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Lead Systems Configuration Technical Analyst Surround Systems
2 months ago
Salary Range: $105,267.00 (Min.) - $139,478.00 (Mid.) - $173,689.00 (Max.)
Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members in five health plans, we make sure our members get the right care at the right place at the right time.
Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose.
This Lead Systems Configuration Technical Analyst Surround Systems is responsible for managing complex system configurations, health plan implementations, upgrades, and conversions within the Surround Systems Configuration team. Primary responsibilities include the accurate interpretation of specific regulatory and/or business requirements, industry best practices, and the impact to the various system modules to convert them into configuration parameters within the surround systems.
The Lead will support integration and business process activities that utilize configuration as part of the end-to-end solution to meet business requirements. This position will identify opportunities for improvement, as well as be able to suggest ways to bridge the gap between inter-dependent departments.
The Lead will triage possible issues identified and implement applicable remediation to address confirmed configuration issues. This position will redesign complex business concepts resulting to correct processing conflicts. The position will work with and mentor people of various professional, vocational, and educational backgrounds. The position will be responsible for the daily workflow and leading the work of assigned staff. This role will mentor, coach, act as a resource and provide feedback on performance of assigned staff.
DutiesImplementation of complex system configuration changes to the surround systems. Evaluating, testing, and validating configuration changes ensuring they meet service levels and quality standards. Ensures completeness of requirements for the design and implementation of system business solutions. Triage system issues and implement applicable remediation to resolve issues.
Developing solutions to resolve problems and makes recommendations for improvements to process, configuration and products. Develop complex business requirement specifications to complete configuration analysis and design. Analyze user requirements, evaluating functionality and configuration options available to improve business results.
Mentoring and training team members, providing guidance and solutions to system users and technical resources. Provides technical advice on business impact and opportunities. Creates and develops training documentation and presentations.
Attend and collaborate cross-functional meetings to develop, document and present system solutions. Leads the translation of business requirements into configuration requirements. Lead the formulation and definition of system scope and objectives based on users' needs and understanding of business processes. Participates in solution design by preparing and evaluating alternative solutions. Develops and presents proposals for modifications.
Manages complex projects, engaging and updating key stakeholders, developing timelines, leads others to complete deliverables on time and ensures implementation upon approval.
Leads the work of assigned staff; regularly assigns and checks the work of others, providing guidance, training and feedback on performance to department management. Oversees the daily office workflow, develops and recommends enhancements to process and procedures.
Perform other duties as assigned.
Duties Continued Education Required Bachelor's DegreeIn lieu of degree, equivalent education and/or experience may be considered.Education Preferred ExperienceRequired:
At least 5 years of experience in Health Services/Population Health systems configuration and product interpretations in a healthcare/ health plan environment with 3 years of healthcare systems and/or operations experience.
At least 3 years of lead experience (process, program, or staff).
Demonstrated experience in whole system implementations and/or post stabilization activities.
SkillsRequired:
Extensive knowledge of Health Services/Population Health Systems.
Requires excellent analytical, organization and communication skills.
Requires in-depth knowledge of system analysis and configuration.
Able to breakdown raw information and undefined problems into specific, workable components that in-turn clearly identifies the issues at hand.
Able to understand a customer's business needs and translate needs into specific requirements.
Able to plan and account for configuration impacts across business processes and applications.
Demonstrated ability to collaborate with other members of formal and informal groups in the pursuit of common missions, vision, values and mutual goals.
Licenses/Certifications Required Licenses/Certifications Preferred Required Training Physical Requirements LightAdditional InformationSalary Range Disclaimer: The expected pay range is based on many factors such as geography, experience, education, and the market. The range is subject to change.
L.A. Care offers a wide range of benefits including
- Paid Time Off (PTO)
- Tuition Reimbursement
- Retirement Plans
- Medical, Dental and Vision
- Wellness Program
- Volunteer Time Off (VTO)
