User Experience Design Lead, Partner Channel

4 weeks ago

Brooklyn, United States JPMorgan Chase Full time

Job Description
As a User Experience Design Lead in the Partner Channel team, you will utilize your profound knowledge of digital product design to shape our partner, employee, and customer experiences. This hands-on role will place you at the forefront of our initiatives, making you directly accountable for decisions that shape our experiences. You will work alongside a diverse team of developers, architects, product managers, researchers, content writers, and business partners who share your enthusiasm for creating unique and innovative financial and commerce products.
Job Responsibilities

  • Design and re-design product and service experiences related to our partner channel efforts and initiatives
  • Participate in upfront user research to better understand user needs and behaviors, and usability testing to see how your solutions work for users, with the support and guidance of Experience Researchers
  • Advocate for the users' perspective when collaborating with Product Managers and Engineers to plan roadmaps, gather requirements, and structure the work
  • Create and develop service journeys, service maps, and prototypes to explore different options, including unexpected, but still workable solutions
  • Diagram the interactivity of the services and product ecosystems, including omnichannel services and feature interactions, with user flows and wireframes
  • Detail the UI design, built upon our Design System, that brings our solutions to life
  • Present work, connecting design decisions to desired business impact
  • Understanding the partner and business needs, excellent collaboration with peers, thoughtful planning and coordination across product development teams, and taming complexity for our users.
  • Participating in the full range of design practice, from up-front research, insights, and strategy, though to ideation, prototyping, and testing, and to delivery of final designs


Required Qualifications, Capabilities, and Skills

  • Bachelor's Degree in relevant design discipline (e.g., Interaction Design, Human Computer Interface, User Experience Design, Service Design), certification from credible boot camp or similar accelerated learning program, or equivalent work experience
  • 5+ years of relevant experience
  • Self-directed in both planning and structuring work and executing at expected levels of quality
  • Prior work involves collaboration within design teams (with other designers, UX researchers, and content designers) and cross-functionally with product managers and software engineers
  • Advanced skills in Interaction Design as well as either Visual/UI Design or Information Architecture;
  • Intermediate ability in adjacent skills such as Service Design, User Research, UX Writing, and Prototyping
  • Able to show how your understanding of technical constraints and opportunities informed your design solutions
  • Comfortable and confident when presenting work to cross-functional Directors


Preferred Qualifications, Capabilities and Skills

  • Knowledge and experience designing for developer tools
  • Advocate for Accessibility Guidelines and Inclusive Design practices
  • Has led design work on successful digital products, demonstrating user- and human-centered design approaches
  • Familiar with HTML, CSS, and JavaScript, frameworks such as React, and mobile UI standards
  • Demonstrated understanding of how design connects with broader business value


About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.

  • Vice President Experience Design

    6 days ago

    Brooklyn, United States JPMorgan Chase & Co Full time

    **JOB DESCRIPTION** Shape the future of user experience with strategic design initiatives that blend business needs and user insights. **Job responsibilities** - Develop and execute design/research strategies for complex projects and ensure alignment with business objectives and user needs across multiple product areas - Diagram service flows and product...

  • User Experience Design, Executive Director

    7 days ago

    Brooklyn, United States JPMorgan Chase & Co. Full time

    As an Experience Design Executive Director in Digital Customer Experience, you will spearhead a team of talented professionals to conceptualize, structure, and detail our offerings within the broader user journey landscape. Leveraging your expertise User Experience, Director, Business, Banking, Executive, Deposit, Business Services

  • Head of Business Development

    1 week ago

    Brooklyn, United States Runyon Design Full time

    We are looking for a Head of Business Development to join our growing team. You'll work closely with the managing partners and our design team to source and develop new client partner relationships; craft and win design and growth strategy projects for the firm; and, cultivate deep client partner relationships with the partnership. Directors at Runyon are...

  • Toddler Lead Teacher

    3 weeks ago

    Brooklyn, United States The Learning Experience Full time

    As a Lead Toddler Teacher, you will be responsible for the overall classroom management, leading a safe, nurturing and engaging learning environment. Our Lead Teachers serve as role models, using a growth mindset to develop young minds and inspire a love of learning. We are currently looking for enthusiastic teachers who have a passion to work with young...

  • Digital Product Designer

    3 weeks ago

    Brooklyn, United States Brooklyn Nets, LLC Full time

    BSE Global (“BSE”) is a multifaceted sports and entertainment business that brings people together to experience music, sports, and culture through our teams and venue. Through these experiences and in our workplace, we strive to elevate our business, grow our fan base, and cultivate a community anchored in belonging and inclusion in every aspect, on and...

  • Lead Preschool Teacher

    3 weeks ago

    Brooklyn, United States The Learning Experience Full time

    Lead Teachers at The Learning Experience are ambassadors of happiness, creating opportunities every day that reflect our mission to make a difference in the lives of children, their families, and communities. Our passionate teachers use a growth mindset to develop young minds and inspire a love of learning. Role Responsibilities: * Lead, coach, and mentor...

  • Service Design Senior Associate

    3 weeks ago

    Brooklyn, United States JPMorgan Chase & Co. Full time

    Join our dynamic team to redefine service design, fostering innovative and inclusive customer experiences. As a Service Design Senior Associate in CCB Digital Channels Team,you will play a pivotal role in developing end-to-end customer and employee experiences by leveraging your advanced knowledge of service design principles. As a core contributor...

  • Vice President Experience Research

    3 days ago

    Brooklyn, United States JPMorgan Chase & Co Full time

    **JOB DESCRIPTION** Join us to pioneer user experience insights, shaping products that resonate with customers and end users. Foster a culture of continuous learning as you mentor and coach junior researchers and designers and bring your thought leadership and expertise to the team. This role will sit at a key juncture between UX research and strategy....

  • Senior UI Designer

    2 days ago

    Brooklyn, United States ASRC Federal Holding Company Full time

    ASRC Federal Technical Services is seeking a Software User Interface Designer to join our team that supports the Federal Aviation Administration in Egg Harbor Township, NJ. This role will make an impact by meeting the future needs of our FAA customer that includes securing data across networks in the enterprise. Job Functions Up-to-date with the latest UI...

  • Executive Director, Global Online

    5 days ago

    Brooklyn, United States The Estée Lauder Companies Full time

    Le Labo fragrances was born in Grasse (France), raised in New York (USA) and offers artisanal genderless scented creations (fine perfumery, home fragrance as well as formulas for body, hair, and face). Le Labo stands for "the lab" in French: Each of our boutique’s function like an open laboratory designed as an entertainment park for the senses where...

  • Toddler Lead Teacher

    4 weeks ago

    Brooklyn, United States The Learning Experience Full time

    The Learning Experience Clinton Hill (TLE Clinton Hill) is seeking candidates for Lead Teachers (six weeks - 3 year old) for our play-based early childhood development center in the Clinton Hill neighborhood of Brooklyn serving children from six Lead, Teacher, Toddler, Childhood

  • Infant Lead Teacher

    2 weeks ago

    Brooklyn, United States The Learning Experience Full time

    The Learning Experience Clinton Hill (TLE Clinton Hill) is seeking candidates for Lead Teachers (six weeks - 3 year old) for our play-based early childhood development center in the Clinton Hill neighborhood of Brooklyn serving children from six Lead, Teacher, Infant, Childhood

  • Toddler Lead Teacher

    4 weeks ago

    Brooklyn, United States The Learning Experience Full time

    As a Lead Toddler Teacher, you will be responsible for the overall classroom management, leading a safe, nurturing and engaging learning environment. Our Lead Teachers serve as role models, using a growth mindset to develop young minds and inspire a Lead, Teacher, Toddler, Teaching

  • Lead Preschool Teacher

    4 weeks ago

    Brooklyn, United States The Learning Experience Full time

    Lead, coach, and mentor associate teachers in your classroom; model behaviors and provide feedback. Responsible for the overall classroom management, leading a safe, nurturing, and engaging learning environment. Serve as a role model, using a growth Teacher, Preschool, School, Lead, Education

  • UPK Lead Teacher

    5 days ago

    Brooklyn, United States The Learning Experience Full time

    Full Job Description A UPK Lead Teacher is responsible for taking the considerations of Teachers, administration and parents into account and using those preferences to craft educational structures that allow the students to learn. Lead Teachers still conduct their own classes like any other Teacher, but they also have additional responsibilities, such as: ...

  • Print Design and Illustrator Intern

    3 weeks ago

    Brooklyn, United States Design And Customize LLC Full time $17

    Design Intern Position at Design And Customize NY LLCAbout the Company:Originally founded in California, Design And Customize LLC is a dynamic team of designers, packaging specialists, and production experts committed to building better brands. As of 2024 we are excited to announce the opening of our second location Design And Customize NY LLC in Brooklyn,...

  • Jr. Illustrator/Brand Designer

    3 weeks ago

    Brooklyn, United States Design And Customize LLC Full time $21

    Who We Are:Originally founded in California, Design And Customize LLC is a dynamic team of designers, packaging specialists, and production experts committed to building better brands. As of 2024, we are excited to announce the opening of our second location in Brooklyn, New York, and are looking to grow with a team of hard-working individuals from the...

  • Infant Lead Teacher

    2 weeks ago

    Brooklyn, United States The Learning Experience #262 Full time

    Benefits: 401(k) Bonus based on performance Dental insurance Paid time off Parental leave Training & development Tuition assistance Vision insurance Wellness resources Job Description: The Learning Experience – Clinton Hill (TLE – Clinton Hill) is seeking candidates for Lead Teachers (six...

  • CRM Manager, North America

    2 weeks ago

    Brooklyn, United States LVMH Fragrance Brands Full time

    Job Description The CRM will support the North American business by enhancing and optimizing the relationship between Givenchy Beauty and its customers. This role will focus on analyzing, managing, and growing Givenchy Beauty’s customer experience for our owned ecommerce, but also supporting the overall client journey for North America. CRM Strategy &...

  • Designer, Senior Motion

    4 weeks ago

    Brooklyn, United States teamworkonline Full time

      BSE Global (“BSE”) is a multifaceted sports and entertainment business that brings people together to experience music, sports, and culture through our teams and venue. Through these experiences and in our workplace, we strive to elevate our business, grow our fan base, and cultivate a community anchored in belonging and inclusion in every...