills.

In this fast paced environment work volume quickly fluctuates and a high degree of organization with focus on detail is critical to achieve success in the position.

  • 1-2 yrs experience in a technical support environment, or other customer facing technology fields
  • Demonstrated high quality written and verbal communication abilities
  • Demonstrated proficiency with business software (e.g. MS Office, Salesforce CRM, eMail)
  • Demonstrated customer focus, troubleshooting abilities, and creative problem solving
  • Ability to work assigned shift hours

 

Company DescriptionBased in Eagan, MN. C4 Technical Services has been a national provider of contingent workforce solutions since 2003.
Women and Minority owned – NMSDC Certified
Offices in MN (Corporate), TX, CACompany DescriptionBased in Eagan, MN. C4 Technical Services has been a national provider of contingent workforce solutions since 2003.\r
Women and Minority owned – NMSDC Certified\r
Offices in MN (Corporate), TX, CA