Banquet Captain

1 month ago

Dallas, United States DoubleTree by Hilton Hotel Dallas Near the Galleria Full time

*If interested, please submit application directly at DoubleTree Dallas Galleria Careers (dtgalleria.com)*

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.

• Integrity - We do the right thing, all the time.

• Leadership - We're leaders in our industry and in our communities.

• Teamwork - We're team players in everything we do.

• Ownership - We're the owners of our actions and decisions.

• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality

• Productivity

• Dependability

• Customer Focus

•Adaptability

BASIC PURPOSE: The Banquet Captain is responsible for ensuring the overall satisfaction for event and meeting guests. The Banquet Captain oversees a team of banquet set-up and servers, serves food and beverages to banquet guests and takes food and beverage orders when there are not enough servers present.

ESSENTIAL FUNCTIONS:

Lead, supervise and participate in set-up to include; moving/setting tables and chairs, buffet set-up, bar set-up, preparation of condiments, labeling of stations, anticipating beverage needs, etc.

Assist F&B Director/Banquet Manager in administrative and personnel related matters, including; scheduling, time clock reviews, overtime, performance, discipline, investigations, training and development, etc.

Read and interpret Banquet Event Orders (BEOs) and follow instructions from Banquet Manager

Facilitate and lead departmental meetings such as pre-meal and post-meal briefings

Possess a deep understanding of each event and function as the point of contact for that detail

Establish the Order of Service and follow service standards as directed.

Maintain event timing to ensure service occurs properly and in a timely manner

Assign service stations to banquet servers, anticipating good, balanced working teams

Ensure all assigned side-work and pre-work needed for future events is completed before leaving

Supervise and inspect the clean up after all functions including; floors, dishes, equipment and supplies have been properly cleaned and stored as appropriate

Other duties as assigned

Knowledge and Skills:

Strong leadership skills and proven teamwork.

Projects professional image that inspires trust and confidence.

Must be flexible regarding scheduling based on business demands.

Ability to become Food Handler and TABC certified within 30 days of start.

Ability to frequently walk, stand, bend, stoop, squat, kneel and twist throughout shift.

Ability to lift, push, and pull 30 lbs. regularly.

Ability to operate basic office equipment such as computer, copier, telephone, etc.

Ability to communicate with guests and team.

Ability to work a flexible schedule based on business needs with limited notice. This includes weekends, weekdays, evenings, and holidays.

 DoubleTree Dallas Near the Galleria is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

Source: Hospitality Online

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