Application Production Support Analyst

1 month ago

Jersey City, United States TEKsystems Part time

2-3 days onsite in NJ

Must be able to work on W2 without sponsorship.

Our financial client is looking for a Production/Application Support Analyst with a demonstrated track record in application production support of financial applications in a global environment. This role will cover batch, business, incident, and problem. Also required is a strong foundation in operational excellence with a track record driving improvements like automation process improvements.

 

1. 5+ years of Production Support experience.

2. Strong SQL Knowledge.

3. Strong UNIX / LINUX knowledge.

4.Knowledge of Software Development Life Cycle.

5.Working knowledge of ITIL.

6.Strong verbal and written communication skills.

7.Excellent project and time management skills.

8.Ability to work in a multi-regional team

Desired Skills:

1.Financial industry experience.

2.Knowledge of Counterparty Credit Risk.

3.Python.

4.Agile methodology.

Details:

  • Respond to and resolve business queries for Counterparty Credit Risk space.
  • Manage user query mailbox effectively, understand the scope of team’s work and ensure timely and appropriate response is provided for all user queries.
  • Utilize important framework tools such as ITSM, JIRA, ITRS, etc. for both making updates and producing reports.
  • Incident management - provide timely and accurate user notifications as well as management escalations when needed.
  • Documentation and knowledge management
  • Follow up and coordinate resolutions with various development teams.
  • Assist with metrics reporting.
  • Coordinate and perform Business Continuity testing and related paperwork.
  • Organize and run meetings independently for issue resolution.
  • Identify scope for automation to reduce manual, repeating tasks.
  • Respond to and resolve feed and batch support items, Manage alerts and monitoring

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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