Director of Operations| Santa Clara Convention Center

2 months ago

Santa Clara, United States teamworkonline Full time

Overview

The Santa Clara Convention Center is seeking an experienced and dynamic Director of Operations to oversee the daily operations of the facility. The ideal candidate will ensure that all operational aspects of the convention center run smoothly, efficiently, and in alignment with our commitment to providing outstanding service to clients and visitors. This role requires a strategic leader with strong organizational skills and a proven track record in facility management, including capital projects.

 

This role will pay a salary of $140,000 to $150,000.

 

Benefits for FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 12 holidays).

 

This position will remain open until Oct 19, 2024

Responsibilities

Operational Management:

  • Oversee the overall daily operation and maintenance of the facility and all systems. This includes HVAC, in-house audio/video systems, electrical, plumbing, fire protection, life safety, workplace safety, communications (Distributed Antennae Systems (DAS)), digital signage systems, pest control, custodial services, etc.
  • Ensure all facilities are in excellent condition, meeting the highest standards of cleanliness, safety, and functionality.
  • Develop and implement operational policies and procedures to enhance efficiency and service quality.

 

Capital Projects:

  • Manage and participate in the development and implementation of capital improvement projects.
  • Direct and monitor the work of contractors, engineers, and architects on building projects.

 

Budget and Resource Management:

  • Participate in the development and administration of the facility’s operations and capital budgets; forecast additional funds needed for staffing, equipment, materials, and supplies; monitor and approve expenditures; implement adjustments as necessary.
  • Develop and manage the operations budget, ensuring cost-effective use of resources.
  • Monitor and control expenses, negotiate contracts with vendors, and oversee procurement processes.

Team Leadership:

  • Manage, train, motivate, and evaluate staff; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline and termination procedures.
  • Foster a positive work environment that encourages teamwork, accountability, and professional growth.

 

Health and Safety:

  • Ensure compliance with all health, safety, and environmental regulations.
  • Develop and implement safety protocols and emergency response plans.
  • Maintain hazardous materials communication program, and material safety data sheets; maintain knowledge of changes in pertinent Federal, State, and Local regulations.

 

Event Coordination:

  • Oversee the operation of event set-up and tear-down, including facility readiness, stage risers, chairs, signs, banquet functions, etc.
  • Oversee the communication of event-related information from the Events Department to the appropriate department staff members.
  • Collaborate with event managers and other departments to ensure client needs are met and address and resolve operational issues that may impact events and guest experiences.

 

Vendor and Contractor Coordination:

  • Manage relationships with external vendors and contractors, ensuring quality and timely delivery of services.
  • Oversee the scheduling and coordination of repair, maintenance, and construction projects.
  • Focus on creating relationships with local and MWBE vendors to meet facility KPI’s.

 

Facility Improvement:

  • Identify opportunities for facility improvements and upgrades.
  • Lead initiatives to enhance the operational efficiency and sustainability of the convention center.

 

Customer Service:

  • Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service to both internal and external clients.
  • Establish and maintain effective working relationships with staff, facility stakeholders, and facility users.

Reporting and Analysis:

  • Develop and update comprehensive management reports and manuals (i.e. Operations Manual, Annual Preventative Maintenance Plan, Annual Facility Report, Fire Code Rules & Regulations, etc.).
  • Prepare regular reports on operational performance, including metrics on efficiency, safety, and customer satisfaction.
  • Analyze data to identify trends and make informed decisions.
  • Conduct a variety of organizational and operational studies; recommend modifications to programs, policies, and procedures as appropriate.

 

Liaison with City and County Services:

  • Act as liaison with local governments and municipalities for numerous facility-related functions (City Codes, Environmental, Fire, Elevators, Parking, Licenses, Permits, Inspections, Warranties, etc.).

 

Additional Responsibilities:

  • Maintain cost records of work performed and prepare cost estimates as requested.
  • Verify and approve timesheets for all direct reports.
  • Oversee maintenance and service contracts (i.e. HVAC, elevators, pest control, foliage maintenance, fire systems, etc.).
  • Perform other duties as assigned by the General Manager.

 

Qualifications

  • Bachelor’s degree in Business Administration, Facility Management, Operations Management, Engineering, or a related field from an accredited college/university. A Master’s degree is preferred.
  • OR a minimum of ten (10) years of increasingly responsible experience in facility operations, maintenance or a related field (preferably in an arena, stadium, convention center, or other public assembly facility), with at least five (5) years of managerial experience.
  • Demonstrated knowledge of physical plant management, supervisory skills, and experience in work crew supervision in facility operations.
  • Experience with budget preparation and control.
  • Knowledge of OSHA requirements.
  • Basic knowledge of boilers, chillers, refrigeration, and ice making.
  • Basic knowledge of Fire Alarm / Fire Protection systems.
  • Experience with Event production and theatre technology.
  • Minimum 8 years’ experience in supervising the work of others.
  • Working knowledge of equipment safety, facility maintenance, and housekeeping.
  • Experience working with Unions and understanding Collective Bargaining Agreements is a plus.
  • Excellent customer service skills.
  • Ability to communicate with employees, co-workers, volunteers, management staff, and guests in a clear, business-like, and respectful manner that focuses on generating a positive, enthusiastic, and cooperative work environment.
  • Ability to speak, read and write in English.
  • Ability to work well in a team-oriented, fast-paced, event-driven environment.
  • Working knowledge of Fire, Life Safety, EEOC, FLSA, OSHA, and ADA rules and regulations.

  • BARTENDER- Santa Clara Convention Center

    3 months ago

    Santa Clara, United States Compass Group USA Full time

    BARTENDER- Santa Clara Convention CenterClick Here to Apply OnlineJob Description Levy Sector Position Title: [[title]] Starting Pay: 17.50 per hourWe Make Applying Easy Want to apply to this job via text messaging? Text JOB to 75000 and search requisition ID number 1114141.The advertised program is an AI recruiting assistant that helps you apply to jobs...

  • Banquet Server- Santa Clara Convention Center

    3 months ago

    Santa Clara, United States Compass Group USA Full time

    Banquet Server- Santa Clara Convention CenterClick Here to Apply OnlineJob Description Levy Sector Position Title: [[title]] Starting Pay: 16.00 per hourWe Make Applying Easy Want to apply to this job via text messaging? Text JOB to 75000 and search requisition ID number 1114140.The advertised program is an AI recruiting assistant that helps you apply to...

  • Director of Operations| Santa Clara Convention Center

    2 months ago

    Santa Clara, California, United States teamworkonline Full time

    OverviewThe Santa Clara Convention Center is seeking an experienced and dynamic Director of Operations to oversee the daily operations of the facility. The ideal candidate will ensure that all operational aspects of the convention center run smoothly, efficiently, and in alignment with our commitment to providing outstanding service to clients and visitors....

  • Banquet Server- Santa Clara Convention Center

    3 weeks ago

    Santa Clara, United States Olla Cocina Full time

    Receive daily Job Alerts & Offers from JobDiagnosis.com and our partners. Company :Compass Group Job Overview Job Title: Banquet Server- Santa Clara Convention Center Company :Compass Group Job Overview Position Title[[title]]Starting Pay 16.00 per hourWe Make Applying Easy! Want to apply to this job via text messaging? Text JOBto 75000and search requisition...

  • Executive Chef

    5 days ago

    Santa Clara, California, United States Compass Group, North America Full time

    About the RoleWe are seeking a highly skilled and experienced Executive Chef to join our team at the Santa Clara Convention Center. As a key member of our culinary team, you will be responsible for overseeing the preparation and presentation of all food and beverage items, ensuring exceptional quality and service standards are met.Key ResponsibilitiesOversee...

  • Bar Back

    3 days ago

    Santa Clara, California, United States Compass Group USA Full time

    Job SummaryWe are seeking a skilled Bar Back to join our team at the Santa Clara Convention Center. As a Bar Back, you will be responsible for receiving and replenishing liquor, beer, and wine, as well as assisting with food and beverage service.Key Responsibilities:Retrieve and deliver food and beverage items to the bar areaSet up bottles and beer taps, and...

  • Banquet Server- Santa Clara Convention Center

    3 weeks ago

    Santa Clara, United States Compass Group USA Full time

    Position Title: Banquet Server Starting Pay : $16.00 per hour Summary: Takes food and beverage orders and efficiently delivers items to convention center guests. Essential Duties and Responsibilities: Promptly and warmly greet guests in the banquet room; takes food and beverages in an efficient manner, following established steps of service. Delivers food...

  • Bar Back

    3 days ago

    Santa Clara, California, United States Compass Group Careers Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Bar Back to join our team at the Santa Clara Convention Center. As a Bar Back, you will play a critical role in ensuring the smooth operation of our bar area, providing exceptional customer service, and maintaining a clean and safe environment.Key ResponsibilitiesRetrieve and deliver food and...

  • Executive Chef

    3 days ago

    Santa Clara, California, United States Compass Group, North America Full time

    About the RoleWe are seeking a highly skilled and experienced Sous Chef to join our team at the Santa Clara Convention Center. As a key member of our culinary team, you will be responsible for preparing and presenting high-quality food and beverages to our guests.Key ResponsibilitiesPrepare and cook food to the highest standards, ensuring quality and...

  • Director of Partnerships| Santa Clara Convention Center

    2 weeks ago

    Santa Clara, United States AEG Full time

    In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen. Overview This Director of Partnerships position will be responsible for generating revenue from local, regional, and national companies through the sale of integrated sponsorships and naming...

  • Bartender - Santa Clara Convention Center

    4 days ago

    Santa Clara, California, United States Compass Group Careers Full time

    Job SummaryWe are seeking a skilled Bartender to join our team at the Santa Clara Convention Center. As a Bartender, you will be responsible for preparing and serving beverages to guests in a friendly, courteous, and timely manner.Key ResponsibilitiesAdhere to state, federal, and corporate liquor regulations pertaining to serving alcoholic beverages to...

  • Executive Chef

    5 days ago

    Santa Clara, California, United States Compass Group USA Full time

    Job Summary:We are seeking a highly skilled and experienced Sous Chef to join our team at the Santa Clara Convention Center. As a key member of our culinary team, you will be responsible for preparing and presenting high-quality food and beverages to our guests.Key Responsibilities:Prepare and cook a variety of dishes in accordance with established recipes...

  • BAR BACK- Santa Clara Convention Center

    3 months ago

    Santa Clara, United States Compass Group USA Full time

    BAR BACK- Santa Clara Convention CenterClick Here to Apply OnlineJob Description Levy Sector Position Title: [[title]] Starting Pay: 17.25 per hourWe Make Applying Easy Want to apply to this job via text messaging? Text JOB to 75000 and search requisition ID number 1114142.The advertised program is an AI recruiting assistant that helps you apply to jobs with...

  • Senior Culinary Manager

    5 days ago

    Santa Clara, California, United States Compass Group, North America Full time

    About the RoleWe are seeking a highly skilled and experienced Executive Chef to join our team at the Santa Clara Convention Center. As a key member of our culinary team, you will be responsible for overseeing the preparation and presentation of all food and beverage items, ensuring exceptional quality and service standards.Key ResponsibilitiesDevelop and...

  • Executive Sous Chef- Santa Clara Convention Center

    6 days ago

    Santa Clara, United States Compass Group USA Full time

    Executive Sous Chef- Santa Clara Convention CenterClick Here to Apply OnlineJob Description Levy Sector Salary: 75k-90k annually Different perspectives make us better. We're committed to creating an equal opportunity and fair treatment environment, where learning and growing together is just part of our every day. An environment where you can be your...

  • Children's Center Site Supervisor

    1 month ago

    Santa Clara, United States Santa Clara USD Full time

    About the Employer Welcome to Santa Clara Unified School District! Thank you for your interest in Santa Clara Unified School District. Our employees work together to support graduates who are resilient, future-ready, lifelong learners who think critically, solve problems collaboratively, and are prepared to thrive in a global society. SCUSD's Adult Portrait...

  • Library Media Center Assistant

    4 weeks ago

    Santa Clara, United States Santa Clara USD Full time

    About the Employer Welcome to Santa Clara Unified School District! Thank you for your interest in Santa Clara Unified School District. Our employees work together to support graduates who are resilient, future-ready, lifelong learners who think critically, solve problems collaboratively, and are prepared to thrive in a global society. SCUSD's Adult Portrait...

  • Executive Director of Operations

    4 hours ago

    Santa Clara, California, United States CA - Santa Clara Full time

    Job SummaryWe are seeking an experienced and dynamic Executive Director of Operations to lead our luxury senior living community in CA - Santa Clara. As a key member of our leadership team, you will be responsible for overseeing all aspects of the operation, including resident and team satisfaction, human resources, financial performance, building...

  • Security Guard| Santa Clara Convention Center

    2 weeks ago

    Santa Clara, United States teamworkonline Full time

    OverviewGuard facility and property against fire, theft, vandalism and illegal entry; provides safety and security for clients, guests and employees; and provides emergency response by performing the following duties. This role will pay an hourly rate between $25 to $28. Benefits for FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings...

  • Operations Manager, Diversity and Inclusion Institute

    5 days ago

    Santa Clara, California, United States Santa Clara University Full time

    Job SummaryWe are seeking a highly skilled Operations Manager to join our team at Santa Clara University. The successful candidate will be responsible for ensuring the smooth operation of the Diversity and Inclusion Institute, housed in the Leavey School of Business.Key ResponsibilitiesManage the day-to-day operations of the Institute, including the Black...