Production Support Analyst

1 week ago

Jersey City, United States Synechron Full time

Title: Production Support Specialist

Location: Jersey City NJ

Email: mohammed.ahmed3@synechron.com


Job Description:

This role is for a seasoned technologist with a demonstrated track record in application production support of financial applications in a global environment.

This role will cover batch, business, incident, and problem. Also required is a strong foundation in operational excellence with a track record driving improvements like automation process improvements.

Details:

1.Respond to and resolve business queries for Counterparty Credit Risk space.

2.Manage user query mailbox effectively, understand the scope of team’s work and ensure timely and appropriate response is provided for all user queries.

3.Utilize important framework tools such as ITSM, JIRA, ITRS, etc. for both making updates and producing reports.

4.Incident management - provide timely and accurate user notifications as well as management escalations when needed.

5.Documentation and knowledge management

6.Follow up and coordinate resolutions with various development teams.

7.Assist with metrics reporting.

8.Coordinate and perform Business Continuity testing and related paperwork.

9.Organize and run meetings independently for issue resolution.

10.Identify scope for automation to reduce manual, repeating tasks.

11.Respond to and resolve feed and batch support items,

Manage alerts and monitoring.

1. 5+ years of Production Support experience.

2. Strong SQL Knowledge.

3. Strong UNIX / LINUX knowledge.

4.Knowledge of Software Development Life Cycle.

5.Working knowledge of ITIL.

6.Strong verbal and written communication skills.

7.Excellent project and time management skills.

8.Ability to work in a multi-regional team

Desired Skills:

1.Financial industry experience.

2.Knowledge of Counterparty Credit Risk.


We can offer you:

  • A highly competitive compensation and benefits package
  • A multinational organization with 55 offices in 20 countries and the possibility to work abroad
  • Laptop and a mobile phone
  • 10 days of paid annual leave (plus sick leave and national holidays)
  • Maternity & Paternity leave plans
  • A comprehensive insurance plan including: medical, dental, vision, life insurance, and long-/short-term disability (plans vary by region)
  • Retirement savings plans
  • A higher education certification policy
  • Commuter benefits (varies by region)
  • Extensive training opportunities, focused on skills, substantive knowledge, and personal development.
  • On-demand Udemy for Business for all Synechron employees with free access to more than 5000 curated courses
  • Coaching opportunities with experienced colleagues from our Financial Innovation Labs (FinLabs) and Center of Excellences (CoE) groups
  • Cutting edge projects at the world’s leading tier-one banks, financial institutions and insurance firms
  • A flat and approachable organization
  • A truly diverse, fun-loving and global work culture



S​YNECHRON’S DIVERSITY & INCLUSION STATEMENT

Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.


All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.

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