Sales Operations Analyst

4 weeks ago

Burlingame, United States Russell Tobin Remote Work Freelance Full time
What are we looking for in our Sales Operations Analyst?

Our client a leading Social Media platform, is looking for a Sales Operations Analyst to join their amazing team in Burlingame, CA Apply Now

Employment Type: 6-Month Contract/Onsite

Pay rate: $41-$44/hr. DOE

Role Info:

  • We are seeking a highly analytical and proactive Sales Operations Analyst to join our team as a contractor. In this role, you will play a crucial part in safeguarding our e-commerce operations by investigating and resolving chargeback disputes efficiently and effectively.

Responsibilities:

  • Collaborate cross-functionally (XFN) with teams including Sales, Engineering, Data Science and Operations to gather necessary information and resolve disputes.
  • Manage and resolve chargeback disputes in a timely and efficient manner
  • Investigate and analyze chargeback disputes to determine their validity and root causes.
  • Utilize your strong analytical skills to perform deep dive analysis on transactional and customer data to identify trends, patterns, and anomalies to contest disputes.
  • Proactively identify potential issues in the chargeback process and recommend solutions to mitigate risks.
  • Pull and sanitize data from various sources to conduct comprehensive investigations and derive actionable insights.
  • Communicate findings and recommendations clearly and effectively to stakeholders at all levels of the organization.
  • Communicate with customers, merchants, and banks to gather information and resolve disputes
  • Ensure compliance with industry regulations and company policies
  • Identify and address any fraudulent activity or patterns of abuse

Requirements/Skills:

  • Verbal and written communication skills, attention to detail, customer service and interpersonal skills.
  • Ability to work independently and manage one’s time.
  • Strong analytical skills with the ability to conduct detailed investigations and data analysis.
  • Experience in e-commerce and a solid understanding of e-commerce flows and the chargeback process.
  • Ability to collaborate effectively with cross-functional teams (XFN) to achieve common goals.
  • Proactive mindset with a strong ability to identify issues and implement solutions.
  • Proficiency in pulling, sanitizing, and analyzing data using tools such as Excel, SQL, or similar.
  • Excellent communication skills, both written and verbal, to articulate complex findings and recommendations.
  • Knowledge of industry regulations and standards (e.g. PCI-DSS, GDPR)
  • Familiarity with payment processing systems and platforms
  • Experience using data visualization tools to present insights (e.g., Tableau, Power BI)

Preferred Qualifications:

  • Previous experience specifically in chargeback disputes management or fraud prevention within e-commerce.
  • Familiarity with payment processing systems and platforms.
  • Experience using data visualization tools to present insights (e.g., Tableau, Power BI).
  • Excel: A spreadsheet software used for data analysis and manipulation
  • SQL: A programming language used for managing and manipulating data in relational databases
  • Payment processing systems and platforms

Additional Info:

  • This is a contractor position requiring flexibility and the ability to work independently while delivering high-quality results within deadlines. If you are passionate about e-commerce operations, have a keen eye for detail, and thrive in a dynamic, collaborative environment, we encourage you to apply.
  • The ideal candidate will have strong analytical skills, experience in e-commerce, and the ability to work independently and collaboratively with cross-functional teams

Benefits that Russell Tobin offers:

Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors. 

#CB

Rate/Salary: $41-$44/hr. DOE

  • Sales Operations Analyst

    1 month ago

    Burlingame, California, United States Russell Tobin & Associates Full time

    Sales Operations Analyst Job DescriptionWe are seeking a highly analytical and proactive Sales Operations Analyst to join our team at Russell Tobin & Associates in Burlingame, CA. As a Sales Operations Analyst, you will play a crucial part in safeguarding our e-commerce operations by investigating and resolving chargeback disputes efficiently and...

  • Sales Operations Analyst

    1 month ago

    Burlingame, United States Russell Tobin & Associates Full time

    What are we looking for in our Sales Operations Analyst? Our client a leading Social Media platform, is looking for a Sales Operations Analyst to join their amazing team in Burlingame, CA!!!!  Apply Now! Employment Type: 6-Month Contract/Onsite Pay rate: $41-$44/hr. DOE Role Info: We are seeking a highly analytical and proactive Sales...

  • Sales Operations Analyst

    4 weeks ago

    Burlingame, California, United States Rose International Full time

    Job DescriptionWe are seeking a highly analytical and proactive Sales Operations Analyst to join our team as a contractor. In this role, you will play a crucial part in safeguarding our e-commerce operations by investigating and resolving chargeback disputes efficiently and effectively.ResponsibilitiesCollaborate cross-functionally with teams including...

  • Sales Operations Analyst

    1 month ago

    Burlingame, United States Rose International Full time

    Top 3 must-have HARD skills:Experience in e-commerce and a solid understanding of e-commerce flows and the chargeback processProficiency in pulling, sanitizing, and analyzing data using tools such as Excel, SQL, or similarKnowledge of industry regulations and standards (e.g. PCI-DSS, GDPR)Familiarity with payment processing systems and...

  • Retail Sales Operations Supervisor

    2 months ago

    Burlingame, California, United States goPuff Full time

    BevMo by Gopuff is seeking a Sales Operations Supervisor to become a vital part of their Retail Management team. In this role, you will collaborate closely with the Store Manager to elevate the customer journey, drive revenue, and meet organizational goals. Your duties will encompass overseeing daily activities, inspiring the team, assessing sales patterns,...

  • Portfolio Analyst

    3 weeks ago

    Burlingame, United States Arc70 Capital LLC Full time

    Arc70 is an investment management firm based in Burlingame, CA that is focused on financing affordable housing across the U.S. The firm has financed the preservation or creation of over 43,000 units of affordable housing since inception. Arc70 manages over $4.5 billion in affordable housing related investments and works with notable and sophisticated...

  • Chief Sales Officer

    1 week ago

    Burlingame, California, United States quadric, Inc Full time

    Job SummaryQuadric, Inc is seeking a seasoned sales leader to drive global growth and expansion. As Vice President of Worldwide Sales, you will lead and manage a high-performing sales team to achieve revenue targets and build strategic relationships with key customers.Key ResponsibilitiesDevelop and execute a global sales strategy aligned with company...

  • Store Sales Manager

    1 month ago

    Burlingame, California, United States LaserAway Full time

    Job OverviewLaserAway is seeking a highly motivated and experienced Store Sales Manager to lead our Burlingame and San Carlos locations. As a key member of our sales team, you will be responsible for driving sales, delivering a world-class patient experience, and ensuring operational efficiency.Key ResponsibilitiesDrive sales and revenue growth through...

  • Luxury Sales Store Leader

    5 days ago

    Burlingame, California, United States Cannonball Recruiting LLC Full time

    Job DescriptionCannonball Recruiting LLC is seeking a highly skilled and experienced Store Manager to lead our luxury sales team and oversee the operations of our high-end kitchen and bath showroom.Key Responsibilities:Lead and manage a team of sales professionals to achieve sales targets and provide exceptional customer service.Develop and implement sales...

  • Sales Associate

    1 week ago

    Burlingame, California, United States Floor & Decor Full time

    Key Responsibilities:As a Sales Associate at Floor & Decor, you will be responsible for: Acknowledging and greeting customers with a positive attitude Completing transactions accurately and efficiently Answering customer questions Assisting in other areas of the store as needed Maintaining a clean and organized store environment Providing excellent customer...

  • Restaurant Operations Manager

    1 week ago

    Burlingame, California, United States Five Guys Full time

    Restaurant Operations ManagerAre you a natural leader with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two days are ever the same? As a Restaurant Operations Manager at Five Guys, you'll be responsible for leading a high-performing team to achieve sales growth, customer satisfaction, and...

  • Retail Sales Floor Manager

    2 weeks ago

    Burlingame, California, United States goPuff Full time

    Job Title: Retail Sales Floor LeaderBevMo by Gopuff is seeking a Sales Floor Leader to support the Store Manager in creating an excellent customer experience while driving sales and delivering on business goals.Key Responsibilities:Lead daily operations, including motivating the team to achieve store goals while providing an excellent customer...

  • Policy Analyst

    2 weeks ago

    Burlingame, California, United States Proterra Inc Full time

    About the RoleWe are seeking a highly skilled Policy Analyst to join our team at Proterra Inc. This is a unique opportunity to shape the company's strategic direction by tracking, analyzing, and reporting on legislative, regulatory, and policy activities that could impact the business.Key ResponsibilitiesTrack and analyze legislation, regulations, and policy...

  • Restaurant Operations Manager

    4 weeks ago

    Burlingame, California, United States The Counter Burger - Nor Cal Full time

    Job OverviewThe Counter Burger - Nor Cal is seeking an experienced Restaurant Manager to join our team. As a Restaurant Manager, you will be responsible for overseeing the daily operations of our restaurant, ensuring exceptional customer service, and driving sales growth.Key ResponsibilitiesManage restaurant operations, including culinary, safety,...

  • Retail Sales Associate

    2 weeks ago

    Burlingame, California, United States Goodwill of San Francisco Bay Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Retail Sales Associate to join our team at Goodwill of the San Francisco Bay. As a key member of our sales floor team, you will be responsible for providing an exceptional customer experience, promoting sales, and maintaining a clean and safe store environment.Key ResponsibilitiesProcess...

  • Restaurant Operations Manager

    4 weeks ago

    Burlingame, California, United States The Counter Burger - Nor Cal Full time

    Job OverviewThe Counter Burger - Nor Cal is seeking an experienced Restaurant Manager to join our team. As a Restaurant Manager, you will be responsible for overseeing the daily operations of our restaurant, ensuring exceptional customer service, and driving sales growth.Key ResponsibilitiesManage restaurant operations, including culinary, safety,...

  • Retail Sales Associate

    4 weeks ago

    Burlingame, California, United States GOODWILL OF THE SAN FRANCISCO BAY Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Retail Sales Associate to join our team at Goodwill of the San Francisco Bay. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, promoting sales, and maintaining a clean and safe shopping environment.Key ResponsibilitiesProcess customer...

  • Automotive Sales Porter

    1 month ago

    Burlingame, California, United States Ocean Honda of Burlingame Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Sales Porter to join our team at Ocean Honda of Burlingame. As a Sales Porter, you will play a critical role in providing exceptional customer service and ensuring a smooth sales experience for our customers.Key ResponsibilitiesAssist sales team in providing excellent customer service and...

  • Store Sales Director

    1 week ago

    Burlingame, California, United States LaserAway Full time

    Job OverviewLaserAway is seeking a highly skilled Store Sales Manager to lead our Burlingame and San Carlos locations. As a key member of our sales team, you will be responsible for driving sales, delivering a world-class patient experience, and ensuring operational efficiency.Key ResponsibilitiesSupport Patient Care Coordinators to drive sales and...

  • Sales Associate

    2 weeks ago

    Burlingame, California, United States Pet Food Express Full time

    About Pet Food ExpressWe're a pet-friendly company that's passionate about providing exceptional customer service and expert advice to our customers. Our Sales Consultants are the heart of our business, working closely with customers to find the perfect products for their pets.ResponsibilitiesAs a Sales Consultant, you'll be responsible for:Engaging with...