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Team Supervisor

2 months ago

Hershey, United States teamworkonline Full time

Hersheypark amusement park spans 121-acres, and welcomes guests to experience Hersheypark Happy all year long As the largest amusement park in Pennsylvania, Hersheypark is home to more than 70 rides including 15 coasters and 20+ kiddie rides, as well as a zoo, and an entire water park.

The purpose of the Food and Beverage Supervisor is to provide first level supervision and operational support to an assigned F&B location within Hersheypark. 

As a Full-Time Team Member, you will enjoy sweet perks like FREE admission to Hersheypark, discounts, and more as soon as you receive your Employee ID Your total compensation consists not only of the wage that you are paid, but also includes Medical, Dental, and Vision coverage beginning the first day of the next month after you begin working, 401K Contribution, paid time off, and so much more

Job Duties (Duties marked with an asterisk are essential functions of this job):

  • Supervise and facilitate F&B operations for assigned area(s) of responsibility. Monitor team members within their assigned location and see to the proper execution of F&B standards for food preparation and guest satisfaction.*

  • Provide on the spot training, coaching, leadership, and instruction to F&B team members.*

  • Maintain knowledge of F&B offerings at multiple outlets throughout the Entertainment Complex. Demonstrate correct service standards through active participation in operational positions.*

  • Monitor daily financial results and report issues and concerns to the supervisor.*

  • Provide hands-on training to team members in order to maintain consistent service standards in support of the Hersheypark brand and food safety guidelines.*

  • Provide first line support to guests with issues or concerns. Escalate guest concerns as needed.*

  • Assist in seasonal event set-ups and other themed projects as needed.

  • Perform other duties as assigned.

Qualifications:

  • 18 years of age or older.

  • Minimum of 1 years of related experience.

  • Industry Experience - Amusement Park, Food & Beverage

  • Completion of high school or GED

  • Post-Employment - ServSafe Allergen, ServSafe Manager, and RAMP Certifications

Knowledge, Skills, and Abilities:

  • Proven guest relations, problem-solving, task management skills, and organizational skills

  • Knowledge of Child Labor Law regulations

  • Must display a positive attitude, eagerness to learn, and professional image in compliance with Hershey Entertainment & Resorts guidelines

Job Demands:

While performing the duties of this job, the employee is required to:

  • Reaching Forward Frequent (34-66%)

  • Climbing Stairs Occasional (67%)

  • This job requires a good sense of vision (either corrected or uncorrected). Visual ability to operate moving equipment such as a car, truck, golf carts, etc.

  • This job requires the visual ability to view work at distances of approximately 5 feet (operation and adjustment of machinery).

  • This job requires the visual ability to perform detailed work at close distances (computer screens, accounting ledgers, using measurement devices).

  • Substantial movements (motions) of the wrists, hands, and/or fingers (Repetitive motion).

  • The position is subject to noise. There is sufficient noise to cause the worker to shout in order to be heard above ambient noise level.

  • The position is subject to extreme cold. Temperatures typically below 32° for periods of more than one hour. Consideration should be given to the effect of other environmental conditions, such as wind and humidity.

  • The position is subject to environmental conditions. Activities occur inside and outside.

  • The position is subject to outside environmental conditions. No effective protection from the weather.

 Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Hershey Entertainment and Resorts is an Equal Opportunity Employer