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Customer Support Specialist

3 months ago

Chicago, United States Evive Full time

Evive people are game-changers.

Evive was founded by two people who wanted to challenge the status quo...and did. Since 2007, that spirit has defined our culture. The work we do is redefining how people use their employee benefits, with SaaS-based services that help people to improve their lives and Fortune 1000 enterprises to optimize their benefits investments. We strive every day for the ideal of #benefitslove. Are you one of us?

We’re looking for a problem-solving Customer Support Specialist. Is it you?

You love a challenge and aren’t easily intimidated. Supporting people through problems or concerns is something you thrive on, and you recognize when it’s necessary to escalate an issue. A friendly and direct person by nature, you communicate with ease and know how to listen carefully. You’re happy to help in a multitude of situations and can balance priorities appropriately. 

Here’s what a Customer Support Specialist does at Evive (for people who like bullet lists):

  • Respond to phone and email inquiries from members enrolled in external client’s wellness incentive programs
  • Handle all member requests and inquiries and develop processes to manage requests efficiently
  • Respond to and resolve escalated member issues and requests from client services
  • Assist in building, maintaining, and continually improving processes for managing clients with wellness incentive programs and MyEvive portals
  • Act as the subject matter expert for multiple clients
  • Output monthly and weekly reports of incentive program activity for client services and office use
  • Contribute to weekly support meetings, which includes communicating assigned client updates to the team
  • Help identify patterns or larger issues reported by members in the individual ticket queue
  • Assist in the creation and maintenance of Frequently Asked Questions and help with documentation that can give users answers before calling in
  • All other duties as assigned

You bring a lot to the table.

  • B.A. in Business, Marketing, English, Communications, or other related field of study, or equivalent combination of education and experience
  • Prior experience in a customer service role, preferably in a call center or technical support environment
  • Proficient in Microsoft Office Suite, with strong Excel skills
  • Spanish language proficiency preferred
  • Strong communication skills
  • Excellent customer service skills
  • Ability to handle a fast-paced environment

Evive takes care of its teammates. Here are our current benefits:

  • Laid-back office, casual attire—jeans and a t-shirt are always okay
  • Weekly catered lunch + daily stocked kitchen with drinks, fresh fruit, and a variety of other snacks
  • Competitive salaries with annual bonus pay
  • Paid Time Off—both for vacation and volunteering
  • Paid Sick Time
  • Employer-paid medical insurance + subsidized vision, dental, and short-term disability insurance
  • Voluntary life and AD&D insurance
  • 401(k) with up to 2% company match
  • Student loan assistance program
  • Employee assistance program
  • ONLY one day a week required in the Chicago office (Wednesdays)
  • Pre-tax commuter benefit + convenient location (right off the CTA and Metra Stations)
  • Treadmill desks: walk and work

If you’re prepared to go big, go bold, and go beyond, you’re ready to go Evive. 

Apply now