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Air Logistics Customer Care Supervisor
3 months ago
- Provide leadership and direction to the Customer Care team
- Take ownership and ensure the implementation of a Customer Care strategy within the team
- Ensure close cooperation with Branch and Customer Care Location management as well as Operational/Revenue Care Center managers and teams for an optimized customer experience
- Actively manage interfaces and information / knowledge exchange between our customers and amongst Kuehne+Nagel teams
- Focus on continuous improvement on processes and controls aiming for a consistent customer centric model
- Report to the Air Logistics Customer Care Manager
- Schedule: Standard office hours
- Associate's degree or equivalent experience
- 2+ years of experience in a leadership role
- 5+ years of experience in 3PL- Air Logistics