Valet Attendant

Hewing Hotel

VALET ATTENDANT
Reports to the Guest Services Manager
 
WHO WE ARE
Hotels done differently. It’s not just a slogan or catchphrase, it is who we are in everything we do. We believe in the power of People, Place and Character; ensuring our properties are a place where individuals are valued and celebrated as a tribute to the neighborhoods and the people of the communities in which we operate; elevating our associates’ pride in who they are, where they live and who we serve.  
 
Hewing Hotel is in Minneapolis’ vibrant North Loop neighborhood, more commonly known as the Warehouse District, joining cultural stalwarts Traffic Zone Center for Visual Arts and Target Field, home to baseball’s Minnesota Twins. With easy access to all interstates as well as Minneapolis’ Metro Transit Blue Line and Northstar Commuter Rail, The Hewing sits at the literal crossroads of the Twin Cities.
 
While Minneapolis presents a plethora of hospitality options, none tap into the local culture to create importance and significance beyond the business traveler. The Hewing occupies the historic Jackson Building, originally built in 1897, at the gateway to the Warehouse District, immediately tying it to local culture like no other competitor.
 
Since its founding, Aparium has grown into a new kind of hotel brand, one that ventures off the beaten path, both geographically and philosophically. It is a sophisticated hotel brand known for its singular ability to combine the business acumen of large hospitality companies with the charm of boutique hotels, bringing the disparate forces together in bustling, smaller markets.
 
WHO YOU ARE
You are a friendly high energy person by nature. You are someone who would gladly take working outdoors over an office job, in any season. You are genuine, yet polished, and get satisfaction from exceeding someone's expectations. You relish the opportunity to be part of the distinctive soul of a unique hotel, where your creativity and passion are appreciated, supported, and expected.
 
THE ROLE
The Valet Attendant role is more than moving cars to and from the hotel, At Hewing Hotel, the Valet Attendant is the swiss army knife of service and the gatekeeper of the first impression.  Whether or not a guest opts to use valet, the Valet Attendant sets the tone for the guest experience, opening doors with a smile, offering to assist with luggage and sharing local attraction recommendations to guests in the lobby. The Valet Attendant balances an innate sense of urgency with conscientious care and attention, leaving the guest with a feeling of confidence knowing they've left their vehicle in good hands. This role merges the best of a concierge, a bellman, a driver and a sprinter, to provide each guest with a first-class experience.
 
WHAT YOU WILL DO
• Provide valet parking services to safely and efficiently transport guest vehicles to designated parking areas  
• Demonstrate a caring understanding of guest service needs, exceeding guest expectations by looking for opportunities to add a special touch 
• Warmly greet guests who arrive to the hotel by opening their car door and welcoming them to the hotel
• Carefully unload guest luggage from vehicles 
• Demonstrate a keen attention to detail, accurately processing tickets and auditing throughout the shift to ensure a seamless guest experience
• Interact with guests in the lobby, demonstrating sincere hospitality 
• Take pride in ensuring that the front drive and entrance is kept clean and inviting, reflecting a genuine care for a positive first impression
• Accurately handle payment transactions and cash drops
• Recognize and engage positively with repeat guests 
• Demonstrate the ability to work well unsupervised  
• Operate in fluid communication with the Guest Services team and other departments in the hotel to ensure a smooth guest experience
• Maintain a positive working relationship with other associates, promoting teamwork and fostering a harmonious work climate 
• Assist with responsibilities and duties in other departments as assigned by management 
 
WHAT YOU WILL NEED
• Good reading, writing and oral proficiency in the English language for engaging with guests and report writing
• A current valid driver’s license 
• An ability to drive cars, trucks, SUV's, with the ability to drive a manual transmission being preferred
• A minimum of one year of experience in a guest services environment is preferred
• Knowledge of the local area to provide directions and recommendations is preferred
• An ability to work varying schedules, likely to include nights and/or weekends, to reflect the business needs of the hotel
• Ability to work outside consistently during all Minnesota weather extremes 
• Ability to stand, walk and/or run during 100% of the shift with the exception of driving 
• Lift/carry up to 70 lbs frequently
• Ability to push/pull up to 150 lbs on a luggage cart, up to the length of a full city block, including a slight incline into the hotel
• Ability to bend/kneel up to 50% of a shift 
 
As an Equal Opportunity Employer, Aparium Hospitality Services celebrates diversity and is committed to creating an equitable and inclusive environment, and sense of belonging for all employees.  We do not discriminate and believe every individual should be proud of who they are, where they come from and take pride in who we serve.
 

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