Account Manager

1 month ago

Inver Grove Heights, United States Taylor Corporation Full time

Let Us Power Your Potential

Taylor Corporation is a dynamic, diversified company with big plans for the future - and your career. We power our employees' potential and strive to create opportunity and security for every member of the team. If you're ready for something bigger - more challenge, more variety, more pathways for professional growth - we should talk. We're passionate about our work, we believe there is always a better way, and we're looking for people like you.

Ready to reach your potential? It's time to look at Taylor.

Your Opportunity:Travel Tags, a division of Taylor Corporation, is seeking an Account Manager to join our Customer Service team in Inver Grove Heights, MN The Account Manager is responsible for providing the customer with a positive, consultative, and service based experience. In this role, you will act as the project manager liaison between the customer and manufacturing facility, to ensure projects are delivered on time to customer expectations while maintaining internal profitability goals.

Your Responsibilities:

  • Gathering job specific requirements from the customer to accurately enter jobs into production
  • Communicating production schedules and updates to the customer, proactively managing production milestone dates, and tracking production status to ensure orders ship on time
  • Resolving production-related issues to ensure customer expectations are met
  • Providing sales support, including product, pricing, schedule, capacity, and production related requests
  • Managing multiple accounts, programs/projects/tasks in a fast-paced environment
  • Documenting and maintaining account specific standard operating procedures
  • Leading regular scheduled meetings with the customer to discuss status of current orders, quality, and forecast opportunities
  • Identifying areas to streamline processes and reduce opportunities for error to support continuous improvement efforts
  • Building and maintaining strong relationships with external customers and internal team members
  • Facilitating internal and external project kick off meetings and post project reviews
  • Preparing customer presentations, gathering performance metric data, and presenting in customer business review meetings
  • Partnering with and mentoring less experienced team members

You Must Have:

  • Bachelor's degree and/or 2-5 years of experience in customer service and project coordinator role
  • Excellent written and verbal communication skills
  • Detail oriented, strong organization skills and ability to handle complex tasks
  • Ability to problem solve effectively, respond to continually changing priorities and coordinate multiple projects
  • Proficient in Microsoft PowerPoint, Excel, Word, and Outlook

We Would Prefer:

  • Project management experience with proven ability to oversee a project from beginning to end
  • Previous print industry experience and/or in-depth knowledge of company products and services, including technical print knowledge


About Taylor Corporation

One of the largest graphics communications firms in North America, Taylor's family of companies provide a diverse set of products, services and technologies addressing the toughest communication challenges. For nearly 50 years, Taylor has been a premier provider of powerful and innovative products, services and expertise for individuals, businesses and distributors large and small. Our 10,000+ employees spanning 26 states and seven countries work diligently to create the interactive, printing and marketing solutions that have helped build some of the world's more recognizable brands. Everything we do begins with identifying the unique priorities and needs of our customers and creating one-of-a-kind solutions. We offer a comprehensive benefit package including several health plans to choose from, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, 401(k) plan with company match, paid time off (PTO) and 64 hours of annual holiday pay.

The Employer retains the right to change or assign other duties to this position.

Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled.


Equal Opportunity Employer–minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity

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