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Lead Attendant

3 months ago

Bethlehem, United States Wind Creek Bethlehem Full time

Description

Position Purpose

The primary responsibility of the Lead Attendant - Kiosk is to service and supply coin and cash to the casino ticket redemption units and jackpot kiosks in accordance with established procedures. The Lead Attendant - Kiosk is also responsible for monitoring all activity in the Kiosk vault and the performance of the Kiosk team. All duties are to be performed in accordance with departmental and the Wind Creek Bethlehem LLC (“Wind Creek”) policies, practices, and procedures.

Position Responsibilities

  • Arrive for shift on time and in proper uniform.
    • Verify all runs and credit.
    • Train the Kiosk team when necessary.
    • Ensure weekly maintenance is performed on all units.
    • Serve as a liaison between Wind Creek and Kiosk vendors.
    • Ensure all shifts are adequately covered.
    • Services all ticket redemption units by supplying coin and cash to each unit.
    • Replenishes unit cassettes with cash.
    • Attends to any customer disputes resulting from the ticket redemption units or jackpot kiosks.
    • Fixes all ticket redemption unit and jackpot kiosk malfunctions.
    • Circulates on the casino floor to fix any problems that occur with the redemption units.
    • Keeps redemption units clean and in proper working order.
    • Balances the kiosk vault and is responsible for balancing all coin and cash.
    • Friendly and pleasant to guest and coworkers.
    • Able to operate a cashier terminal if necessary
    • Cooperative and positive attitude with managerial and supervisory staff.
    • Completes all paperwork in accordance with Pennsylvania Gaming Control Board and approved Wind Creek standards.
    • Provides superior customer service to all internal and external customers in compliance with the Wind Creek customer service standards.
    • Must be knowledgeable of all player event, marketing promotions and overall property.
      • Properly use equipment, tools or systems to complete assigned tasks and complies with company safety standards.
      • Develop a working knowledge of any PGCB rules, regulations and Internal Controls applicable to your position.
        • Complete all paperwork in accordance with PGCB and approved Wind Creek standards.
          • Read and understand the Wind Creek Compulsive and Problem Gambling Plan with regards to how to conduct business in this position and specifically the regulations prohibiting service to minors and/or intoxicated persons.
          • Provide superior customer service to all internal and external customers in compliance with the Wind Creek customer service standards.
          • Adhere to and complies with both departmental and overall property policies and procedures.
            • Perform any other related duties as assigned.

              Minimum Employment Requirements

            • 18 years of age, proof of authorization/eligibility to work in the United States.
          • High School diploma or equivalent.
        • Ability to communicate effectively in a positive/upbeat fashion utilizing English; both in oral and written form.
      • Interpersonal skills with focused attention on guest needs to deal effectively with all business contacts.
    • Maintain a professional, neat and well-groomed appearance adhering to the Wind Creek appearance standards.
  • Maintain consistent adherence to the Wind Creek Customer Service Standards.
Must be able to work varied shifts, including weekends and holidays.

Specific Position Requirements 

One (1) year experience in a casino environment, casino cage experience preferred. Requires the use of a computer, (ACSC), printers, calculator, card embosser, time clock and multiple phone lines.  Physical ability to access all areas of the property. Ability to withstand prolonged standing, stretching, bending and kneeling without restriction, work indoors, outdoors and be exposed to various environmental factors such as, but not limited to CRT fatigue, noise, dust, cigarette smoke. Ability to work in a fast-paced, busy, and somewhat stressful environment and maintain physical stamina, proper mental attitude while dealing effectively with guests, management, team members, and outside contacts while working under pressure and meeting deadlines. Ability to lift or carry a minimum of 50 pounds, unassisted, in the performance of specific tasks assigned. Ability to work with others, communicate well, receive direction; review your own work. Maintain a positive attitude toward work and interface with guests in a friendly and polite manner. Ability to address stressful situations with clients with dignity and the utmost tact and politeness. Must be able to work with others, communicate well and receive direction when needed to achieve department goals and objectives. Must be able to qualify for, apply for and obtain a Pennsylvania Gaming Control Board license if required.

Source: Hospitality Online