Operations Associate, People
1 month ago
**About the Role**:
We believe that people are our most important asset. Our people—through their creativity, talent, and willingness to learn—are essential to the success of our company. As an Operations Associate, you'll provide a great service experience to employees and managers needing assistance from People & Culture (Human Resources); and to make other People & Culture professionals more productive by supporting their projects and day-to-day process tasks. This position is based in our Chicago office.
**Responsibilities**:
- Serve as the front-line support for People & Culture-related questions and inquiries from employees and managers. Research and craft complete and accurate responses to their questions and within defined SLAs Escalate more complex situations to other People & Culture domain experts, business partners and Workday team as appropriate.
- Identify, implement, and continually improve the internal customer service processes, procedures, and infrastructure necessary to enable a global People & Culture “help desk” capability and deliver a first-class customer experience.
- Lead and successfully execute projects on behalf of, or in partnership with, other People & Culture team members in areas such as analytics, process improvements, transformation, program enhancements or new program launches, organizational change, information management, HRIS, and communications.
- Establish and promote a learning culture and dynamic that continuously cross-trains and transfers knowledge between team members.
- Proactively seek out opportunities to develop professionally and improve team/department effectiveness (i.e., do not wait to be invited)
- Contribute to a great work environment within the AskHR team and beyond.
**Qualifications**:
- A minimum of a bachelor's degree or its equivalent.
- 1-2 years of professional experience and a proven track record in People & Culture or in a service, project management, or analytic function.
- Desire to learn about the People & Culture function and the domains within.
- Proven ability to learn quickly, behave professionally, and proactively take responsibility.
- Ability to work collaboratively or on an independent basis.
- Demonstration of a high level of discretion and candor relating to sensitive or confidential information.
- Strong analytical skills and the ability to solve problems on a strategic level.
- Excellent communication skills and high emotional intelligence.
Morningstar’s hybrid work environment gives you the opportunity to work remotely and collaborate in-person each week. We’ve found that we’re at our best when we’re purposely together on a regular basis, at least three days each week. A range of other benefits are also available to enhance flexibility as needs change. No matter where you are, you’ll have tools and resources to engage meaningfully with your global colleagues.
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