Manager, Client Lead

REACH YOUR POTENTIAL | COLLABORATE WITH AMAZING PEOPLE | MAKE CHANGE HAPPEN

Do you have the skills, passion, and commitment to transform our Hospitality & Travel clients for the better? Are you ready to be a changemaker? If so, join us. North Highland is the world’s leading change and transformation consultancy. Simply put, we make change happen like no one else. And we’re on the hunt for a new Manager, Client Lead to join us.

Manager, Client Lead: Hospitality & Travel Portfolio – Role Overview

• This is an opportunity to join a high growth national Hospitality practice supported by a global firm providing services to Fortune 100 companies across multiple industries and public sector.

• You’ll be managing c-level relationships on strategic accounts and overseeing delivery of large-scale transformation projects.

• You will oversee delivery of large-scale projects and support sales by extending/building on current assignments. You will also support other executives in building new accounts in the market.

• North Highland supports a collaborative culture internally across industry and practice disciplines. We are recognized as the leading change consultancy and putting people first in its approach to partnering with its clients.

HOW WILL YOU MAKE CHANGE HAPPEN?

As a member of our Hospitality & Travel team, you’ll help clients to solve some of their most challenging problems, providing them with practical ways to sustainably impact their business. Our specialists look at organizations holistically to truly understand what is driving inefficiencies, from over complex processes, ineffective ways of working or lack of end-to-end visibility of their services. We get to the bottom of how a client can do more with what they have. You’ll be a key player in all of this, bringing new methodologies and driving innovation using advancements in intelligent automation and process mining.

• You'll work along side experienced Client Leads as you prepare to own and manage your own accounts. These are entrepreneurial roles, this includes everything from setting the strategy for your account(s), selecting, and developing your team, and growing the business in partnership with our experts from the practice.

• With our 30+ years of experience in transformation, research on current and emerging client needs, and an evaluation of what we've delivered to clients over the last several years, we've narrowed our services to address the four critical components of any and every transformation: Workforce & Org Optimization, Data & Systems Modernization, Capability Building, and Transformation Management. Our practices combine integrated expertise to support client challenges in each and all these areas. This structure and approach provide an amazing environment to be exposed to all aspects of client transformation challenges and to work with a broad spectrum of talented and diverse individuals. It also really allows you to be both deep and broad in your expertise; and to be consistently challenged to further develop your career.

• Key industry: Hospitality & Travel

YOU WILL:

• Lead work streams and teams to conduct process review projects and implement longer term improvement programs.

• Manage own activities and work with team members to deliver desired business outcomes.

• Focus on quality completion of deliverables.

• Work directly with clients as a visible and engaged member of the team.

• Establish positive relationships with clients and peers that build credibility, foster your support network, and empower career development.

• Work with prestigious clients primarily located in the local area with some travel required.

• Nurture your personal interests with our training program, which can be applied to professional activities and personal growth projects.

• Give back to your community through impactful local projects.

IDEALLY, WE’D LIKE:

• Experience with large transformation projects [digital, operational, IT, etc.]

• 6+ years of management consulting, advisory, professional services, industry, and/or Big 4 consulting experience.

• Experience in process design, process improvement and show us how you have driven quantifiable and tangible benefits from client engagements in your career so far.

• Experience running engagements, managing teams, and driving desired business outcomes throughout delivery, as well as the ability to pinpoint gaps and omissions.

• An entrepreneurial mindset, including an excellent ability to uncover new opportunities for account growth and impact.

• An ability to authentically establish credibility, build consensus, and activate collaboration with clients and teammates.

• A demonstrated track record of successfully leading on and selling consulting engagements, including roles that involved interfacing with senior-level clients.

• Excellent interpersonal communication skills with professional staff, senior level executives and the community at large.

• Creative ingenuity and a proven ability to find or design simple solutions to complex challenges.

TRANSFORMING CLIENTS. TRANSFORMING CAREERS.

Success—for both our clients and our colleagues—is all about putting people first and doing great things together. We believe that when we work as one team, we can take action today to build lasting capability for tomorrow.
We strive to have the most enviable culture on the planet, inspiring people to reach their full potential. Here’s how we make it happen:

• Intentional, flexible growth. We never want you to settle. Leading your own growth and transformation is your prerogative—one which we’ll help you nurture and develop every step of the way. We’ll inspire you to learn, teach, and ultimately carve your own path. That means you grow, we grow, and so do our clients.

• People-first, and then some. It goes without saying that people come first, but what comes next? Our people are always at the heart; your wellbeing and success is built on a collective understanding that every one of us can be a coach, a friend, and a fantastic listener—regardless of job title. We think of it as a celebration of individuality, difference, and diversity.

• Make your own change happen. With us, your curiosity and creativity know no bounds. The reins are off. All we ask is that you have the courage to transform yourself and those around you—colleagues and clients alike. If you’ve got the drive to become a changemaker, we’ll do the rest.

• Enviable Total Rewards. We inspire our employees to do their best work. Our Total Rewards Program encompasses Medical, Dental, Vision, STD/LTD, Life Insurance, FSA/HSA, 401(k) contribution, and a variety of other perks like a dedicated Health Advocate, Family Planning, Parental Leave, and Tuition Reimbursement. Additionally, we employ a Flexible Time Off vacation policy, wellness initiatives, and other programs around diversity and inclusion, Learning and Development, and social engagement.

READY TO MAKE CHANGE HAPPEN?

North Highland makes change happen, helping businesses transform by placing people at the heart of every decision. It’s how lasting progress is made. With our blend of workforce, customer, and operational expertise, we’re recognized as the world’s leading transformation consultancy. We break new ground today, so tomorrow is easier to navigate.

Founded in 1992, North Highland is regularly named one of the best places to work. We are a proud member of Cordence Worldwide, a global network of truly connected consultancy firms with the ability to think and deliver together.

This means North Highland has more than 3,500 experts in 50+ offices around the globe on hand to partner with you.

Please note that applicants must be authorized to work in the United States without the need for visa sponsorship by North Highland. Work visa sponsorship will not be provided, either now or in the future, for this position.

North Highland is an Equal Employment Opportunity (EEO)/Affirmative Action employer. All qualified applicants will receive fair and impartial consideration without regard to race, color, sex, gender identity, religion, national origin, age, sexual orientation, disability, veteran status, or any other characteristic protected by law.