Office Assistant II TEMP

2 weeks ago

Joliet, United States Joliet Junior College Full time

Position Title:

Office Assistant II TEMP

Job Description:

POSITION TITLE: Office Assistant II TEMP
STATUS: Part Time, Temporary
DEPARTMENT: Financial Aid/Veterans Affairs
CLASSIFICATION: Non-exempt
UNION: TOSSC
DIVISION: Student Development
REPORTS TO: Coordinator, Financial Aid; Coordinator, Veterans
PLACEMENT: Grade 103
MINIMIUM PAY RATE: $18.14 per hour

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The student population at the college is diverse in ethnicity, gender, language, age and background. Joliet Junior College is an AA/EO employer and strongly encourages applications from candidates who would enhance the diversity of its staff.

POSITION SUMMARY:
This position serves as the initial contact for students and parents providing general interpretation, advising and resolution of problems with their financial aid eligibility. Position will be cross trained and may work within the Financial Aid Office and/or Veterans Resource Center, based upon the needs of the office.

ESSENTIAL JOB DUTIES AND KEY RESPONSIBILITIES
1. Assist students, parents, supporters, staff, and faculty concerning all aspects of financial aid/veterans via phone, email, Live Chat, and in person.
2. Schedule appointments for Financial Aid/Veterans staff.
3. Determine what documentation is required from the student and verify student files are complete.
4. Scan all documents that are submitted to the Financial Aid/Veterans Office.
5. Maintain a high level of confidentiality and protect student information in compliance with FERPA and HEA laws.
6. Monitor and maintain inventory of all FA/Veterans forms.
7. Perform related duties as assigned.

MINIMUM QUALIFICATIONS
1. High School diploma or equivalent.
2. Two (2) years of general office experience.
3. Effective verbal and written communication skills, and ability and willingness to work cooperatively with a diverse population.
4. Basic computer skills with working knowledge of Microsoft Office Word, Excel, and Outlook.
5. Excellent customer service skills.
6. Ability to function as an effective team member and support and adapt to change.
7. Must not have any student loan in default.
8. Ability to establish and maintain cooperative and effective working relationships with other members of the college and community, displaying cultural competence as well as emotional intelligence.
9. Demonstrated commitment to the college's core values of respect and inclusion, sustainability, integrity, collaboration, humor and well-being, innovation and quality.

PREFERRED QUALIFICATIONS
1. Experience working in a higher education setting.
2. Experience working in a Financial Aid Office.
3. Experience with Ellucian Colleague and Workday systems.
4. Knowledge of ImageNow Software.
5. English, Spanish and/or other languages verbal and written communication proficiency.
6. Demonstrated multicultural competence.

PHYSICAL DEMANDS
1. Normal office physical demands.

WORKING CONDITIONS
* Duties are performed indoors in the usual office environment.

Full Time/Part Time:

Part time

Union (If Applicable):

Scheduled Hours:

28
ANTI-DISCRIMINATION STATEMENT

Joliet Junior College is committed to maintaining an environment that is safe and free from discrimination, harassment, and misconduct on the basis of sex, which includes sexual orientation or gender-related identity. The College prohibits sexual harassment, sexual assault, sexual misconduct, stalking, and relationship/dating violence has put measures in place to ensure a safe and healthy educational and employment environment, and meet legal requirements in accordance with: Title IX of the Education Amendments of 1972 (Title IX), which prohibits discrimination on the basis of sex in the College's programs or activities; relevant sections of the Violence Against Women Reauthorization Act; Title VII of the Civil Rights Act of 1964, which prohibits discrimination on the basis of sex or sexual orientation, including gender-related identity; and the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act), which requires timely warning to the community of certain immediate threats.

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