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Service Manager

3 months ago

Mexico, United States VIP Tires & Service Full time

TITLE:

Service Manager GENERAL SUMMARY: The Service Manager: Must be an inspirational leader who lives VIP’s mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by setting expectations such that VIP team members deliver an exceptional experience for every customer. Fulfills VIP’s vision where all VIP Professionals love their jobs because they are appreciated, well-prepared, enjoy serving others, and find personal success as a member of the VIP family. Creates a working environment aligned with VIP’s team culture that attracts and recognizes high-performing, career-minded people, encourages engagement from everyone, and fosters personal growth. Maintains a safe workplace and ensures compliance with all policies and federal, state, and local regulations. ESSENTIAL DUTIES & RESPONSIBILITIES: Makes sure that workplace safety is Priority #1. Follows all safety policies, completes all safety-related training, locks out any unsafe equipment, and reports any unsafe conditions or actions to a member of Management. Team Building:

Hire the best associates in the area Develop a superior team

Ensure all associates have taken and passed all of their required LMS training Have all associates complete any and all relevant vendor training. Make sure all associates are T.I.A basic automotive service certified Career path with associates during structured associates coaching sessions Sign up associates and provide study material for any applicable ASE certifications

Proper scheduling of the team to make sure they are able to meet our customers' needs all hours of operation. Effectively communicate with the team throughout the day, daily huddles, and bi-monthly store meetings. Monitor e-mail frequently for customer appointments and communication. Train, support, and deliver the 5 for 5 process to educate our customers about their vehicle’s conditions and partnering with them on any necessary solutions. Control the dispatching and assignment of work orders to technicians using the guideline of the first available technician that can perform the work properly should receive the work order. Attend off-site meetings and training sessions as needed, typically, several times per year.

Facility and Equipment Maintenance:

Ensures satisfactory maintenance, appearance, and condition of the facility to comply with security, safety, and environmental codes and ordinances. Ensures satisfactory maintenance, appearance, and condition of equipment, ensuring the team has the resources they need to meet our customers' needs Manages daily preparation of the location, service desk, and equipment prior to the start of business each day and the recovery and securing of the location and unclaimed customer vehicles at the close of each business day Ensures appropriate steps are taken to maintain a clean service department throughout the business day Inspects the customer waiting area and parking lot for cleanliness each day prior to opening for business Any facility or equipment issues should be entered into the facility or equipment database

Procedural Compliance:

Enforces strict compliance with the service Code of Ethics and all municipal, state, and federal regulations and procedures pertaining to the operation of the location.

Additional Responsibilities (Performs other functions as required.):

Communicates with other levels of management as needed to ensure compliance with service standards and company policies Serves as policy administrator in the assigned location

PERFORMANCE MEASUREMENT: Achieves all targeted levels of performance as outlined by leadership through various reports. STANDARD MANAGEMENT WORK WEEK: SCHEDULE: The standard expectation is a 5-day workweek and a minimum of 50 hours per week. ATTENDANCE: Arrive prior to each work shift, be ready to perform duties upon shift start time, and work all scheduled hours as directed by the management team REQUIRED QUALIFICATIONS: Knowledge, Skills, and Abilities

Strong people management and leadership skills, motivational, supportive, assertive, and decisive Excellent verbal and written communication Sound business sense, with the ability to analyze, prioritize, identify, and implement solutions Strong organization and time management skills A comprehensive understanding of automotive servicing and the industry

Minimum Educational and/or Experience Level

Two years related experience in automotive service management Completion of a two-year college or technical school program recommended Or an equivalent combination of education and experience

Proven results Certificates, Licenses, and/or Registrations

Current, valid driver’s license issued in the state of residence ASE Certification P2 – Parts Specialist recommended ASE Certification G1 – Maintenance and light repair recommended State Inspection License Required (where applicable)

ESSENTIAL JOB FUNCTIONS

include the following. Other duties may be assigned. The work environment characteristics described here are representative of those associate encounters while performing the essential functions of the

Service Manager

job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Job duties are performed within an indoor service department (generally 800 to 2500 sq. ft.), which opens to the outdoors via overhead doors. While performing the duties of this job, the associate is exposed to varying weather, climate, and temperature conditions, mechanical equipment, automotive and industrial cleaning chemicals, and noise levels that may reach 110 decibels depending upon the type of service being performed. Protective eyewear must be worn in the service area at all times. Physical Demands The physical demands described below are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Listed below is a table that summarizes the physical activities associated with the position and the average amount of time required for each physical activity. Protective back support belts must be worn while performing strenuous physical activities involving lifting and exerting force. Essential Physical Activity Requirements Less than 1/3 of Time

Reaching Standing Pushing / Pulling Walking Climbing Kneeling

1/3 to 2/3 of Time

Close vision (clear vision at 20 inches or less) Distance Vision (clear vision at 20 feet or more) Color Vision (ability to identify and distinguish colors) Peripheral Vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point) Depth Perception (three-dimensional vision, ability to judge distances and spatial relationships) Ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)

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