Assistant Manager

2 weeks ago

Bethlehem, United States Wind Creek Bethlehem Full time

Description

The primary responsibility of the Assistant Manager - Banquets is to assist the Manager - Banquets in the execution of banquet operations. This position will meet with customers to determine banquets needs, execute banquet food and beverage events according to banquet event order (BEO) specifications, adjust specifications as necessary and perform follow-up ensuring guest satisfaction.  Minimum Employment Requirements

§   18 years of age, proof of authorization/eligibility to work in the United States.

§   High School diploma or equivalent.

§   Ability to communicate effectively in a positive/upbeat fashion utilizing English; both in oral and written form.

§   Interpersonal skills with focused attention on guest needs to deal effectively with all business contacts.

§   Maintain a professional, neat and well-groomed appearance adhering to Wind Creek appearance standards.

§   Maintain consistent adherence to Wind Creek’s customer service standards.

§   Must be able to work varied shifts, including weekends and holidays. Specific Position Requirements 

§   3 years’ hotel/catering banquet manager or supervisor experience required, or 3 years’ experience in progressive or a Lead position of an upscale and/or high-volume food beverage service establishment.

§   Previous experience working in a guest service environment or customer service area of a hotel/casino resort preferred.

§   Knowledge of Delphi, Delphi Diagrams and MS Office preferred. 

§   Ability to fluently read, write and understand English.

§   Must possess or be able to obtain a Responsible Alcohol Management Program (RAMP) certification card.

§   Physical ability to access all areas of the property.

§   Ability to withstand prolonged standing, stretching, bending and kneeling without restriction, work indoors, outdoors and be exposed to various environmental factors such as, but not limited to CRT fatigue, noise, dust, cigarette smoke.

§   Ability to work in a fast-paced, busy, and somewhat stressful environment and maintain physical stamina, proper mental attitude while dealing effectively with guests, management, team members, and outside contacts while working under pressure and meeting deadlines.

§   Ability to lift or carry a minimum of 20 pounds, unassisted, in the performance of specific tasks assigned.

§   Ability to work with others, communicate well, receive direction; review your own work.

§   Maintain a positive attitude toward work and interface with guests in a friendly and polite manner.

§   Ability to address stressful situations with clients with dignity and the utmost tact and politeness.

§   Must be able to work with others, communicate well and receive direction when needed to achieve department goals and objectives.

Must be able to qualify for, apply for and obtain a Pennsylvania Gaming Control Board license if required. Position Responsibilities

§   Provide superior customer service to all internal and external customers in compliance with Wind Creek customer service standards.

§   Assist with the successful execution of all banquet events.

§   Supervise the banquet service staff, banquet bartenders and the Convention Porter staff.

§   Work with other food and beverage staff to plan, prepare and execute events.

§   Participate in BEO meetings in the absence of the Manager - Banquets & Catering.

§   In the absence of the Manager - Banquets & Catering he or she will effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy, collect accurate information and resolve conflicts.

§   Monitor in house group activity providing assistance as needed.

§   Ensure that function rooms are set-up in accordance with customer satisfaction through accurate and timely communication with sales, entertainment and culinary staff.

§   Insures the timeliness of all banquet functions.

§   Ensures readiness and compliance in case of last minute changes to banquet orders.

§   Possess a working knowledge of all department and company policies and procedures and Rules of Conduct and must enforce the same.

§   Manage staff and organize department functions in accordance with company guidelines.

Source: Hospitality Online

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