Regional Director Ticket Sales and Operations

2 months ago

Las Vegas, United States teamworkonline Full time

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer. 

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations. 

If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer

Position Summary:

The Regional Director Ticket Sales & Operations is responsible for strategic planning, evaluating ticketing operations, and identifying new revenue streams. They will oversee product development, ensure alignment with companies/regions priorities, and facilitate any ticketing venue integration. Additionally they will develop strategies for overall ticket sales and team development within the regional ticketing team.

Essential Duties Include: 

  • Lead revenue-driving initiatives by promoting premium ticketing offerings for suitable events and integrating premium ticketing opportunities and programs into regional and national events.
  • Oversee the development of ticketing vendors and internal stakeholder initiatives, ensuring collaboration with the relevant teams to meet the needs of the company.
  • Develop and assess strategy plans for ticketing output in partnership with relevant departments, leveraging past event data for informed decision-making in addition to collaborating with international AEG offices to establish and launch Global Ticketing Strategies.
  • Identify new ticketing outlets, establish partnerships with third-party vendors and promotional companies, to discover new revenue streams, and devise strategies to move distressed inventory. Oversee group and concierge sales while developing incentive programs with hotel partners, external vendors, and ticket brokers.
  • Oversee the operation of various ticketing platforms and advise on system troubleshooting. Facilitate training, support, and feedback for box office operations within the region, and create strategies to sell Quick Passes.
  • May also assist with newly acquired AEG venues to onboarded the system of accounting and facilitate training in AXS.

Requires Qualifications Include: 

  • A minimum education level of: Bachelor of Arts/Sciences Degree (4-year); Advanced Degree preferred
  • 6-8 years of related work experience including experience in the entertainment industry.
  • 6-8 years of experience in both domestic and international (i.e. has worked on at least one live entertainment project that has extended beyond North America).
  • 6-8 years of previous management experience
  • Strong knowledge of accounting, financial modeling and budgeting principals.
  • Strong knowledge of AXS, Ticketmaster and other ticketing platforms.
  • Proficient in Microsoft Word, Excel, Outlook and Adobe Professional.
  • Must be organized, detail-oriented and self-motivated.
  • Ability to multitask, prioritize and remain calm in a fast-paced environment
  • Must be able to work flexible schedule including nights, weekends and some holidays.
  • Excellent interpersonal, written and verbal communication skills.
  • Experience in developing start-up box offices, strategies, and arena ticketing, preferred.
  • Box Office Experience is a plus.

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.

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