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Logistics Operations Supervisor

2 months ago

Seattle, Washington, United States ART WORK Fine Art Services Full time

Position Overview: The Logistics Operations Supervisor is accountable for the comprehensive oversight of their designated facility, encompassing business operations, logistical management, and team leadership. This position necessitates a blend of business acumen to ensure the financial viability and operational efficiency of the office, alongside logistical oversight to guarantee that communications and processes align with company benchmarks. Team leadership is essential to facilitate effective communication, guidance, and skill enhancement of Art Handlers.

Key Responsibilities:

  • Business Operations: Directs the Local Office and Field Team.
  • Ensures adherence to protocols regarding client interactions, information dissemination, project planning, and reporting.
  • Oversees that all team members are informed of and comply with the established communication and documentation procedures.

Logistical Management: Responsible for prompt responses to client inquiries and exceptional customer service, ensuring all calls and emails are addressed by the end of the day and following up on pending requests.

May directly handle new or ongoing client service requests or delegate them to other team members.

Guarantees that all communications are timely, professional, and contain complete and necessary information.

Prepares estimates for fieldwork and transportation for clients, coordinating with relevant departments for location-specific estimates.

Collaborates with the Administrative Coordinator to schedule all assignments and allocate resources effectively.

Works with the Storage Preparator to organize warehouse tasks as required.

Team Leadership: Facilitates all communications with direct reports regarding daily operations, job scheduling, training, and company updates.

Conducts daily meetings with staff to discuss the day's assignments, ensuring efficient communication of project-specific details.

Ensures all team members are equipped for daily tasks, including information about upcoming jobs and the proper preparation of materials.

Leads monthly meetings with art handling teams to incorporate training, communication, and morale-boosting activities.

Conducts semi-annual performance reviews for all art handlers, gathering feedback from other managers to provide a comprehensive assessment of employee strengths and areas for improvement.

Ensures all employees receive training in art handling safety and best practices.

Prepares teams for local or long-distance routes, including vehicle and driver training.

Project Management: Collaborates with other managers to allocate staffing for projects.

Ensures clear communication and preparation within the team.

Delivers superior client service directly or through team members.

Provides necessary information for financial planning and forecasting.

Completes project-related tasks through designated Project Managers or support personnel, stepping in as needed to maintain operational success.

Work Environment: This role typically involves minimal fieldwork, with opportunities for remote work available.

Qualifications:

  • Minimum of 10 years of experience in a high-volume art service organization, museum, gallery, or related field.
  • At least 3 years of experience in Art Handling.
  • In-depth knowledge of museum storage, art handling, and transportation best practices.
  • Proficiency in collections management databases is preferred.
  • Proficient in Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint).
  • Strong attention to detail and accuracy in communication.
  • Bachelor's Degree in the arts or museum studies or equivalent experience.

Compensation and Benefits: Art Work Fine Art Services offers a competitive benefits package, including medical, dental, vision, and life insurance, as well as vacation time, a 401(k) plan, and a college tuition plan.

Diversity and Inclusion: Art Work Fine Art Services is an equal opportunity employer, valuing diverse backgrounds and perspectives. We strive to provide equal opportunities to all dedicated individuals.