Robotics Field Service Specialist
3 weeks ago
Job Title: Robotics Field Service Engineer
Job Summary:
We are seeking a highly skilled Robotics Field Service Engineer to join our team. As a Robotics Field Service Engineer, you will be responsible for providing technical support and maintenance services to our clients' robotic systems.
Key Responsibilities:
- Provide on-site repair, troubleshooting, and maintenance services for robotic systems
- Manning customer service hotline and responding to customer inquiries
- Diagnose and repair robot systems, and document results for future reference
- Coordinate activities with local manager to ensure customer satisfaction and proper billing
- Communicate with customers to ensure that all expectations are being met
- Return of parts issued for the service call but not purchased by the customer, or defective parts replaced under normal service call or warranty
Requirements and Skills:
- Minimum Associate degree with equivalent technical education and experience
- Fluency in reading, writing, and speaking both English and Spanish
- Minimum of two years automation and/or technical service experience preferred
- Electrical/Mechanical troubleshooting, teardown, and repair experience
- Ability to learn structured text programming language
Travel Requirements:
- Valid driver's license with good driving record
- Valid passport or capability to get a passport
- Willing and able to undertake travel up to 75% of the time throughout US, Canada, and Mexico
Competencies:
- Ability to read and interpret electrical, mechanical prints, and related technical documentation
- Ability to effectively use a PC and Microsoft Office applications
- Programming ability is a plus
- Quality and customer service driven to consistently satisfy internal and external customers
- Good technical writing and communication skills
- Self-motivated, proactive, and resourceful
- Positive, professional attitude
- Customer oriented
- Establishes and maintains effective working relationships based on mutual trust, respect, and cooperation with manager(s), co-workers, customers, and/or vendors
- Reacts quickly and adapts to changes in priorities, circumstances, and direction
- Works effectively with minimal supervision
- Bilingual is a plus (preferred: Spanish)
What We Offer:
We offer a highly competitive compensation and benefits package, an excellent work environment, extensive training, technologically advanced products, and growth potential.
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