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Manager, Company Operations Training, Burger King
4 months ago
About Restaurant Brands International:
Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with over $40 billion in annual system-wide sales and over 30,000 restaurants in more than 100 countries. RBI owns four of the world's most prominent and iconic quick service restaurant brands â TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.
Position Overview:
The position is responsible for developing/training all restaurant managers and all managers in training in the assigned market. Works to maintain training certified restaurants and ensures that employees receive proper tools to aid in their development. Conducts onsite visits in the field and provides coaching and personal instruction to improve areas of opportunity in the restaurants. Conducts classroom based training. Works to understand how to analyze multiple business metrics and put it into action plans to improve the restaurants. Responsible for improving overall guest satisfaction, speed of service, cleanliness, friendliness, in addition to other operations related performance metrics. Allocates work as a team leader; may check on completion/quality.
Responsibilities:
- Responsible for maintaining a certain number of certified training stores
- Responsible for creating a training curriculum for restaurant managers as defined by a series of core competencies
- Responsible for delivering consistent reports that track GURU completion and OSAT metrics
- Responsible for updating and rolling out training seminars and presentations to field employees
- Responsible for giving coaching and feedback to restaurant management
Essential Duties:
- Visits restaurant managers to review restaurant performance
- Develops and trains restaurant managers
- Assesses and evaluates the manager's level to fulfill manager responsibilities
- Coaches employees to improve restaurant performance, impact, overall profitability and operations scores
- Implements tools and systems in the restaurants to help improve the business' operations
Qualifications & Skills:
- Bachelor's degree in business or related field
- Proficiency in Microsoft Office (Word, Excel, PowerPoint, and Outlook)
- Knowledge of company restaurant systems
- Skilled in managing multiple priorities and projects; skilled in interacting effectively under difficult circumstances and tight deadlines
- Ability to present and express ideas and information clearly and concisely in a manner appropriate to the audience, whether orally or in writing
- 2 to 4 years previous experience; specific experience in Franchise Operations preferred
Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.
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