Robotics Field Service Specialist

3 weeks ago


Novi, Michigan, United States Stone Recruiting Full time

Job Title: Robotics Field Service Engineer

Job Summary:

We are seeking a highly skilled Robotics Field Service Engineer to join our team. As a Robotics Field Service Engineer, you will be responsible for providing technical support and maintenance services to our clients' robotic systems.

Key Responsibilities:

  • Provide on-site repair, troubleshooting, and maintenance services for robotic systems
  • Manning customer service hotline and responding to customer inquiries
  • Diagnose and repair robot systems, and document results for future reference
  • Coordinate activities with local manager to ensure customer satisfaction and proper billing
  • Communicate with customers to ensure that all expectations are being met
  • Return of parts issued for the service call but not purchased by the customer, or defective parts replaced under normal service call or warranty

Requirements and Skills:

  • Minimum Associate degree with equivalent technical education and experience
  • Fluency in reading, writing, and speaking both English and Spanish
  • Minimum of two years automation and/or technical service experience preferred
  • Electrical/Mechanical troubleshooting, teardown, and repair experience
  • Ability to learn structured text programming language

Travel Requirements:

  • Valid driver's license with good driving record
  • Valid passport or capability to get a passport
  • Willing and able to undertake travel up to 75% of the time throughout US, Canada, and Mexico

Competencies:

  • Ability to read and interpret electrical, mechanical prints, and related technical documentation
  • Ability to effectively use a PC and Microsoft Office applications
  • Programming ability is a plus
  • Quality and customer service driven to consistently satisfy internal and external customers
  • Good technical writing and communication skills
  • Self-motivated, proactive, and resourceful
  • Positive, professional attitude
  • Customer oriented
  • Establishes and maintains effective working relationships based on mutual trust, respect, and cooperation with manager(s), co-workers, customers, and/or vendors
  • Reacts quickly and adapts to changes in priorities, circumstances, and direction
  • Works effectively with minimal supervision
  • Bilingual is a plus (preferred: Spanish)

What We Offer:

We offer a highly competitive compensation and benefits package, an excellent work environment, extensive training, technologically advanced products, and growth potential.



  • Novi, Michigan, United States Stone Recruiting Full time

    Job Title: Robotics Field Service TechnicianWe are seeking a skilled Robotics Field Service Technician to join our team at Stone Recruiting. As a Robotics Field Service Technician, you will be responsible for providing on-site repair, troubleshooting, and maintenance services for our clients' robots.Responsibilities:Provide on-site repair and maintenance...


  • Novi, Michigan, United States Universal-Robots Full time

    Unlock the Power of Automation with Universal RobotsWe are seeking a highly skilled Technical Trainer to join our team in Novi, MI. As a Technical Trainer, you will play a crucial role in training customers on the effective use of our collaborative robots (cobots) to maximize efficiency and productivity.Key Responsibilities:Deliver comprehensive training to...


  • Novi, Michigan, United States Komatsu Full time

    Job SummaryAs a Field Service Engineer - Technical Support Specialist at Komatsu, you will be responsible for providing technical support to customers, traveling to their locations to repair or modify Komatsu stamping equipment, and improving service sales and parts sales through customer contact. This role requires 75-85% travel, including USA, Canada,...


  • Novi, Michigan, United States IPG Photonics Full time

    At IPG Photonics, we are revolutionizing the laser industry with innovative solutions that improve life. As a Laser Applications Specialist, you will work with state-of-the-art laser processing equipment and the latest robotics and machine tool technology.Key Responsibilities:Customer service focused skills; strong professional communications, negotiation,...

  • Service Supervisor

    3 weeks ago


    Novi, Michigan, United States Michigan CAT Full time

    Job SummaryAs a Service Supervisor - Field Service EPG at Michigan CAT, you will be responsible for supervising and coordinating the Field functions for EPG Field Service. This includes identifying customer requirements and expectations, opening jobs, scheduling and managing work flow of the field, coordinating logistical support for tooling, parts and...


  • Novi, Michigan, United States Michigan CAT Full time

    Job SummaryThe Field Service Supervisor - EPG is responsible for supervising and coordinating the Field functions for EPG Field Service at Michigan CAT. This role involves identifying customer requirements and expectations, opening jobs, scheduling and managing work flow of the field, coordinating logistical support for tooling, parts and delivery, and...


  • Novi, Michigan, United States Michigan CAT Full time

    Job SummaryThe Field Service Operations Supervisor is responsible for supervising and coordinating the Field functions for EPG Field Service. This role involves identifying customer requirements and expectations, opening jobs, scheduling and managing work flow of the field, coordinating logistical support for tooling, parts and delivery, and preparing jobs...


  • Novi, Michigan, United States Insight Global Full time

    Job Title: Laser Field Service EngineerInsight Global is seeking a highly skilled Laser Field Service Engineer to join their IMO Division. As a key member of our team, you will be responsible for traveling to customer locations to repair or modify Komatsu/NTC laser equipment and provide technical support to customers.Key Responsibilities:Travel to customer...


  • Novi, Michigan, United States Insight Global Full time

    Job Summary: Insight Global is seeking a skilled Laser Field Service Engineer to join their industrial manufacturing client's IMO Division. The successful candidate will travel to customer locations to repair or modify Komatsu/NTC laser equipment and provide technical support. Key responsibilities include:Key Responsibilities:Travel to customer locations to...


  • Novi, Michigan, United States TREMEC Full time

    The **Senior Equipment Diagnostics Specialist** plays a key role in ensuring the smooth operation of assembly and test equipment at TREMEC. This position requires a high degree of independence and autonomy, with the ability to diagnose and repair complex manufacturing and test equipment.Key Responsibilities:Diagnose and repair a variety of equipment,...


  • Novi, Michigan, United States IPG Photonics Full time

    At IPG Photonics, we're committed to pushing the boundaries of laser technology. As a Laser Applications Engineer, you'll play a key role in helping us achieve this mission.As a member of our team, you'll work with state-of-the-art laser processing equipment, as well as the latest in robotics and machine tool technology. Your hands-on approach and ability to...


  • Novi, Michigan, United States Teradyne Full time

    Job OverviewWe are seeking a skilled Technical Support Engineer to join our team at Teradyne. As a key member of our global technical support team, you will be responsible for providing top-tier technical support to our partners and customers.Key Responsibilities Troubleshoot cutting-edge mobile robots to ensure optimal performance Develop and provide...

  • Applications Engineer

    4 weeks ago


    Novi, Michigan, United States IPG Photonics Full time

    Job DescriptionIPG Photonics is a leading developer and manufacturer of high-performance fiber lasers and amplifiers. We are seeking a skilled Laser Systems Specialist to join our team.The ideal candidate will have a strong background in engineering and experience with laser systems. Responsibilities will include:Setting up and operating robotic and CNC...


  • Novi, Michigan, United States Rohm Semiconductor Full time

    Job SummaryWe are seeking a highly motivated and experienced Field Applications Engineer to join our team at Rohm Semiconductor. As a key member of our sales team, you will be responsible for providing technical support and solutions to our automotive customers.Key ResponsibilitiesDrive semiconductor growth in the automotive segment by identifying and...

  • Payroll Specialist

    3 weeks ago


    Novi, Michigan, United States Branex Group Full time

    Job DescriptionWe are seeking a detail-oriented and experienced Payroll Specialist to manage payroll processes, ensuring accurate and timely payment to employees while adhering to all relevant regulations and policies.Duties:Process payroll for all employees accurately and on time using ADP, Paychex, or similar platforms.Maintain employee records related to...


  • Novi, Michigan, United States IPG Photonics Full time

    Job SummaryWe are seeking a highly motivated and skilled Laser Applications Engineer to join our team at IPG Photonics. As a key member of our team, you will be responsible for setting up and operating state-of-the-art laser processing equipment, as well as the latest in robotics and machine tool technology.Key ResponsibilitiesSet up and operate robotic and...

  • Field Laborer

    4 weeks ago


    Novi, Michigan, United States DSP Constructors Full time

    Job SummaryDSP Constructors is seeking a skilled Field Laborer to join our team. As a Field Laborer, you will play a critical role in supporting our construction projects by performing general duties involving physical labor.Key Responsibilities:Assist craft workers with material, layout, and installation of productsLoad, unload, and identify building...


  • Novi, Michigan, United States BLM GROUP USA CORPORATION Full time

    Job OverviewBLM GROUP USA CORPORATION is seeking a skilled Bender Applications Engineer to join our team. As a key member of our sales and marketing department, you will be responsible for analyzing customer application requirements and selecting the most suitable equipment to meet their needs.The ideal candidate will have a strong understanding of bending...


  • Novi, Michigan, United States Hertz Full time

    Job SummaryHertz Local Edition is seeking a skilled Transportation Specialist to drive our vehicles to various locations while providing exceptional customer service. As a key member of our team, you will be responsible for transporting vehicles from our offices to various locations, as well as picking up and dropping off customers as required.Key...


  • Novi, Michigan, United States Arcadis U.S. Full time

    We are seeking an Environmental Remediation Specialist to join our team at Arcadis U.S. in Novi, MI. This role will involve working alongside Senior Scientists, Project/Program Managers, and Technical Experts on various activities in support of diverse environmental assessment and remediation projects.As part of our Resilience Environment team, you will help...