Health Client Manager II

Our story

At Alight, we believe a company's success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to "Be Alight."

Our Values:

Champion People – be empathetic and help create a place where everyone belongs.

Grow with purpose – Be inspired by our higher calling of improving lives.

Be Alight – act with integrity, be real and empower others.

It's why we're so driven to connect passion with purpose. Our team's expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.

Learn more at

The Health Client Manager II is the main point of contact for the client with respect to ongoing Health Benefits delivery, reporting needs, requirements definitions, large scale ad hoc projects, and service delivery questions.

The Client Manager is viewed as the Health Benefits service lead for the client and is responsible for client satisfaction, domain consulting, and requirements creation and maintenance.

The Client Manager:

• Builds a strong relationship with the client and interacts with the client contacts on a regular basis.
• Understands the client requirements to work through ambiguous situations from both an operational and technological approach
• Manages the projects on the team from beginning to end by working with the team at large
• Uses data to proactively identify and plan, and manages process improvement projects to improve quality and reduce risk

Responsibilities as a Health Client Manager II:

• Main point of contact for client contacts and shares responsibility for client relationship
• Assess situations with a broad view, develop and implements a strategic approach
• Develop a solid understanding of our technology solutions in order to consult clients
• Manages projects of significant size and complexity from beginning to end and provides expertise to client
• Seamlessly work with a team of colleagues focused on risk mitigation, client delivery and satisfaction using operational dashboards and project logs
• Builds domain and operational skills within entry level roles
• Use reporting tools to assist with participant escalations and ensure holistic review of key discussion themes with clients
• Responsible for deep dive of participant interactions in conjunction with customer care team to identify improvement opportunities
• Facilitates discovery and engages in analysis of client requirement changes
• Develops a strong understanding of core delivery areas– COBRA, DBP, Smart Choice, ACA, and Annual Enrollment
• Leads internal and external meetings; participates in root cause reviews to eliminate recurring issues
• Partners with stakeholders across internal functional areas like files, configuration, and shared services teams to enable client delivery for ongoing and adhoc work

Education, skills and work experience:

• Bachelor's degree or equivalent work experience required
• Minimum 4 years of client management responsibilities leading multifaceted projects and teams (onsite and virtual)
• Ability to translate concepts to client requirements that drive technological and process solutions to meet client needs
• Strong analytical, problem-solving, and organizational skills
• Leadership and coaching skills
• Excellent oral, written, and interpersonal communication skills and the ability to facilitate effective conversations with internal and external clients
• The ability to persuade, influence and negotiate (must have a track record of influencing indirect parties to accomplish client objectives)
• Flexible and adaptable with changing priorities in a fast-paced environment

Flexible Working

So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and "Top 100 Company for Remote Jobs" 5 years in a row.

Benefits

We offer programs and plans for a healthy mind, body, wallet and life because it's important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options.

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

Our commitment to Diversity and Inclusion

Alight is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.

At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.

Diversity Policy Statement

Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans.

Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.

Authorization to work in the Employing Country

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.

Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

Salary Pay Range

Minimum :

55,800 USD

Maximum :

88,500 USD

Pay Transparency Statement: Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate's experience, education, certification/credentials, market data, internal equity, and geography. Alight makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level. Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit:

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.

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