Senior Analyst, Hilton Honors Economics

4 weeks ago

McLean, United States Hilton Full time

***This role is based at one of our corporate offices in McLean, VA, or Dallas, TX***

This is your chance to be part of Marketing team that attracts customers to Hilton through strong storytelling, top-rated rewards, and unique customer experiences and partnerships. As a Senior Analyst Hilton Honors Economics, you will provide analysis and strategic recommendations to support Hilton’s reward redemption program and overall loyalty program performance. On the Hilton Honors Program Economics team reporting to Manager, Hilton Honors Economics, you will work on projects including reviewing Hilton Honors reward stay pricing, performance of reward redemptions, and reward reimbursements to hotels. 

HOW WE WILL SUPPORT YOU

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as:

  • Go Hilton travel program: 100 nights of discounted travel with room rates as low as $40/night
  • Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
  • Paid parental leave for eligible Team Members, including partners and adoptive parents
  • Mental health resources including free counseling through our Employee Assistance Program
  • Paid Time Off (PTO)
  • Learn more about the rest of our benefits

At Hilton, we believe every Team Member is a leader. We are committed to offering leadership development opportunities and programs through every step of a Team Member’s career journey and at every level, both in our hotels and across corporate. 

**Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans.

HOW YOU WILL MAKE AN IMPACT

Your role is important and below are some of the fundamental job duties that make your work unique.

What your day-to-day will be like:

  • Evaluate the performance of Hilton Honors reward stay redemption program to provide meaningful insights, ongoing updates, and recommendations for Hilton’s loyalty program leadership. 
  • Optimize the value of Hilton Honors Points to deepen engagement from our customers and strengthen business performance. 
  • Analyze large data sets to extract key insights and summarize findings for non-technical audiences. 
  • Build ad-hoc analyses and models to assess opportunities and risks for the Hilton Honors program including new benefits, partnerships, and reward products. 
  • Support ad-hoc audit and loss prevention activities to ensure hotels are reimbursed correctly for reward stays.

How you will collaborate with others:

  • Present analyses and strategic recommendations to Hilton Honors leadership team  
  • Serve as a subject matter expert on Hilton Honors redemptions and respond to relevant questions and feedback from internal corporate team members, including finance, analytics, revenue management, and regional teams
  • Work in a hybrid setting with a combination of in-person and virtual meetings

What projects you will take ownership of: 

  • Conduct regular reviews of Hilton Honors reward stay pricing to ensure our hotels are priced appropriately in Points and provide compelling value to our members. 
  • Create and update materials illustrating the value proposition of Hilton Honors to share with owners, hotel teams and internal corporate teams. 

WHY YOU'LL BE A GREAT FIT

You have these minimum qualifications:

  • Three (3) years of professional experience in an analytical role. 
  • Advanced Excel understanding, including formulas, pivot tables, and working with large spreadsheets 
  • Proficiency in PowerPoint and experience summarizing analytical findings for a non-technical audience 
  • Previous experience working with financial data.  
  • Work a hybrid schedule out of our Addison, TX or McLean, VA corporate office 

It would be useful if you have:

  • BA/BS Bachelor’s Degree in the Analytical or Management fields 
  • Experience in loyalty programs and/or the hospitality industry 
  • Experience creating Excel-based scenario models and/or forecasts 

WHAT IT IS LIKE WORKING FOR HILTON

Hilton, the #1 World's Best Workplace, is a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World’s Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton

It is the policy of Hilton to employ qualified persons without regard to color, race, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medication conditions), gender identity or gender expression, sexual orientation, marital status, military service, status as a protected veteran, disability, protected medical condition as defined by applicable law, genetic information, or any other protected group status as defined by and subject to applicable federal, state and local laws. 

We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law.  Please contact us if you require an accommodation during the application process.

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