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Customer Satisfaction Representative

2 months ago

Van Nuys, United States beBee S US Full time

Who We Are:
WHY Brands Inc., a parent company of Munchkin and Curio Home Goods , focuses on creating, incubating, and growing the next generation of consumer lifestyle brands. Founded in 1990, Munchkin is the leading consumer product company and most loved baby lifestyle brand behind the innovative gear and products for children, mothers, and caregivers. Munchkin has sold billions of dollars of products through our key retail partners: Target, Walmart, and Amazon and has global distribution in over 50 countries. Curio, a premium brand of curated collections of home goods, launched in 2023. WHY's vision is to establish an expanding portfolio of innovative businesses that align with its commitment to inventive product design. With over 320+ patents under our belt, we continue to create solutions that leave our customers asking, "how did I ever live without this?" Recognized as #8 on America's Most Innovative Companies list by Fortune Magazine, innovation is the core of our company DNA and has been driving our designs for 30 years
We lead with our core values and believe that investing in the community is our responsibility. We create opportunities for every child's potential and well-being through the Radiant Colors program, work to create a sustainable future, and in partnership with the International Fund for Animal Welfare have committed to animal conservation.
There is no better time than now to join WHY Brands as we embark on our next and biggest growth journey, and you could be the next influential leader to play a key role in driving enormous customer-centered value and rapid growth.
What You'll Do:
Be the first point of customer contact on the phone, over email, Live Chat, SMS, Facebook Messenger, and physical mail for issues. You will also be responsible for tracking and reporting ongoing issues, including providing reports and summaries on consumer inquiries and maintaining and organizing product samples to assist with consumer inquiries. This role also manages the replacement part inventory and partners with several departments including Quality Assurance, Product Development, Marketing, and E-comm regarding product issues and/or concerns and product testing. Also providing E-comm with additional support.

  • Processing replacement order
  • Product assembly, care, and general usage
  • Product and materials
  • Consumable goods
  • Consumer complaints (i.e., facilitating the replacement of damaged or defective products)
  • Processing of consumer replacement parts and/or products
  • Managing and maintaining the Salesforce price book
  • Subscription Issues and inquires
  • Processing returned products for replacement and review by Quality Assurance
  • Providing feedback and support for department improvements/processes


Bring It

  • High school diploma required and Associate or Bachelor degree preferred
  • 2-4 prior years in customer service and high-volume call center experience is essential
  • Accuracy and attention to detail is a must
  • Proficiency in Excel, MS Outlook, Word, database software, and typing speed over 60 WPM
  • You are a true team player - willing and able to assist coworkers including those outside of the Consumer Satisfaction department
  • Experience with consumable goods preferred
  • Salesforce experience is a plus
  • You work well under tight deadlines and manage multiple priorities
  • You possess strong organizational and multitasking skills


We Got You Covered
As a Great Place to Work Certified™ company, we are committed to offering the best to our employees. We offer a comprehensive benefits package that includes medical, vision, dental, prescription drug coverage, life insurance, wellness benefits, generous employer-matched 401(k) plan, Paid Childcare Leave, among other benefit plans. Our total rewards are top of market and includes competitive salary, bonus and opportunities to earn equity. We focus on supporting employee development and growth.
We regularly hold social functions to foster a genuine camaraderie that enhances teamwork. At our company-wide award functions, we take time to recognize the talent and dedication of the people who make Munchkin the most loved baby lifestyle brand in the world.
We also provide annual weeklong global office closures giving our people a chance to recharge.
Hourly rate: $
20/hr
This position will be in our beautiful corporate office 5 days a week.
To learn more, visit us at
www.munchkin.com .
Munchkin welcomes and values what makes everyone unique. We're proud to be an equal opportunity and affirmative action employer. All hires to our team are based on qualifications, merit and business needs. We recruit, employ, train and promote regardless of race, color, religion, disability, sex, sexual orientation, gender identity, national origin, age, veteran status, genetic characteristic or any other protected status.
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