Vice President Experience Design

3 weeks ago


Brooklyn, United States JPMorgan Chase & Co Full time

**JOB DESCRIPTION**
Shape the future of user experience with strategic design initiatives that blend business needs and user insights.

**Job responsibilities**
- Develop and execute design/research strategies for complex projects and ensure alignment with business objectives and user needs across multiple product areas
- Diagram service flows and product features, design wireframes, and prototype interactions for key touchpoints as you lead end-to-end design initiatives within a specific domain.
- Role-model the adoption of inclusive design practices and accessibility guidelines, mentor junior designers and foster a culture of diversity and inclusion
- Collaborate with cross-functional teams to integrate user experience design into the product development processes and ensure seamless and customer-centric solutions
- Analyze market trends, gather feedback from user research, and learn from data insights to inform design decisions and optimize user experiences across various platforms and channels

**Required qualifications, capabilities, and skills**
- 5+ years of experience or equivalent expertise in user experience design or similar roles
- Demonstrated ability to create visual representations of user journeys, such as storyboarding, wireframes, and prototypes
- Demonstrated experience in inclusive design and accessibility guidelines, with the ability to incorporate diverse perspectives and abilities into design solutions
- Proven ability to develop experiences that meet or exceed the initial proposal of a product or experience, including the development of transformational innovation strategies and the creation of 'north star' representations to drive customer-centric decision-making
- Advanced technical literacy, including an advanced understanding of client-side technologies, APIs, microservices, and the components of the technology stack, as well as their impact on user experience

**Preferred qualifications, capabilities, and skills**
- Proven ability to collaborate cross-functionally and influence outcomes in a large organization
- Passionate about building design frameworks that scale across customer segments
- Experience or familiarity with service design, including service blueprinting
- Expertise building and facilitating discovery and design workshops Strong project management skills

**ABOUT US**
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

**ABOUT THE TEAM**

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.



  • Brooklyn, United States Next Step Systems Full time

    Vice President of Technology, Brooklyn, NY We are seeking a Vice President of Technology. This position requires heavy ERP experience including ERP Packages, ERP Solutions, Legacy ERP and ERP implementations. This position is Hybrid and will require Onsite and Remote work in Brooklyn, NY. Vice President of Technology Responsibilities: - Responsible for...


  • Brooklyn, United States Clinical Management Consultants Full time

    A leading acute care hospital located in New York City is now seeking an experienced Vice President Physician Network to join their award-winning healthcare team. This acute care facility is home to nearly 500 inpatient beds and serves as a prominent Vice President, Physician, Network, President, Healthcare, Staffing


  • Brooklyn, United States Osborne Association Inc Full time

    Description: The Osborne Association serves individuals, families, and communities affected by the criminal justice system. Through our programs, we offer opportunities for people to heal from and repair harm, restore their lives, and thrive. We challenge systems rooted in racism and retribution and fight for policies and practices that promote true safety,...

  • Control Manager

    7 days ago


    Brooklyn, United States JPMorgan Chase & Co. Full time

    ? The Control Management team maintains a strong and consistent control environment through a joint accountability model that aligns managers with each function and region to mitigate operational risk. The team focuses on four areas: Control Design & Vice President, Manager, Controls Manager, President, Service, Management, Banking


  • Brooklyn, United States JPMorgan Chase & Co Full time

    **JOB DESCRIPTION** Shape the future of user experience with strategic design initiatives that blend business needs and user insights. **Job responsibilities** - Develop and execute design/research strategies for complex projects and ensure alignment with business objectives and user needs across multiple product areas - Diagram service flows and product...


  • Brooklyn Park, Minnesota, United States CPS Solutions, LLC Full time

    National Vice President, SalesCPS Solutions, CorporateRemote / Home-BasedAs a CPS Solutions National Vice President, Sales you will perform nationwide business development (sales) activities for CPS Supply Chain and Rehabilitation Solution Services to include but not limited to prospecting for new business, developing strategic relationships with C-Suite...


  • Brooklyn, United States Maimonides Medical Center Full time

    **Vice President of Workforce Management & Employee Services** **THE BEST CAREERS. RIGHT HERE** **MAIMONIDES: TOP TEN IN THE U.S. FOR CLINICAL OUTCOMES** We’re Maimonides Health, Brooklyn’s largest healthcare system, serving over 250,000 patients each year through the system’s 3 hospitals, 1800 physicians, more than 80 community-based practices and...


  • Brooklyn, United States Golden Nugget Hotels & Casinos Full time

    Overview: Vice President of Slot Operations oversees the strategic management and efficient functioning of all aspects related to slot machines within the casino. This role is responsible for optimizing slot floor payout, maximizing revenue, ensuring regulatory compliance and implementing strategies that will attract and retain customers....


  • Brooklyn, United States Graham Windham Full time $160,000

    Associate Vice President, Individual Major Gifts.The Associate Vice President of Individual Major Gifts is responsible for executing a major gift fundraising strategy that supports both current-use and strategic growth fundraising objectives while integrating planned giving and annual support strategies. The successful candidate will have experience securing...


  • Brooklyn, United States JPMorgan Chase & Co Full time

    **JOB DESCRIPTION** The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The Global Corporate Finance Operations (GCFO) team is a multi-functional global organization providing essential support services and solutions to the Investment Banking division of J.P. Morgan. The Market...

  • Vice President

    6 days ago


    Brooklyn, United States JPMorgan Chase Full time

    Job Description The Card Customer Experience team identifies and drives strategic, high impact initiatives that deliver great experiences customers love, and help to achieve industry leading customer satisfaction as measured by Net Promoter Score.As the Vice President - Card Customer Experience Program Manager you will work cross-functionally to create and...


  • Brooklyn, United States JPMorgan Chase Full time

    Job Description The Strategy and Execution team is responsible for defining and articulating the CDO vision and strategy, and executing on strategic initiatives to deliver on the CDO roadmap. The team leads strategic projects that enable Lines of Businesses and Corporate Functions with the tools and solutions to achieve AI-ready data, and effectively and...


  • Brooklyn, United States JPMorgan Chase & Co Full time

    **JOB DESCRIPTION** Champion cutting-edge service design to shape customer experiences and influence strategic initiatives in a leading financial institution. Lead cross-functional teams to deliver excellence in service design. **Job responsibilities** - Develop and implement a comprehensive service strategy to focus on direct and indirect experiences and...


  • Brooklyn, United States JPMorgan Chase Full time

    Job Description The J.P. Morgan Chase Private Bank events team is seeking a Senior Event Planner for the NY & East Region playing a key role in event strategy for the market, bringing creative ideas, event concept ideation, suggested venues and proposed content to the market with considerable thought to strategic execution. The position demands interaction...


  • Brooklyn, United States SUNY Downstate Medical Center Full time

    The Department of Student Affairs at SUNY Downstate Health Sciences University is seeking a full-time Director of Accessibility Resources & Services, Sr. Staff Associate. Reporting to the Assistant Vice President for Student Affairs (AVPSA), the Dire Director, Staff, Associate, Leadership, Vice President, Service

  • Secretary

    4 weeks ago


    Brooklyn, United States Constructive Partnerships Unlimited Full time

    **Job Brief** The primary responsibility of the Residential Borough Secretary is that she/he serves as the Borough Secretary, and maintains borough records, including payroll, regulatory documentation, schedules, and other pertinent information as assigned. Maintains records and files, compiles and prepares information for the various sites, and types and...


  • Brooklyn, United States JPMorgan Chase Full time

    Job Description The Consumer Bank Engagement Marketing team is responsible for developing customer engagement strategies throughout the customer lifecycle. We partner with cross-functional teams to welcome new customers to Chase and create and grow long-term customer relationships. As a Marketing Manager Engagement Marketing, Student & Young Adult Vice...


  • Brooklyn, United States Long Island University Full time

    Vice Dean of Academic Affairs Basic functions and scope of responsibilities: Working alongside the Dean, the Vice Dean for Academic Affairs serves as an academic and professional leader, providing oversight of all academic matters. The Vice Dean will represent the College of Pharmacy at local, regional, and national meetings and organizations, and...


  • Brooklyn, United States CAMBA, Inc. Full time

    Ensure that newly admitted clients receive social service intake with 48 hours of assignment to case manager. Monitor and track client intakes and move-outs utilizing DHS rosters to update the Kensington master roster daily. Oversee all ACS cases and Director, Social Services, Family, Programmatic, Vice President, Staff, Healthcare


  • Brooklyn, United States JPMorgan Chase & Co Full time

    **JOB DESCRIPTION** As an Experience Design Executive Director in Digital Customer Experience, you will spearhead a team of talented professionals to conceptualize, structure, and detail our offerings within the broader user journey landscape. Leveraging your expertise in experience design principles, devise and enact innovative policies and processes that...