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Relief Distribution Dispatcher

4 months ago

Madison, United States Alliant Energy Corporation Full time
Job Summary

Become a valuable member of the Janesville Operations Center and immerse yourself in an exhilarating environment where we deliver top-notch services to both our internal and external customers

As a Relief Distribution Dispatcher you play a crucial role in dispatching for electric and gas services. The person in this role receives customer trouble and service tickets or calls.
Monitors the gas systems. Calls employees for emergency work or notification purposes. Coordinates field response, documents and updates systems and reports. Monitors the overall electric distribution grid and is responsible for documenting switching activities.

Progression required, must bid for and accept a Distribution Relief Operator position when a vacancy occurs.

Normal hours are Monday-Friday 7am-3pm Dispatching. Hours may be extended due to storms, busy workload, or when additional coverage is needed. Once qualified to dispatch, may relieve for shift dispatcher when Relief Distribution Operators are unable to provide coverage. Shifts include 7 days a week, 7am-3pm, 3pm-11pm, 11pm-7am.

This position is responsible for taking after-hours emergency calls, responding to outages and trouble calls on the distribution system and customer services. Due to this the position has a residency requirement of 25 minutes from appointed operating center.
 

What you will do

  • Receives and executes orders from the Transmission System Operations, GENCO System Operation Center or other authorized personnel and dispatches employees as described in the Electric Emergency Manual.
  • Responds to emergencies in accordance with company policies and procedures to minimize customer impact (SAIFI, SAIDI, etc.), taking all necessary actions to maintain system integrity by: sectionalizing, monitoring system conditions, or other appropriate action.
  • Uses distribution system tools and applications to monitors gas and electric systems. Takes action, documents and reports as required.
  • May monitors the operation of substations and distribution facilities in the company's electrical power system using SCADA in order to insure adequate transmission of electricity.
  • Initiates emergency call tree action and routes information to appropriate departments and personnel (i.e. Field Operations Leadership, Corporate Communications, Key Account Manager, etc.).
  • Notifies proper personnel and dispatches company technicians on electric and gas trouble, and
  • service calls.
  • Receives and dispatches all emergency Digger's Hotline requests throughout the company.
  • Follows prescribed company policies and procedures.
  • Must be able to work in a highly stressful environment and to be able to deal with multiple tasks and situations simultaneously.
  • Responds to after hour emergencies as required.
  • Performs other duties which are similar, related or incidental to this position.

Education Requirements

  • Highschool Diploma or GED


Preferred Experience

  • 2 years of experience in utility operations/construction/dispatch operations


Other Requirements

  • Must possess a valid driver's license.
  • This position has a residency requirement of 30 minutes from appointed operating center.
  • This job is covered by the Department of Transportation regulations on drug and alcohol testing (CFR 49, Parts 40 and 199), and is subject to drug testing according to said regulations.


Knowledge, Skills, and Abilities

  • Thorough knowledge of electric and gas systems and how they operate.
  • Ability to troubleshoot electric and gas problems by analyzing available information.
  • Demonstrated ability to perform and efficiently multi-task under adverse conditions and communicate effectively with employees and public agencies.
  • Thorough knowledge of company policies and procedures pertaining to switching, dispatching and emergency response.
  • A working knowledge of distribution system operations applications.
  • Strong communication skills including grammar, punctuation and telephone etiquette.
  • Demonstrated ability to perform accurate work in a time frame which meets department objectives.
  • Ability to follow written and verbal instructions.
  • Ability to work in a culturally diverse work group and to perform the physical requirements of the job.
  • Ability to successfully pass pre-employment screening assessments.

Read the full posting.