Field Service Technician
2 weeks ago
Job Title: Field Service Engineer
Location: Detroit/Novi, Michigan region
Reports To: Regional Service Manager
We are seeking a skilled Field Service Engineer to join our team in the Novi/Detroit area in Michigan. As a Field Service Engineer, you will be responsible for installing and maintaining industrial equipment at customer facilities, providing technical support and troubleshooting, and ensuring that all service documentation is accurate and complete.
Key Responsibilities:
- Installation of equipment at customer facilities to ensure full functionality according to EOS specifications.
- Provide on-site technical assistance to help troubleshoot and repair equipment.
- Provide Technical Support remotely for EOS customer install base.
- Perform Preventive Maintenance procedures within the scheduled time.
- Complete and submit all service documentation accurately and completely following EOS procedures and guidelines.
- Cooperate in projects such as training, documentation, and exhibition installations.
- Work closely with 2nd Level Support to ensure local install base is maintained to company standards.
- Communicate and maintain service records and field service reports.
- Manage EOS service tools and spare parts inventory to ensure accurate inventory of assigned company assets.
- Some travel to support training and field service/technical support work.
Requirements:
- Certified technician or skilled worker in electrical engineering technology.
- Two-to three-years of experience in servicing industrial equipment.
- Capable of data preparation for additive manufacturing using MAGICS and/or SolidWorks preferred.
- Demonstrated product knowledge on industrial lasers and axis motion systems is a plus.
- Bilingual- English and German is a plus.
- Skilled in using written, oral, schematic and diagram engineering instructions.
- Service standards: Account ownership and customer satisfaction.
- Computer knowledge (PC-configuration, MS-Windows, Network knowledge, MS-Office).
- Ability to work independently and cope with pressure.
- Team oriented; flexibility and adaptability.
- Cost-consciousness.
- Professional appearance, great communication skills and professional conduct a must.
- Willingness to travel extensively.
- International travel required on an annual basis.
- Valid driver's license and passport, and ability to rent a car.
About EOS:
EOS is a world market leader for industrial 3D printing, with over 1000 employees from about 60 nationalities. We work globally networked and prefer to think outside the box. We believe in creating a better world for everyone and are looking for people who want to shape the future with us.
Our Vision:
Accelerating the world's transition to Responsible Manufacturing.
Our Values:
Empathy, Respect, Fairness, and Inclusion.
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