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Supervisory Management and Program Analyst
2 months ago
What will I do in this position if hired?
This supervisory position leads and oversees accounts receivable activities in the Debt Management Unit in the Accounts Receivable (AR) Section, within the FEMA Finance Center, Financial Management Division of the Office of the Chief Financial Officer. The Accounts Receivable section is responsible for the overall management and reporting of all non-Federal accounts receivables for FEMA. This includes billings, debt management, account maintenance, and customer service. Duties include, overseeing a team responsible for:
Overseeing a team that provides customer service to FEMA debtors through the FEMA Recoupment Helpline.
Establishing accounts receivable, issue bills, monitor delinquent accounts, and evaluate requests for payment plans.
Reviewing and approving transactions, reconciliations, adjustments, and refunds.
Evaluating programs, policy, processes, and systems to assess the efficiency and effectiveness of operations.
Preparing ad hoc reports requested by customers including FEMA management, financial and other auditors, and Congress.
Compiling data required for various activities to include support for debt validity, debt collection actions, and Treasury claims.
Demonstrate leadership within a team environment in managing priorities related to organization objectives.
What else do I need to know?
At FEMA, our mission is to help people before, during and after disasters, and every employee at FEMA has a role in emergency management. Every FEMA employee has regular and recurring emergency management responsibilities, though not every position requires routine deployment to disaster sites. All positions are subject to recall around the clock for emergency management operations, which may require irregular work hours, work at locations other than the official duty station, and may include duties other than those specified in the employee's official position description. Travel requirements in support of emergency operations may be extensive in nature (weeks to months), with little advance notice, and may require employees to relocate to emergency sites with physically austere and operationally challenging conditions.
FEMA is committed to ensuring that its workforce reflects the diversity of the nation. At FEMA, our workforce includes the many identities, races, ethnicities, backgrounds, abilities, ages, cultures, and beliefs of the people we serve. To learn about FEMA's ongoing diversity and inclusion efforts, reasonable accommodation process, and the FEMA Core Values, please visit www.fema.gov.
