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Service Delivery Manager

2 months ago

Mexico City, United States Cognizant Full time

Senior Project Manager

Qualification:Science or Engineering or other relevant graduate degree or Agile certification

Responsibility:Operational Excellence

Establishes executes and oversees project's operations (ie Budget forecasting margin metrics billing/invoicing purchase orders MSA/ SOW/ SLA compliance etc). Metrics and Reporting. Manage the tracking/measurment and progress against established measures and metrics (eg bid vs did SLA and any other operational or contractual measures). Program Governance. Establish execute and oversee a project's governance (ie stakeholder management communication ceremonies benefits management change management scope management team work enviorment on boarding etc. Estimation and Planning. Establishes executes and oversees project delivery estimation and planning (team resource and timeline) across Cognizant organization (pursuit through sprints/PIs)\ nGrow the Business. Supports pursuits (and running them as a project) as required. Collaborates with Commercial/Account Team to grow the business by identifying and defining business value opprtunities for the client. Drive for Results. Drives optimal business value though scope management change management communication ceremonies acceptance criteria negotiation etc. Execution Excelllence. Lead the the setup and then the daily running of a project (ie task assignment and optimization resource schedules planning logistics tracking issues/risk management running meetings organizing events status reporting adhoc reporting sign offs etc). Client Relationship Management. Establishes and builds relationships with client and other stakeholders for the project. Managing Teams. Leads team by supporting and driving career growth personal/ team development well being diversity and inclusion. provides input to HCM supervisors on performance of all direct reports on a program irrespective of the business unit of the direct report. Community Development. Lead and personally contributes to the continous improvement of the program & project management guild and community (best practices networking standards training tools etc). Compliance. Responsible for Project Management tool and process compliance (ie Delivery Governance Dashboard).

Must Have Skills

Portfolio & Project mgmt (PPM)