We have other current jobs related to this field that you can find below

  • Client Experience Manager

    2 weeks ago

    Atlanta, United States Power Support Partners Full time

    Job DescriptionJob DescriptionJob Title: Client Experience ManagerCompany: Power Support PartnersLocation: Atlanta, GAAbout Power Support Partners:Power Support Partners is founded on the idea that a business can improve the world. We are a group of entrepreneurs, creatives, and technologists who set out to build a team of people who believe in our values:...

  • Client Experience Manager

    3 weeks ago

    Atlanta, United States Rialtic Full time

    Client Experience Manager at Rialtic, Inc. Atlanta or Remote Rialtic is an enterprise software platform empowering health insurers and healthcare providers to run their most critical business functions. Founded in 2020 and backed by leading investors including Oak HC/FT, F-Prime Capital, Health Velocity Capital and Noro-Moseley Partners, Rialtic's...

  • Client Experience Analyst

    3 months ago

    Atlanta, United States Rialtic, Inc. Full time

    Job DescriptionJob DescriptionAbout RialticRialtic is an enterprise software platform empowering health insurers and healthcare providers to run their most critical business functions. Founded in 2020 and backed by leading investors including Oak HC/FT, F-Prime Capital, Health Velocity Capital and Noro-Moseley Partners, Rialtic's best-in-class payment...

  • Client Experience Specialist I

    4 weeks ago

    Atlanta, United States OnPay Full time

    Job DescriptionJob DescriptionAbout OnPay,OnPay is a fast-growing software company headquartered in Atlanta offering a modern cloud-based payroll, HR, and benefits solution for small to mid-size businesses. We’re currently seeking talented and curious individuals to join our team. We want to hear from you if you are interested in becoming a part of an...

  • Client Experience Specialist I

    1 week ago

    Atlanta, United States OnPay Full time

    Job DescriptionJob DescriptionAbout OnPay,OnPay is a fast-growing software company headquartered in Atlanta offering a modern cloud-based payroll, HR, and benefits solution for small to mid-size businesses. We’re currently seeking talented and curious individuals to join our team. We want to hear from you if you are interested in becoming a part of an...

  • Director of Wealth Client Experience and Integrated Relationship Management

    1 month ago

    Atlanta, United States Truist Inc Full time

    Regular or Temporary: Regular Language Fluency: English (Required) Work Shift: 1st shift (United States of America) Please review the following job description: This role will focus on the development and delivery of differentiated value propositions to the client segments that Truist Wealth serves to drive competitive advantage. In addition to designing...

  • Seasonal Client Experience Coordinator

    3 weeks ago

    Atlanta, United States Richemont Full time

    At Cartier North America, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our...

  • Client Services Manager

    1 month ago

    Atlanta, United States Quick Holdings LLC Full time

    Job DescriptionJob DescriptionDescription: QuickBox Fulfillment is a growing, third-party logistics provider focused on three principles: Fast, Friendly, Accurate. The Client Services Account Manager (CSAM) will provide strategic client oversight with a mission to drive sustained long-term growth by building meaningful client relationships. The CSAM will...

  • Senior Client Manager

    2 weeks ago

    Atlanta, United States MultiPlan Full time

    At MultiPlan, we pride ourselves on being a dynamic team of innovative professionals. Our purpose is simple - we striveto bend the cost curve in healthcare for all. Our dedication to service excellence extends to all our stakeholders – internal and external - driving us to consistently exceed expectations. We are intentionally bold, we foster innovation,...

  • Senior Client Manager

    2 weeks ago

    Atlanta, United States MultiPlan Full time

    At MultiPlan, we pride ourselves on being a dynamic team of innovative professionals. Our purpose is simple - we strive to bend the cost curve in healthcare for all. Our dedication to service excellence extends to all our stakeholders – internal and external - driving us to consistently exceed expectations. We are intentionally bold, we foster...

  • RCM Client Manager

    1 day ago

    Atlanta, United States NextGen Healthcare Full time

    Job Description: The Revenue Cycle Client Manager II is responsible for supporting the management of client relationships and assisting in the successful execution of the revenue cycle. This role involves coordinating with internal teams to ensure service delivery, addressing client inquiries, and maintaining performance standards. Manage client...

  • Client Services Manager

    4 weeks ago

    Atlanta, United States Quick Holdings LLC Full time

    Job DescriptionJob DescriptionDescription:QuickBox Fulfillment is a growing, third-party logistics provider focused on three principles: Fast, Friendly, Accurate. The Client Services Account Manager (CSAM) will provide strategic client oversight with a mission to drive sustained long-term growth by building meaningful client relationships. The CSAM will...

  • Client Relationship Manager

    6 days ago

    Atlanta, Georgia, United States Allscripts Healthcare, LLC Full time

    Join Our Team as a Client Relationship ManagerCompany: Allscripts Healthcare, LLCAt Allscripts, we are dedicated to revolutionizing the healthcare landscape through innovative solutions. As a Client Relationship Manager, you will play a pivotal role in fostering strong partnerships with our clients, ensuring their success and satisfaction.Key...

  • Client Development Manager

    1 month ago

    Atlanta, United States Envision Staffing Solutions Full time

    Job DescriptionJob DescriptionOur client is a U.S. based service provider specializing in commercial restoration,construction and roofing — both domestic and international — and their clients are theworld’s premier commercial portfolio owners and operators.They are a turnkey provider for portfolio managers, owners, asset managers andoperators, and...

  • Client Services Manager

    2 months ago

    Atlanta, United States The Stepping Stones Group, LLC Full time

    Client Services Manager/Business Development- onsite only- not remote The Stepping Stones Group- 2300 Windy Ridge Parkway SE, Atlanta, GA The Stepping Stones Group is the nation's leader in providing special education services to school districts nationwide. We pride ourselves in are hiring providers to fill positions in the school districts to make a...

  • Client Services Manager

    2 months ago

    Atlanta, United States The Stepping Stones Group, LLC Full time

    Client Services Manager/Business Development- onsite only- not remote The Stepping Stones Group- 2300 Windy Ridge Parkway SE, Atlanta, GA The Stepping Stones Group is the nation's leader in providing special education services to school districts nationwide. We pride ourselves in are hiring providers to fill positions in the school districts to make a...

  • Senior Client Manager

    4 weeks ago

    Atlanta, United States NTT America Solutions, Inc. Full time

    Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA We are seeking a passionate Sr Client...

  • Client Relationship Manager

    6 days ago

    Atlanta, Georgia, United States Hire Resolve Full time

    Position OverviewHire Resolve is looking for a motivated individual to join our team as a Client Relationship Manager. In this role, you will be pivotal in nurturing and expanding client partnerships.As a Client Relationship Manager, your primary responsibility will be to act as the main liaison for our clients, ensuring their needs are met with tailored...

  • Client Implementation Manager

    2 months ago

    Atlanta, United States Joulestowatts Full time

    Client: Client Implementation Manager Location: Onsite at our Austin, TX office REQUIRED SKILLS: Must be able to work in-office in Austin, TX Bachelor’s degree in business, computer science, or related Must have client onboarding / customer implementation experience Experience with healthcare tech (specifically healthcare B2B SaaS) is preferred If...

  • Private Client Manager

    1 month ago

    Atlanta, United States Bank of America Full time

    At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates...

Client Experience Manager

2 months ago

Atlanta, United States Rialtic, Inc. Full time
Job DescriptionJob DescriptionClient Experience Manager

at Rialtic, Inc.

Atlanta or Remote

About Rialtic

Rialtic is an enterprise software platform empowering health insurers and healthcare providers to run their most critical business functions. Founded in 2020 and backed by leading investors including Oak HC/FT, F-Prime Capital, Health Velocity Capital and Noro-Moseley Partners, Rialtic's best-in-class payment accuracy product brings programs in-house and helps health insurance companies gain total control over processes that disparate and misaligned vendors have managed. Currently working with leading healthcare insurers and providers, we are tackling a $1 trillion problem to reduce costs, increase efficiency and improve quality of care. For more information, please visit www.rialtic.io.

As part of the Client Experience team, you can shape how the business reports, understands and acts on our client results, requests and feedback. This position will identify and satisfy data needs, ensure data quality and integrity, and assist in the creation of easy-to-use, impactful reporting.You will collaborate closely with operational and technical teams as well as key business partners to focus on client data needs and operational processes by streamlining data workflows, managing large datasets, and completing client support tasks. The objective is to ensure the Client Experience team delivers value to our clients through consolidated, enhanced reports and efficient operational processes.

Client Experience Manager

at Rialtic, Inc.

Atlanta or Remote

About Rialtic

Rialtic is an enterprise software platform empowering health insurers and healthcare providers to run their most critical business functions. Founded in 2020 and backed by leading investors including Oak HC/FT, F-Prime Capital, Health Velocity Capital and Noro-Moseley Partners, Rialtic's best-in-class payment accuracy product brings programs in-house and helps health insurance companies gain total control over processes that have been managed by disparate and misaligned vendors. Currently working with leading healthcare insurers and providers, we are tackling a $1 trillion problem to reduce costs, increase efficiency and improve quality of care. For more information, please visit www.rialtic.io.

The Role

As part of the Client Experience team, you can shape how the business reports, understands and acts on our client results, requests and feedback. This position will focus on operational processes and procedures that improve client interactions and satisfaction, ensure timely issue resolution, and anticipate client needs to deliver value to our clients.

You will collaborate closely with operational and technical teams in addition to key business partners both internally and externally to optimize operational processes and streamline client interactions. The objective is to ensure the Client Experience team delivers value to our clients through efficient operational processes, enhanced reporting, comprehensive user training, and exceptional support strategies.

You will:

  • Work with Client Experience Analysts to identify actionable insights from healthcare claims data and results
  • Review all client-facing reporting for accuracy, including reports on:
    • Impacts of policy customizations or modifications
    • Claim impact for retroactive requests
    • Comparing actual results to expected or projected results
    • Trends by program, line of business, policy, providers, etc.
  • Communicate all actionable findings within the organization to Client Experience leadership, Client Success, and Go-to-Market to support client understanding of the data
  • Become an expert on the Rialtic platform and application to support user onboarding and training:
    • Support user onboarding including user account setup, management of access/permissions, and security
    • Become an expert on the Rialtic Application to provide clients with hands-on training, for both new and existing users
    • Introduce new functionality or capabilities within the Rialtic tool and receive product feedback for formal communication internally to our Product team
  • Act as primary contact for client inquiries, client support, and all key client deliverables
    • Manage client inquiries and technical support processes by logging, tracking, triaging, and responding to all incoming requests
    • Support policy review and implementation by making configuration changes within the Rialtic application and closely monitoring policy decisions
  • Facilitate and communicate conversations around invoices and SLAs
  • Leverage internal monitoring to track client usage and user health on the Rialtic platform and products
  • Work closely with Client Success to discuss how to improve all processes related to improving the experience of our clients

You have

  • 3 to 5 years of leading operations and/or providing the client experience/success function in a previous role
  • understanding of operations and reporting needs.
  • General understanding of a payer organization. Able to travel frequently; process-oriented versus relationship-focused like Client Success role;

At Rialtic, our values matter. They describe how we work together and how we want others to experience us. We live and breathe these values every day in service of our clients.

  • High Integrity
    • Do the right thing. Provide candid feedback. Be humble and respectful.
  • Customer Value Comes First
    • Delivering value to our customers is our North Star.
  • Work as One Team
    • Collaborative, inclusive environment to advance our mission.
  • Be Bold & Accountable
    • Speak up. Take accountability. Continually improve.
  • Pursuit of Excellence
    • Innovate, iterate and chase the best possible outcomes.
  • Take Care of Yourself & Others
    • Prioritize the health and wellbeing of yourself and your teammates.

About Rialtic's Benefits:

  • Freedom to work from wherever you work best and a home office stipend to make it happen
  • Meaningful equity and 401k matching
  • Unlimited PTO and wellness reimbursements
  • Comprehensive health plans with generous contribution to premiums
  • Mental and physical wellness support through TalkSpace, Teladoc, and One Medical subscriptions

We are headquartered in Atlanta, but we are remote-friendly.

Don't meet every single requirement?

Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification.

At Rialtic, we are dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

  • Work with Client Experience Analysts to Identify actionable insights from healthcare claims data and results
  • Review all client-facing reporting for accuracy, including reports on:
    • Impacts of policy customizations or modifications
    • Claim impact for retroactive requests
    • Comparing actual results to expected or projected results
    • Trends by program, line of business, policy, providers, etc.
  • Communicate all actionable findings within the organization to Client Experience leadership, Client Success, and Go-to-Market to support client understanding of the data
  • Become an expert on the Rialtic platform and application to support user onboarding and training:
    • Support user onboarding including user account setup, management of access/permissions, and security
    • Become an expert on the Rialtic Application to provide clients with hands-on training, for both new and existing users
    • Introduce new functionality or capabilities within the Rialtic tool and receive product feedback for formal communication internally to our Product team
  • Act as primary contact for client inquiries, client support, and all key client deliverables
    • Manage client inquiries and technical support processes by logging, tracking, triaging, and responding to all incoming requests
    • Support policy review and implementation by making configuration changes within the Rialtic application and closely monitoring policy decisions
  • Facilitate and communicate conversations around invoices and SLAs
  • Leverage internal monitoring to track client usage and user health on the Rialtic platform and products
  • Work closely with Client Success to discuss how to improve all processes related to improving the experience of our clients

In addition to your salary, Healthfirst offers employees a full range of benefits such as medical, dental, and vision coverage, incentive and recognition programs, life insurance, and 401k contributions (all benefits are subject to eligibility requirements). Healthfirst believes in providing a competitive compensation and benefits package wherever its employees work and live.

Rialtic Values

  • High Integrity
    • Do the right thing. Provide candid feedback. Be humble and respectful.
  • Client Value Comes First
    • Delivering value to our customers is our North Star.
  • Work as One Team
    • Collaborative, inclusive environment to advance our mission.
  • Be Bold & Accountable
    • Speak up. Take accountability. Continually improve.
  • Pursuit of Excellence
    • Innovate, iterate and chase the best possible outcomes.
  • Take Care of Yourself & Others
    • Prioritize the health and well-being of yourself and your teammates.

Rialtic Benefits:

  • Freedom to work from wherever you work best in the US and a home office stipend to make it happen
  • Meaningful equity and 401k matching
  • Unlimited PTO, comprehensive health plans, and wellness reimbursements
  • Comprehensive health plans with generous contributions to premiums
  • Mental and physical wellness support through TalkSpace, Teladoc and One Medical subscriptions

We are headquartered in Atlanta, but we are remote-friendly.

Don't meet every single requirement?

Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification.

At Rialtic, we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Salary Transparency
We are committed to equitable compensation and regularly review our salary ranges to ensure they reflect market standards and internal fairness.

Non-Discrimination Policy
Rialtic is dedicated to fostering a workplace where everyone is treated with respect and dignity. We do not discriminate on any basis protected by law.

Join Our Team
If you're passionate about using your skills to make a tangible impact in healthcare technology, we'd love to hear from you. Embrace the opportunity to grow professionally and personally in a company that values your well-being and professional development. For more information or inquiries about our DEI practices, please contact us directly.

Don't meet every single requirement?

Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. If you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Rialtic is an equal-opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. We cannot access your personal Equal Employment Opportunity Commission information during the interview process. Rialtic is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request a reasonable accommodation, please let us know in your application or email us atPlease take the necessary steps to allow listing of the Rialtic (@Rialtic.io) and Greenhouse (@Greenhouse.io) domains so that you receive all emails related to your application process. Also, please make sure to check your spam folder as emails from LifeLabs and/or Greenhouse can be marked as spam.

TO ALL RECRUITMENT AGENCIES:
Rialtic does not accept agency resumes. Please do not forward resumes to Rialtic employees or any other company location. Rialtic is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with the Company for this specific role.