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Sales Operations Analyst

2 months ago

Burlingame, United States Russell Tobin & Associates Full time



What are we looking for in our Sales Operations Analyst?

Our client a leading Social Media platform, is looking for a Sales Operations Analyst to join their amazing team in Burlingame, CA  Apply Now


Employment Type: 6-Month Contract/Onsite

Pay rate: $41-$44/hr. DOE

Role Info:

  • We are seeking a highly analytical and proactive Sales Operations Analyst to join our team as a contractor. In this role, you will play a crucial part in safeguarding our e-commerce operations by investigating and resolving chargeback disputes efficiently and effectively.


Responsibilities:

  • Collaborate cross-functionally (XFN) with teams including Sales, Engineering, Data Science and Operations to gather necessary information and resolve disputes.
  • Manage and resolve chargeback disputes in a timely and efficient manner
  • Investigate and analyze chargeback disputes to determine their validity and root causes.
  • Utilize your strong analytical skills to perform deep dive analysis on transactional and customer data to identify trends, patterns, and anomalies to contest disputes.
  • Proactively identify potential issues in the chargeback process and recommend solutions to mitigate risks.
  • Pull and sanitize data from various sources to conduct comprehensive investigations and derive actionable insights.
  • Communicate findings and recommendations clearly and effectively to stakeholders at all levels of the organization.
  • Communicate with customers, merchants, and banks to gather information and resolve disputes
  • Ensure compliance with industry regulations and company policies
  • Identify and address any fraudulent activity or patterns of abuse


Requirements/Skills:

  • Verbal and written communication skills, attention to detail, customer service and interpersonal skills.
  • Ability to work independently and manage one’s time.
  • Strong analytical skills with the ability to conduct detailed investigations and data analysis.
  • Experience in e-commerce and a solid understanding of e-commerce flows and the chargeback process.
  • Ability to collaborate effectively with cross-functional teams (XFN) to achieve common goals.
  • Proactive mindset with a strong ability to identify issues and implement solutions.
  • Proficiency in pulling, sanitizing, and analyzing data using tools such as Excel, SQL, or similar.
  • Excellent communication skills, both written and verbal, to articulate complex findings and recommendations.
  • Knowledge of industry regulations and standards (e.g. PCI-DSS, GDPR)
  • Familiarity with payment processing systems and platforms
  • Experience using data visualization tools to present insights (e.g., Tableau, Power BI)


Preferred Qualifications:

  • Previous experience specifically in chargeback disputes management or fraud prevention within e-commerce.
  • Familiarity with payment processing systems and platforms.
  • Experience using data visualization tools to present insights (e.g., Tableau, Power BI).
  • Excel: A spreadsheet software used for data analysis and manipulation
  • SQL: A programming language used for managing and manipulating data in relational databases
  • Payment processing systems and platforms


Additional Info:

  • This is a contractor position requiring flexibility and the ability to work independently while delivering high-quality results within deadlines. If you are passionate about e-commerce operations, have a keen eye for detail, and thrive in a dynamic, collaborative environment, we encourage you to apply.
  • The ideal candidate will have strong analytical skills, experience in e-commerce, and the ability to work independently and collaboratively with cross-functional teams


Benefits that Russell Tobin offers:

Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors. 


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Rate/Salary: $41-$44/hr. DOE