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HR Specialist, Associate Care
4 months ago
We inspire purpose-filled living that brings joy to the modern home. With a team of more than 8,000 associates spanning 130 store and distribution locations across the U.S. and Canada, we achieve together, drive results and innovate to inspire. Drawn together by a shared passion for our customers and a spirit of fun, we deliver high-quality home furnishings that are expertly designed, responsibly sourced and bring beauty and function to people’s homes. From the day we opened our first store in Chicago in 1962 to the digital innovations that engage millions of customers today, our iconic brand is over 60 years in the making—and our story is still unfolding.
We’re here for it. We think you should be too. We’re looking for a driven professional with an inclusive mindset to join our team as an Associate Care Specialist.
The Associate Care Specialist will deliver exceptional customer service while providing support and guidance to associates and leaders with HR issues and questions. They will work closely with key partners across the HR team to optimize efficiency, ensure consistency and enhance the associate experience while supporting the Company’s Purpose and Values, and Core Beliefs.
This is a 3 day/week hybrid position based out of our Northbrook, IL Headquarters Office.
A day in the life as an Associate Care Specialist…
What you’ll bring to the table…
Commitment to exceptional customer service and follow throughStrong time management and organizational skills with the ability to be flexible and exercise a sense of urgency and prioritizationIndependent and critical thinking, with the ability to find opportunities in times of uncertainty and ambiguityExperience, ability, and comfort to work effectively with all levels of the organizationStrong collaboration skillsEffective communicator with strong verbal and written communication skillsDemonstrated history of working on multiple projects in a demanding environmentProven ability to work both independently as well as in a teamAbility to quickly build relationships and trust with associates and maintain confidentialityWe’d love to hear from you if you have…
Bachelor’s degree in Business or HR-related discipline preferredBilingual - Spanish fluency (speaking and writing) required1 year of HR related or HR Internship experienceExperience working in a customer service related industry or contact center environment preferredExperience researching, analyzing and problem solving in a fast paced environmentHRIS experience (Workday) a plusCase management experience preferred#li-hybrid