Bilingual Customer Service Representative

1 month ago


South Boston, United States Connect powered by American Family Insurance Full time
Job Summary

We are seeking a highly skilled and customer-focused Bilingual Customer Service Representative to join our team at Connect powered by American Family Insurance. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, resolving issues, and ensuring a positive experience for all interactions.

Key Responsibilities
  • Provide timely and effective support to customers via phone, email, and chat
  • Resolve customer complaints and issues in a professional and courteous manner
  • Develop and maintain a thorough understanding of company policies, procedures, and products
  • Collaborate with internal teams to resolve complex customer issues
  • Meet or exceed performance metrics and quality standards
Requirements
  • 2+ years of customer service experience in a call center or similar environment
  • Fluent English and Spanish language skills (written and verbal)
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Strong problem-solving and analytical skills
  • Excellent communication and interpersonal skills
What We Offer
  • Competitive hourly rate
  • Opportunities for career growth and professional development
  • Comprehensive benefits package, including medical, dental, and vision coverage
  • 401(k) matching and pension plan
  • Annual incentive and paid time off program


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