Medical Support Assistant

3 weeks ago


Phoenix, United States Department Of Veterans Affairs Full time
Summary

Veterans Integrated Service Network 22 (VISN 22) Desert Pacific Health Care Network is currently recruiting a Few Medical Support Assistant (Advanced) for Eight (8) VA Medical Centers throughout our healthcare network.

This is an OPEN CONTINUOUS ANNOUNCEMENT and will remain open until April 16, 2024. Qualified applicants will be considered and referred at regular intervals or as vacancies become available.



Duties

Please Note: This is an "Open Continuous Announcement" that will be used for filling Medical Support Assistant (Advanced) positions for any of the services located within VISN 22 Desert Pacific Health Care Network until April 16, 2024.Qualified applicants will be considered and referred as vacancies become available and may be referred more than once. ***Previous candidates need not reapply***.

The Medical Support Assistant (Advanced) is assigned to one of the Eight (8) VA Medical Centers:

  • New Mexico VA Health Care System (Albuquerque, NM)
  • Northern Arizona VA Health Care System (Prescott, AZ)
  • Phoenix VA VA Health Care System (Phoenix, AZ)
  • Southern Arizona VA Health Care System (Tucson, AZ)
  • Greater Los Angeles Health Care System (Los Angeles, CA)
  • Loma Linda VA Health Care System (Loma Linda, CA)
  • Long Beach VA Health Care System (Long Beach, CA)
  • San Diego VA Health Care System (San Diego, CA)
The MSA (Advanced) was established to ensure assistance to Veterans providing a smooth process for the management of Veteran's outpatient appointments as well as support work of the Patient Aligned Care Team (PACT).

The MSA (Advanced) coordinates with the Clinical Team to review the clinic utilization by using various reports (i.e. Clinic Utilization Statistical Summary), ensure that the clinic setup is closely monitored to effectively support the needs of the clinic, and make any necessary adjustments. The Advanced MSA develop/maintain effective and efficient communication with the patient, interdisciplinary team, VA Medical Centers, and other agencies (e.g. assist with communications during the inpatient to outpatient discharge; communicate with non-VA medical facilities by fax; facilitate/process secure messaging with the patient and team; develop and manage a tracking system for follow up care as such consults, tests, etc.)

Major duties include, but are not limited to:
  • Scheduling, canceling, re-scheduling patient appointments and/or consults.
  • Entering no-show information.
  • Monitoring appointment requests from multiple electronic sources.
  • Participating in team huddles and team meetings to manage and plan patient care.
  • Setting priorities and deadlines.
  • Adjusting the flow and sequencing of the work to meet team and patient needs.
  • Monitoring pre-appointment requirements to assure readiness for patient visit/procedure (e.g. X-Ray, Lab Work).
  • Managing electronic wait list to verify and validate accuracy and resolve issues.
  • Participating and providing input in problem solving on operational issues or procedures in team meetings.
  • Performing administrative follow up actions.
  • Evaluating patient information and clinic schedule lists to determine whether patient is vested.
  • Educating providers about shared patients (those who receive their care at multiple VAs or those who have care in the community and bringing to the attention of the provider.
Work Schedule: Varies, including Weekends, Nights and Holidays. Subject to change based upon the needs of the agency.
Telework: Not Available.
Virtual: This is NOT a Virtual position.
Functional Statement #: 000000
Relocation/Recruitment Incentives: Not Authorized.
Permanent Change of Station (PCS): Not Authorized.
Financial Disclosure Report: Not Required.



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