Operations Associate, People

4 weeks ago


Chicago, United States Morningstar Full time

About the Role:
We believe that people are our most important asset. Our people-through their creativity, talent, and willingness to learn-are essential to the success of our company. As an Operations Associate, you'll provide a great service experience to employees and managers needing assistance from People & Culture (Human Resources); and to make other People & Culture professionals more productive by supporting their projects and day-to-day process tasks. This position is based in our Chicago office.
Responsibilities:

  • Serve as the front-line support for People & Culture-related questions and inquiries from employees and managers. Research and craft complete and accurate responses to their questions and within defined SLAs Escalate more complex situations to other People & Culture domain experts, business partners and Workday team as appropriate.


  • Identify, implement, and continually improve the internal customer service processes, procedures, and infrastructure necessary to enable a global People & Culture "help desk" capability and deliver a first-class customer experience.


  • Lead and successfully execute projects on behalf of, or in partnership with, other People & Culture team members in areas such as analytics, process improvements, transformation, program enhancements or new program launches, organizational change, information management, HRIS, and communications.


  • Establish and promote a learning culture and dynamic that continuously cross-trains and transfers knowledge between team members.


  • Proactively seek out opportunities to develop professionally and improve team/department effectiveness (i.e., do not wait to be invited)


  • Contribute to a great work environment within the AskHR team and beyond.


Qualifications:

  • A minimum of a bachelor's degree or its equivalent.


  • 1-2 years of professional experience and a proven track record in People & Culture or in a service, project management, or analytic function.


  • Desire to learn about the People & Culture function and the domains within.


  • Proven ability to learn quickly, behave professionally, and proactively take responsibility.


  • Ability to work collaboratively or on an independent basis.


  • Demonstration of a high level of discretion and candor relating to sensitive or confidential information.


  • Strong analytical skills and the ability to solve problems on a strategic level.


  • Excellent communication skills and high emotional intelligence.


Morningstar's hybrid work environment gives you the opportunity to work remotely and collaborate in-person each week. We've found that we're at our best when we're purposely together on a regular basis, at least three days each week. A range of other benefits are also available to enhance flexibility as needs change. No matter where you are, you'll have tools and resources to engage meaningfully with your global colleagues.



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