Service Design Senior Associate

4 weeks ago

Brooklyn, United States JPMorgan Chase & Co. Full time

Join our dynamic team to redefine service design, fostering innovative and inclusive customer experiences.

As a Service Design Senior Associate in CCB Digital Channels Team,you will play a pivotal role in developing end-to-end customer and employee experiences by leveraging your advanced knowledge of service design principles. As a core contributor participate in the execution of service strategies designed to serve our employees’ and customers’ experiences navigating products and services. Your expertise in service design, coupled with a strong understanding of the financial services industry, will enable you to identify gaps, solve complex problems, and make informed recommendations for enhancing customer experiences. Your focus will be on strategic thinking and decision-making and contributing to the continuous improvement of our products and services as you work independently and provide guidance to your peers. Join us in shaping the future of employee and customer experiences.

You will join a team that sets the digital strategy, standards, and enables best-in-class unified and relevant experiences so that the customer sees not just one JPMC, but their JPMC.

Job responsibilities

Design and implement end-to-end service experiences and draft service blueprints to enhance direct and indirect experiences for product features of moderate complexity Collaborate with cross-functional teams to identify user needs, preferences, and expectations and ensure the development of inclusive and accessible products and services Draft journey maps and service blueprints to visualize and optimize service processes, touchpoints, and interactions and identify areas for improvement and innovation Participate in workshops to gather information from customers to understand where improvements can be made along the customer journey Assist in the creation of experience maps and service prototypes that illustrate customer journeys Operate with an iterative design mindset as you incorporate user feedback and insights to continuously improve the overall customer journey experiences of our offerings Contribute to the creation of visions (“north stars”) that make strategy concrete Advance Chase’s practice in craft capabilities, internally through mentorship and training, externally through writing and conference presentations

Required qualifications, capabilities, and skills

3+ years of experience or equivalent expertise in service design, with a focus on end-to-end customer and employee experiences in the financial services industry Bachelor’s Degree in relevant design discipline (., Service Design, HCI, User Experience Design), certification from credible bootcamp or similar accelerated learning program, or equivalent work experience Proven ability drafting service blueprints, journey mapping, and creating compelling storyboards that address direct and indirect experiences for a diverse customer base Demonstrated experience in inclusive design, accessibility guidelines, and assistive technology, ensuring products and services cater to all users’ needs Proficient knowledge of user experience design principles and the ability to apply them to projects of moderate scope, spanning across multiple products or disciplines Prior experience in performing iterative design, storyboarding, and information architecture, with a track record of delivering innovative and customer-centric solutions Strong facilitation skills and experience employing a variety of methods and techniques to run complex design-led workshops Has experience in synthesizing business thinking into user-centered design opportunities

Preferred qualifications, capabilities, and skills

Experience working in omnichannel service design delivery and experimentation. Illustration or storyboarding skills

  • Senior Packaging Designer 2024

    15 hours ago

    Brooklyn, New York, United States The Fesco Group Full time

    FESCO Packaging Design: Senior Packaging DesignerFor the past six decades, The FESCO Group has become is a top international manufacturer of consumer electronics with over 3,000 products and 15 leading brands... including Car & Driver, Perry Ellis, RCA, Epilady and Coby Audio.As a Senior Packaging Designer, you will have the opportunity to work alongside our...

  • Designer, Senior Motion

    1 month ago

    Brooklyn, United States teamworkonline Full time

      BSE Global (“BSE”) is a multifaceted sports and entertainment business that brings people together to experience music, sports, and culture through our teams and venue. Through these experiences and in our workplace, we strive to elevate our business, grow our fan base, and cultivate a community anchored in belonging and inclusion in every...

  • Designer, Senior Motion

    1 month ago

    Brooklyn, New York, United States teamworkonline Full time

    BSE Global ("BSE") is a multifaceted sports and entertainment business that brings people together to experience music, sports, and culture through our teams and venue. Through these experiences and in our workplace, we strive to elevate our business, grow our fan base, and cultivate a community anchored in belonging and inclusion in every aspect, on and off...

  • Senior Associate Director

    2 weeks ago

    Brooklyn, United States One Brooklyn Health, Inc. Full time

    Manage specialists in their field of expertise in a clinical unit. Assist more senior manager in the development of policies, protocols and ensuring regulatory and hospital procedure compliance. Provides coaching and counseling to the staff, and may Director, Associate, Senior, Technology, Healthcare

  • Senior Sales Associate

    4 weeks ago

    Brooklyn, United States Salvation Army - ARC Full time

    Job DescriptionJob DescriptionWe are seeking a Senior Sales Associate to join our team! You will resolve customer questions and offer solutions to drive company revenue.Responsibilities:Present and sell company products and services to new and existing customersProspect and contact potential customersReach agreed upon sales targets by the deadlineResolve...

  • MWBE Coordinator, Senior Staff Associate

    3 hours ago

    Brooklyn, United States SUNY Downstate Medical Center Full time

    The Department of Contracts and Procurement at SUNY Downstate Health Sciences University is seeking a full-time MWBE Coordinator, Senior Staff Associate. The MWBE Coordinator will be responsible for executing a robust and equitable MWBE & SDVOB progr Coordinator, Staff, Senior, Associate, Contracts, Procurement, Technology, Education

  • Senior UI Designer

    7 days ago

    Brooklyn, United States ASRC Federal Holding Company Full time

    ASRC Federal Technical Services is seeking a Software User Interface Designer to join our team that supports the Federal Aviation Administration in Egg Harbor Township, NJ. This role will make an impact by meeting the future needs of our FAA customer that includes securing data across networks in the enterprise. Job Functions Up-to-date with the latest UI...

  • Senior Associate- Strategic Execution

    1 day ago

    Brooklyn, United States JPMorgan Chase Full time

    Job Description The Strategy and Execution team is responsible for defining and articulating the CDO vision and strategy, and executing on strategic initiatives to deliver on the CDO roadmap. The team leads strategic projects that enable Lines of Businesses and Corporate Functions with the tools and solutions to achieve AI-ready data, and effectively and...

  • Service Associate

    2 weeks ago

    Brooklyn, United States The Hertz Corporation Full time

    If you're looking for the benefits of joining an industry leader, with a high-charged, energy-filled environment, then you can stop looking, because you have found what you're looking for in the Utility Worker position at our Hertz Local Edition loca Associate, Service, Retail, Automotive

  • Senior Manager, Event Services

    2 weeks ago

    Brooklyn, United States ASM Global Full time

    Position Title: Senior Manager, Event Services Department: Event Services Reports to: Director, Event Services FLSA Status: Exempt / Full-Time Salary Union Code: Non-Union Minimum Pay Rate: $95,000 Maximum Pay Rate: $102,000 Congratulations on taking your first step towards embarking on a new adventure at Barclays Center!At Barclays Center, our focus is YOU!...

  • Associate Director of Career Services

    6 days ago

    Brooklyn, United States Touro University New York Full time

    Overview: The Associate Director of Career Services serves as the primary administrator of career services, technology systems, and provides leadership and assistance in web-based technology, data collection, management, and reporting. This role offers individual career counseling, internship, and job-search advising to students and alumni, develops and...

  • Loss Prevention Customer Service Associate

    1 month ago

    Brooklyn, New York, United States TJ Maxx Full time

    Style is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find. From designers straight off the runway to statement jewelry, we offer exciting surprises that make the everyday a little more fun. Same with working here. Our environment is ever-changing, yet always...

  • Sr. Packaging Designer

    1 month ago

    Brooklyn, United States The Fesco Group Full time

    FESCO Packaging Design: Senior Packaging DesignerFor the past six decades, The FESCO Group has become is a top international manufacturer of consumer electronics with over 3,000 products and 15 leading brands... including Car & Driver, Perry Ellis, RCA, Epilady and Coby Audio.As a Senior Packaging Designer, you will have the opportunity to work alongside our...

  • Sr. Packaging Designer

    1 week ago

    Brooklyn, United States The Fesco Group Full time

    FESCO Packaging Design: Senior Packaging DesignerFor the past six decades, The FESCO Group has become is a top international manufacturer of consumer electronics with over 3,000 products and 15 leading brands... including Car & Driver, Perry Ellis, RCA, Epilady and Coby Audio.As a Senior Packaging Designer, you will have the opportunity to work alongside our...

  • Sr. Packaging Designer

    5 days ago

    Brooklyn, United States The Fesco Group Full time

    FESCO Packaging Design: Senior Packaging DesignerFor the past six decades, The FESCO Group has become is a top international manufacturer of consumer electronics with over 3,000 products and 15 leading brands... including Car & Driver, Perry Ellis, RCA, Epilady and Coby Audio.As a Senior Packaging Designer, you will have the opportunity to work alongside our...

  • LP Customer Service Associate II

    4 hours ago

    Brooklyn, United States TJX Companies, Inc. Full time

    Style is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find. From designers straight off the runway to statement jewelry, we offer exciting surprises that make the everyday a little more fun. Same with working here. Our environment is ever-changing, yet always...

  • Sales and Service Associate

    4 days ago

    Brooklyn, United States Popular Community Bank Full time

    **Date**:May 17, 2024**Location**:Brooklyn, NY, US, 11216**Company**:Popular**Workplace Type**:On-siteSales and Service Associate - At** Popular, **we offer a wide variety of services and financial solutions to serve our communities in Puerto Rico, United States & Virgin Islands. As employees, we are dedicated to making our customers dreams come true by...

  • Facilities Services Assistant

    4 weeks ago

    Brooklyn, United States National Park Service Full time

    Summary Pay updated to reflect all locations under New York, NY pay table GS-6 step 1 $51,829 to GS-6 step 10 $67,379 GS-7 step 1 $57,594 to GS-7 step 10 $74,874 Open to the first 50 applicants or until 3/25/2024 whichever comes first. All applications submitted by 11:59 (EST) on the closing day will receive consideration. Duties This position is...

  • Sales and Service Associate

    4 days ago

    Brooklyn, United States Popular Bank Full time

    Date: May 17, 2024- Location: Brooklyn, NY, US, 11216- Company: Popular- Workplace Type: On-site**Sales and Service Associate**: At** Popular, **we offer a wide variety of services and financial solutions to serve our communities in Puerto Rico, United States & Virgin Islands. As employees, we are dedicated to making our customers dreams come true by...

  • Junior Package Designer

    4 days ago

    Brooklyn, United States RMJ Group Full time

    In this role, you should be highly creative and have a sharp eye for details. Your goal will be to create impactful designs that capture and promote our company vision as well as brand identity. Experience with production packaging and working with die lines is a must! Photography experience can help. **Responsibilities** - Coordinate with factories...