Field Service Technician

3 weeks ago

Salem, United States Munters Full time
Data Center Field Service Technician

JOB SUMMARY:

Data Center Service Technicians travel to customer sites to start up, commission and safely troubleshoot and repair Data Center equipment. This position requires the ability to work independently, and candidates should have strong diagnostic and troubleshooting skills. Requires some ability to manage the projects while onsite for start-up commissioning and coordination of other trades and services.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
  • Perform factory start-up, commissioning, warranty and billable service on Munters Data Center equipment and systems.
  • Maintain and protect Munters equipment and property.
  • Respond in a timely manner to all requests for service from customers or management.
  • Provide customer training on Munters equipment.
  • Provide technical feedback on equipment through use of detailed field service reports.
  • Understand that Field Service's major role is one of instant response to customers' needs and focus as a part of a team to make us available at all times to our customer needs, urgent or otherwise.

COMPETENCIES:
  • 5+ years of experience and extensive knowledge in Mechanical field specifically the HVAC field.
  • Extensive knowledge in electrical troubleshooting, able to diagnose electrical issues with proficiency and record data.
  • Knowledge of all safety procedures and requirements and has training in Arc flash, lock out tag out and other safety requirements. Understands and know how to utilize all PPE associated with electrical safety.
  • Extensive refrigeration knowledge. Understands how to pressure test, evacuate, and charge systems without assistance. Understands the refrigeration system concepts and able to fully troubleshoot and diagnose refrigeration problems. Proficient in brazing and soldering. Holds a universal refrigeration card.
  • Extensive knowledge in Controls, has experience with troubleshooting, programming, or downloading to controls systems. Understands PLC's and how to work with all types of platforms. Knows how to access information from PLC's and be able to adjust. Able to connect to a PLC with a computer to communicate and make changes.
  • (Optional) State Licensed Master HVAC mechanic. This requires years of experience, training and testing along with experience working under other experienced professionals to achieve.
  • Strong written and verbal communications skills
  • Self-Motivated, with the ability to work independently.
  • Ability to communicate well with other site personnel as well as Sales PM, Service Manager and Technical Support personnel.

JOB QUALIFICATIONS:
  • High Diploma or equivalent. Trade School desired.
  • Ability to pass Background and checks required for site access.
  • Ability to travel extensively, up to 80%

PHYSICAL REQUIREMENTS:
  • Heavy Work: Exerting up to 75 pounds of force occasionally and/or up to 20 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.
  • Climbing, stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting
  • The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data, viewing computer terminal, expansive reading, etc.

WORK CONDITIONS:
  • Must wear personal protective equipment such as safety glasses, safety boots, hard hats, and hearing protection where the company requires.
  • Ability to travel and be away from home for several days at a time.
  • Willingness to take "On-call" duties as required.
  • Willingness to occasionally work weekends and/or holidays.
  • Willingness to work outdoors in all types of weather conditions.
  • Willingness and ability to work 6 feet or more above the ground as required.

Munters Corporation is an Equal Opportunity Employer Minority/Female/Veteran/Disabled

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