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Air Logistics Customer Care Supervisor

3 months ago

Seattle, United States Kuehne Nagel Full time
Are you thinking about advancing your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Seattle is looking for a new Air Logistics Customer Care Supervisor to join our Air Logistics team. Your Role The Customer Care team supervisor is responsible for implementing and managing the Customer Care strategy for a specific team dedicated to a grouping of customers, as well as continuously optimizing the customer service experience resulting in customer excellence. The job holder is leading the Customer Care team dedicated to the vertical and/or account designation under their scope, and are responsible for direct interaction with our customers, encompassing but not limited to; proactive customer service, problem solving, customer follow up, interaction with our sales colleagues and equally as important, ensuring that our Knowledge Centers (O/RCCâs) and Shared Services have all of the necessary information (including systematic information) to be able to execute on our customers behalf. Your Responsibilities
  • Provide leadership and direction to the Customer Care team
  • Take ownership and ensure the implementation of a Customer Care strategy within the team
  • Ensure close cooperation with Branch and Customer Care Location management as well as Operational/Revenue Care Center managers and teams for an optimized customer experience
  • Actively manage interfaces and information / knowledge exchange between our customers and amongst Kuehne+Nagel teams
  • Focus on continuous improvement on processes and controls aiming for a consistent customer centric model
  • Report to the Air Logistics Customer Care Manager
  • Schedule: Standard office hours
Your Skills and Experiences
  • Associate's degree or equivalent experience
  • 2+ years of experience in a leadership role
  • 5+ years of experience in 3PL- Air Logistics
Good Reasons to Join At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The target salary range for this position is between $70K and $80K. Base salary is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. #LI-KR1