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Technical Deployment Supervisor

2 months ago

Minneapolis, United States IQS, Inc. Full time

About Us:

How many companies can say they've been in business for over 177 years?

Here at ZEISS, we certainly can As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone Make a difference, come join the team

What's the role?

The role of a Technical Deployment Supervisor at our company is dynamic and impactful. In this position, you will lead a team of Deployment Coordinators responsible for coordinating services. Your primary focus will be on customer satisfaction, process improvement, and the growth and development of your team. This customer-facing role is crucial in supporting Sales and Field Service to meet and exceed customer expectations.

Sound Interesting?

Here's what you'll do:

Collaboration and Coordination:

  • Work closely with internal process partners to ensure the delivery of services at market speed.

  • Collaborate with internal departments to identify and coordinate customers' service requests.

Compliance and Process Improvement:

  • Enforce compliance with established policies and procedures.

  • Identify and drive process improvement opportunities, with a focus on efficiency and digitalization.

Leadership and Escalation:

  • Serve as an escalation point for both leadership and direct reports.

  • Act as a key user for key systems, CRM, and Dispatching Software.

Employee Focus:

  • Take responsibility for Technical Deployment Coordinators, ensuring their growth and development.

  • Monitor and report Key Performance Indicators (KPI) and proactively address areas of development.

  • Guide Technical Deployment Coordinators in developing best practices.

Customer Support:

  • Develop escalation processes to support customers' expectations and needs.

Strategic Implementation:

  • Implement strategies consistent with business plans and organizational goals.

Your role will be pivotal in maintaining a strong customer focus, driving operational excellence, and fostering the professional growth of your team. If you're passionate about leading teams, driving process improvements, and ensuring exceptional customer satisfaction, this role is tailored for you.

Do you qualify?

  • Bachelor's degree or a minimum of 6-8 years Deployment and customer related experience.

  • Minimum of five years of experience in dispatching or scheduling service technicians or similar.

  • Strong customer focus and communication skills.

  • Proficient in Microsoft Office products and highly adaptable to various databases.

  • Strong technical aptitude.

  • Be able to perform in a high-stress working environment.

We have amazing benefits to support you as an employee at ZEISS

  • Medical
  • Vision
  • Dental
  • 401k Matching
  • Employee Assistance Programs
  • Vacation and sick pay
  • The list goes on

ZEISS is an EEO/AA/M/F/Disabled Veteran Employer

Your ZEISS Recruiting Team:

Tracy Hollstadt

Zeiss provides Equal Employment Opportunity without unlawful regard to an Applicants race, color, religion, creed, sex, gender, marital status, age, national origin or ancestry, physical or mental disability, medical condition, military or veteran status, citizen status, sexual orientation, pregnancy (includes childbirth, breastfeeding or related medical condition), genetic predisposition, carrier status, gender expression or identity, including transgender identity, or any other class or characteristic protected by federal, state, or local law of the employee (or the people with whom the employee associates, including relatives and friends).