Sales Operations Analyst

4 weeks ago

Burlingame, California, United States Rose International Full time
Job Description

We are seeking a highly analytical and proactive Sales Operations Analyst to join our team as a contractor. In this role, you will play a crucial part in safeguarding our e-commerce operations by investigating and resolving chargeback disputes efficiently and effectively.

Responsibilities
  • Collaborate cross-functionally with teams including Sales, Engineering, Data Science, and Operations to gather necessary information and resolve disputes.
  • Manage and resolve chargeback disputes in a timely and efficient manner.
  • Investigate and analyze chargeback disputes to determine their validity and root causes.
  • Utilize strong analytical skills to perform deep dive analysis on transactional and customer data to identify trends, patterns, and anomalies to contest disputes.
  • Proactively identify potential issues in the chargeback process and recommend solutions to mitigate risks.
  • Pull and sanitize data from various sources to conduct comprehensive investigations and derive actionable insights.
  • Communicate findings and recommendations clearly and effectively to stakeholders at all levels of the organization.
  • Ensure compliance with industry regulations and company policies.
Requirements/Skills
  • Verbal and written communication skills, attention to detail, customer service, and interpersonal skills.
  • Ability to work independently and manage one's time.
  • Strong analytical skills with the ability to conduct detailed investigations and data analysis.
  • Experience in e-commerce and a solid understanding of e-commerce flows and the chargeback process.
  • Ability to collaborate effectively with cross-functional teams to achieve common goals.
  • Proactive mindset with a strong ability to identify issues and implement solutions.
  • Proficiency in pulling, sanitizing, and analyzing data using tools such as Excel, SQL, or similar.
Preferred Qualifications
  • Previous experience specifically in chargeback disputes management or fraud prevention within e-commerce.
  • Familiarity with payment processing systems and platforms.
  • Experience using data visualization tools to present insights (e.g., Tableau, Power BI).
Benefits

For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:

For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status, or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/

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