MBA Intern, Commercial/Customer Strategy

3 weeks ago

ATLANTA Georgia, United States Delta Airlines Full time

MBA Intern, Commercial/Customer Strategy (Summer 2025)

United States, Georgia, Atlanta

Revenue Management

09-May-2024

Ref #: 24664

How you'll help us Keep Climbing (overview & key responsibilities)

The purpose of the Commercial & CX Strategy MBA program is to build a strong, diverse, and values-driven leadership pipeline for Delta. With ever changing business needs, Delta seeks MBAs to solve some of Delta’s biggest challenges and ensure a competitive stance in the marketplace. This 12-week summer internship program revolves around one strategic project from one of the below Commercial and CX departments located in our Atlanta headquarters:

  • CUSTOMER EXPERIENCE & CONSUMER INSIGHTS: Design onboard and airport product improvements that reach millions of annual travelers or deep dive into customer data to understand trends and develop action plans to improve the CX.

  • GLOBAL SALES & DISTRIBUTION: Improve the travel experience for Delta’s corporate clients by analyzing the financial contribution of incentive programs and developing new sales strategies to generate incremental revenue. Leverage technologies to ensure the same Delta products can be purchased in any channel, enabling consumer trust and confidence in Delta as a retailer.

  • NETWORK PLANNING: Maximize profitability by aligning capacity with demand through the strategic deployment of aircraft and development of new city and route opportunities.

  • REVENUE MANAGEMENT: Investigate competitors’ pricing actions, initiate sales and other promotions to maintain market share. Analyze and understand the complexities of airline consumer behavior and devise creative strategies for capturing additional revenue through varying the supply of our product.

  • RESERVATIONS: Develop recommendations for process improvements for reservations centers, call-handling, and segmentation to improve customer service, employee engagement, and maximize cost efficiencies.

  • ENTERPRISE DIGITAL STRATEGY: Maintain the competitiveness of [...] by developing online marketing strategies and identifying incremental digital revenue streams.

  • MARKETING: Leverage data to develop promotion and channel strategies to drive incremental passenger revenue or improve our values-led communication strategies with our customers.

  • ALLIANCES: Improve collaboration and find synergies with our Joint Venture partners.

What you need to succeed (minimum qualifications)

  • Current MBA Student.

  • Candidates must have completed the first year of an MBA Program by the Summer of 2025.

  • Students must have a planned MBA program graduation date by the Summer of 2026.

  • At least three years of post-undergraduate work experience in a dynamic, professional environment or relevant military experience.

  • Must be able to work onsite in our Atlanta, GA office for the duration of the internship.

  • Curiosity about the airline industry

  • Analytical and creative problem solvers

  • Consistent track record of excellence

  • Ability to excel in fast-paced, matrix-team environment

  • Ideal candidates have strong analytical, leadership, written and verbal communication skills

  • Consistently prioritizes safety and security of self, others, and personal data.

  • Embraces diverse people, thinking, and styles.

  • Possesses a high school diploma, GED, or high school equivalency.

  • Is at least 18 years of age and has authorization to work in the United States.

What will give you a competitive edge (preferred qualifications)

Ideal candidates have strong analytical, leadership, written and verbal communication skills and have demonstrated to be a collaborator and creative problem-solver.

Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta’s online system, or at any point in the selection process. To request a reasonable accommodation, please click here

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