Field Service Engineer

3 months ago

Novi, United States Komatsu Full time

Komatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximizing value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance. Komatsu supports a myriad of markets, including housing, infrastructure, water, pipeline, minerals, automobile, aerospace, electronics and medical, through its many brands and subsidiaries, including TimberPro, Joy, P&H, Montabert, Modular Mining Systems, Hensley Industries, NTC, and Gigaphoton.

Job Overview

Position includes: Providing Technical Support to LSPD Customers, Travel to Customer's Location to repair or Modify Komatsu Stamping Equipment. Improve Service sales and parts sales through Customer Contact.


This position will require traveling 75~85% of the time. Travels will include: USA, Canada, and Mexico. Possibly Japan.
This position will require working 80% of weekends.

Key Job Responsibilities
  • Travel to the customer's Location and repair their Komatsu Stamping Press. If necessary, supervise the repair using sub-contractors and/or Customers maintenance people
  • Calculate and prepare accurate quotations for Service to Customers. This includes contacting Sub-Contractors and preparing their estimate into our quote for service
  • Provide Warranty Service and Support
  • Contact Customers on a regular basis for Customer relationships. Promote Service and Parts sales
  • Communicate with Komatsu Japan. Speaking and writing Japanese is an added benefit for this position. It is not a requirement.
  • To Provide Technical phone support. Supply the Customer with viable Product information to repair their equipment
  • Coordinate new press installations
Qualifications/Requirements

EDUCATION and/or EXPERIENCE:

  • Associate degree with emphasis in Mechanical Engineering.
  • Electrical Engineering Background is plus.
  • 5~7 Years' experience in Stamping Presses Maintenance

LANGUAGE SKILLS:

  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; ability to write routine reports and correspondence; Able to read Assembly and Individual Blueprints
  • Ability to Speak and Write Japanese is preferred.

MATHEMATICAL SKILLS:

  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.

REASONING ABILITY:

  • Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

ABILITY TO UNDERSTAND TECHNICAL DRAWINGS/DIAGRAMS:

  • Ability to understand mechanical, electrical, hydraulic and pneumatic drawings/diagrams.

Computer Skills:

  • Solid understanding of PC and common Windows applications. (Word, Excel, Access, Project) Interest and ability to learn other software programs used within KAILLC and KAC.

PHYSICAL DEMANDS:

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job: stand, sit, walk, sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch or crawl; talk, hear, taste or smell. While performing the duties of this job, the employee may need to exert force or lift anywhere from 10-50 lbs. This job does not have special vision requirements.
Additional Information

Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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