Medical Support Assistant
3 weeks ago
Veterans Integrated Service Network 22 (VISN 22) Desert Pacific Health Care Network is currently recruiting a Few Medical Support Assistant (Advanced) for Community Care Service within the Eight (8) VA Medical Centers throughout our healthcare network.
This is an OPEN CONTINUOUS ANNOUNCEMENT and will remain open until April 16, 2024. Qualified applicants will be considered and referred at regular intervals or as vacancies become available. ***Previous candidates need not reapply***.
Duties
Please Note: This is an "Open Continuous Announcement" that will be used for filling Medical Support Assistant (Advanced) positions for any of the services located within VISN 22 Desert Pacific Health Care Network until April 16, 2024.Qualified applicants will be considered and referred as vacancies become available and may be referred more than once. ***Previous candidates need not reapply***.
The Medical Support Assistant (Advanced) is assigned to one of the Eight (8) VA Medical Centers:
- New Mexico VA Health Care System (Albuquerque, NM)
- Northern Arizona VA Health Care System (Prescott, AZ)
- Phoenix VA VA Health Care System (Phoenix, AZ)
- Southern Arizona VA Health Care System (Tucson, AZ)
- Greater Los Angeles Health Care System (Los Angeles, CA)
- Loma Linda VA Health Care System (Loma Linda, CA)
- Long Beach VA Health Care System (Long Beach, CA)
- San Diego VA Health Care System (San Diego, CA)
The MSA (Advanced) directly responsible to the CC AMSA Supervisor (s) but works very closely with the Lead MSA who also report to the CC Supervisory MSA. The MSA (Advanced) works collaboratively with other members of expanded health care teams (i.e., Patient Aligned Care Team (PACT), specialty care) including Community Care providers, pharmacists, social workers, dieticians, behavioral health staff, etc. to provide a robust interdisciplinary approach to care. Important interfaces and collaborations also occur with larger health care system providers including VA and non-VA specialists, hospitals, diagnostic and treating facilities, and community-based programs.
This position serves as the liaison between patients, nursing staff, medical staff, outside agencies, community providers and other VA Health Care Systems in their assigned area and serves customers both internal and external. The MSA (Advanced) works collaboratively in an interdisciplinary coordinated care delivery model (i.e., PACT, Specialty Clinics, Compensation & Pension (C&P), Community Care) and performs clerical duties, customer service and other duties as assigned for the proper and timely treatment of patients
Typical Clerical and Medical Administrative Support duties include but are not limited to:
- Maintains appointment schedules for Community Care.
- Communicates with Community Care Providers to ensure Providers accept VA patients and payments.
- Prepares any required pre-appointment documents.
- Schedules the appropriate level of care.
- Documents the schedule in the appropriate consult.
- Obtains and Scans Medical documentation from Community Providers.
- Coordinates internal and external care between Customers and Providers.
- Processes consults following Office of Community Care procedures and guidelines.
- Updating and Verifying Demographic Information.
- Managing Consultation Requests and Notifying patient of schedule appointment(s).
- Other duties as assigned.
Telework: May Be Available.
Virtual: This is NOT a Virtual position.
Functional Statement #: 000000
Relocation/Recruitment Incentives: Not Authorized.
Permanent Change of Station (PCS): Not Authorized.
Financial Disclosure Report: Not Required.
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