Lead Customer Experience Specialist
1 month ago
Discover. A brighter future.
With us, you'll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it - we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.
Come build your future, while being the reason millions of people find a brighter financial future with Discover.
Job Description:
What You'll Do
Responsible for ongoing oversight and continuous improvement of agent-facing procedures, with primary focus on consistent execution and maximizing both the customer & agent experience. Support business partner strategies and initiatives impacting the agent channel ensuring procedures, system tools, training, risk controls and key performance metrics are in place to support operational objectives.
How You'll Do It
- Leads the delivery of strategic projects and continuous improvement initiatives to support business goals.
- Manages the development of agent materials, system tools, policy & procedures and risk controls.
- Monitors performance of existing business processes with respect to operational efficiency, customer experience, service delivery, and compliance.
- Identifies ways to leverage data and information to drive insights and understand customer and employee experiences.
Minimum Qualifications
• Bachelor's degree in marketing, Business Administration/Management or related field
• 6+ years of experience in Customer Service, Financial Services, Operations Strategy/Execution or related field
• In lieu of degree, 8+ years of experience in Customer Service, Financial Services, Operations Strategy/Execution, or related field
Application Deadline:
The application window for this position is anticipated to close on Jun-26-2024. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.
Compensation:
The base pay for this position generally ranges between $75,500.00 to $127,900.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.
Benefits:
We also offer a range of benefits and programs based on eligibility. These benefits include:
- Paid Parental Leave
- Paid Time Off
- 401(k) Plan
- Medical, Dental, Vision, & Health Savings Account
- STD, Life, LTD and AD&D
- Recognition Program
- Education Assistance
- Commuter Benefits
- Family Support Programs
- Employee Stock Purchase Plan
Learn more at mydiscoverbenefits.com .
What are you waiting for? Apply today
All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.
Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights & Pay Transparency Nondiscrimination Provision)
Discover complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position, to complete an application, and/or to participate in an interview, please email HireAccommodation@discover.com . Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation.
-
Lead Customer Experience Specialist
3 months ago
Riverwoods, United States Discover Full timeJob Description : What You’ll Do Responsible for ongoing oversight and continuous improvement of agent-facing procedures, with primary focus on consistent execution and maximizing both the customer & agent experience. Support business partner strategies and initiatives impacting the agent channel ensuring procedures, system tools, training, risk...
-
Lead IT Service Management Specialist
1 month ago
Riverwoods, Illinois, United States Discover Full timeDiscover. A brighter future.With us, you'll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it - we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so...
-
Lead Issue Management Specialist
4 weeks ago
Riverwoods, United States Discover Full timeDiscover. A brighter future.With us, you'll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it - we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you...
-
Lead Issue Management Specialist
4 weeks ago
Riverwoods, Illinois, United States Discover Full timeDiscover. A brighter future.With us, you'll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it - we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so...
-
Lead Business Risk Control Testing Specialist
2 months ago
Riverwoods, Illinois, United States Discover Full timeDiscover. A brighter future.With us, you'll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it - we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so...
-
Lead IT Service Management Specialist
1 month ago
Riverwoods, United States Discover Full timeDiscover. A brighter future.With us, you'll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it - we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you...
-
Lead Compliance Specialist
4 weeks ago
Riverwoods, United States Discover Full timeDiscover. A brighter future.With us, you'll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it - we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you...
-
Lead Compliance Specialist
1 month ago
Riverwoods, Illinois, United States Discover Full timeDiscover. A brighter future.With us, you'll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it - we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so...
-
Lead Internal Audit Specialist
2 weeks ago
Riverwoods, Illinois, United States Discover Full timeJob Overview:At Discover, we embrace a culture that champions diversity, teamwork, and collaboration. Our organization is recognized for its commitment to both employees and customers, consistently earning accolades for our workplace environment. Join us in our mission to empower millions of consumers towards a brighter financial future while advancing your...
-
Lead Internal Audit Specialist
2 weeks ago
Riverwoods, Illinois, United States Discover Full timeJob Overview:At Discover, we foster a culture that embraces diversity, teamwork, and collaboration. Recognized for our commitment to both employees and customers, Discover is a unique workplace that prioritizes the well-being of its team members. Join us in making a positive impact on millions of consumers as they navigate their financial journeys while...
-
Lead Operational Risk
4 weeks ago
Riverwoods, United States Discover Full timeDiscover. A brighter future.With us, you'll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it - we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you...
-
Operations Strategy Lead
5 days ago
Riverwoods, Illinois, United States Discover Full timeJob SummaryWe are seeking a highly skilled Customer Experience Manager to join our team at Discover. As a key member of our operations team, you will be responsible for overseeing the development and implementation of strategies to enhance the customer and agent experience.Key ResponsibilitiesLead the delivery of strategic projects and initiatives to support...
-
Riverwoods, United States Discover Full timeDiscover. A brighter future.With us, you'll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it - we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you...
-
Riverwoods, Illinois, United States Discover Full timeDiscover. A brighter future.With us, you'll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it - we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so...
-
Credit Risk Management Specialist
2 weeks ago
Riverwoods, Illinois, United States Discover Full timeJoin Discover and Shape the Future of Financial ServicesAt Discover, we believe in doing impactful work from the very start. Our culture thrives on collaboration, driven by our core principles: We Play to Win, We Get Better Every Day, and We Succeed Together. We are committed to your growth and to making a significant impact at one of the leading digital...
-
Lead Product Strategy Manager
2 weeks ago
Riverwoods, Illinois, United States Discover Full timeJoin Discover as a Lead Product Strategy ManagerAt Discover, we are committed to creating a brighter future through meaningful work from Day 1. Our collaborative environment thrives on three fundamental principles: We Play to Win, We Get Better Every Day, and We Succeed Together. We believe in nurturing your unique talents to help you shine in one of the...
-
Lead Analyst
1 month ago
Riverwoods, Illinois, United States Discover Full timeDiscover. A brighter future.With us, you'll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it - we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so...
-
Enterprise Architecture Lead
5 days ago
Riverwoods, Illinois, United States Discover Full timeJob SummaryDiscover is seeking a highly skilled Principal Application Architect to lead the charge in driving technology strategy and technical capabilities for our application ecosystem. As a key member of our team, you will leverage your deep understanding of business processes and technical building blocks to design application architecture that balances...
-
Director Product Owner
2 weeks ago
Riverwoods, United States Discover Financial Services Full timeDiscover. A brighter future.With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you...
-
Lead Data Science Analyst
1 week ago
Riverwoods, Illinois, United States Discover Financial Services Full timeJob SummaryWe are seeking a highly skilled Data Science Lead to join our team at Discover Financial Services. As a Data Science Lead, you will be responsible for leading the development and implementation of advanced analytics initiatives to drive business growth and improve customer experience.Key ResponsibilitiesLead Advanced Analytics InitiativesDevelop...
